Customer Service Administrative Assistant
Resume:
Kimberly Coney Bargas
Lanham, MD 20706
Job Objective: More than 10 plus years of progressive administrative experience across diverse industries with verifiable track record of punctuality and work diligence, combining sound time and resource management skills to enhance productivity, client services and overall bottom line performance.
Highlights of Qualifications:
10 plus years of experience as an administrative professional
Strong Customer Service Ability
Energetic self-starter with strong communications skills, works well independently or on a team
Conference Events and Presentation Skills, Meeting Setup
Highly productive managing projects; rapidly adapts to changing demands; highly skilled at using Microsoft Office
Extremely well organized and dependable in maintaining confidential matters. Experienced in accounting tools such as Quickbooks.
Coordinate all domestic and international travel arrangements
Experience Highlights:
It’s Easy Passport & Visa Washington, DC
Passport & Visa Consultant 8/2015 to present
Visa and Passport Preparations
Provide Administrative Support to Executive Director
Answer Phones and Assist Clients with Travel Questions
Sort and distribute Federal Express and UPS packages
Kangaroo Coach Express Halethorpe, Maryland
Office Manager (laid-off) 10/2014 to 2/2015
Provided Administrative Support to Sales Staff by answering client questions and changes
Maintain Client Files in keeping all client and vendor information updated
Assisting Clients with event arrangements and with payments
Maintain an organizational chart to keep the office running efficiently
Metropolitan Shuttle Wheaton, Maryland
Trip Coordinator/Customer Service 3/2010 to 10/2014
Provided Administrative and Clerical Support to the CEO and Sales Staff in regards to client questions and payments
Maintain positive rapport with customers aimed at offering a positive experience that provides client retention and referrals
High level of customer service, maintaining professionalism and handling disputes when necessary. Offer open and supportive communication to clients and vendors.
Maintained accurate up-to-date client files
Assisted with general accounting functions working on credit card reconciliation
Danmar Industries Houston, Texas
Project/Administrative Assistant 1/2009 to 7/2009(laid-off)
Provide administrative support for the department such as answering phone and assisting visitors
Maintain and update files, records and other documents
Responsible for coordinating pickup and deliveries of equipment
Responsible for tracking deliver order information on database
Drafted letters and memos to communicate meetings, special events, and staff team building across departments
Organization and Meeting Setup
Sofec Inc Houston, Texas
Project Administrator (Temporary) 7/2008-1/2009
Provide administrative support to Marketing group.
Maintain calendars, coordinate appointments and meetings and interviews
Managed Meetings and Special Events
Edit correspondence from dictation, verbal directions and from knowledge of department policies. Prepare, transcribe, compose, type and distribute agendas and minutes of meetings
Conducted orientation training for new employees and outlined their responsibilities and duties
Creating and updating spreadsheets for different projects
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