Ground handling

Shubhangi Motikar

Email: *********@*****.*** Mob: +960*******

Career Objective

Position myself within hospitality sector in Aviation, emergent hotel group or Social welfare group, where my energy, team building experience, and innovative ideas will help create a highly motivated, and customer focused team and increase operation revenues. Personal Skills

Very good verbal and written communication skills, ability to deal with people diplomatically, logical reasoning and problem solving abilities, willingness to learn, hardworking and good team member.

Software worked in: IDS, Showman PMS, Hotelier, Reservations systems in aviation. Eye care Hospital, Male: From February 14, 2015 till date Medical Record Executive

Managing the day-to-day operations of the office

Organizing and maintaining files and records

Planning and scheduling meetings and appointments

Making travel and guest arrangements

Providing quality customer service

Working in a professional environment

Occasionally training new joiners, assisting lasers, surgery in Operation Theater. Participated in eye screening programs organized by Eye care hospital. Heritage Madurai (Five star): From August 16, 2013 till June 2, 2014 Admin Executive cum Secretary to General Manager

Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data.

Conserves executive's time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.

Maintains executive's appointment schedule.

Welcomes guests and customers by greeting them, in person or on the telephone; answering or directing inquiries.

Maintains customer confidence and protects operations by keeping information confidential.

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Completes projects by assigning work to clerical staff; following up on results. Prepares reports by collecting and analyzing information. Secures information by completing data base backups. Training new joiners in customer service.

ITC RAVIZ (Five Star Deluxe): From May 31, 2012 to July 12, 2013 Sr. Sales Executive – MICE

Answer incoming calls and assist with reservations, confirmations, room need requests. Explain resort products, service and other information about the resort as requested.

Sell, process and enter and confirm room reservations using selling techniques and Strategies.

Execute sales plan

Acquire new local/regional accounts.

Create extensive database of (potential) clients.

Account management regarding existing clients with the aim to extend business and create future partnership based on account plans Be up to date with relevant market developments

Advise Hotels and management on developments and opportunities within the market place

Execute regular competition analysis regarding the target market Attend several Business Networking Events

Report activities and results on a monthly basis through the weekly sales Report Develop and execute sales activities such as Sales Missions, Client events and Trader Fairs.

Professional Experience:

ITC RAVIZ (Five Star Deluxe): From 10sept, 2011 to May 30, 2012 Guest Relation Executive:

Report to the Front Office Manager about the day to day operations in the department. Providing the highest quality guest accommodations and services. Schedule activities for guest.

Plan and coordinate all promotional activities targeting clients. Trace relevant statistics about clientele.

Assist with check ins/check outs of clients.

Greet guest upon arrival.

Assist guests with airline ticket booking and reconfirmation. Assist all departments in being receptive to the needs of guest.

Assist in any other duties when required by Front Office Manager. Provide feedback from guest to front office manager for action. Supervising quality personnel to work in all departments, including front desk operations, reservations, guest relations and housekeeping. Create a warm and welcoming atmosphere that encourages guests to return. 2 P a g e

Implement the service quality standards in meeting and billeting guests and offering all the hotel amenities.

Handles any guest complaints that cannot be settled directly by team members and provides a rapid solution.

Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty. Maintaining an excellent rapport with guest, problem solver & keep guest. Happy Promoting Onsite & Offsite activities to increase revenue. Coordinate with group leader of conferences for a smooth operation of Onsite & Onsite activities.

To assist the H.O.D for the day & evening activities, conducting games for guest in the evening. Briefing the guest about do’s and don’ts of the Resort for their well-being.

Taj Residency (The Gateway Hotel) - Five Star: From 01July 2010 to 09 Sept 2011 Sales Coordinator:

Assist the Sales Manager in maximizing occupancies of Banquet halls in the hotel Strive to achieve and exceed the budgeted revenue for banquets. Act as one point contact between the hotel and host for every event. Maintain close liaison with the Food Production and Banquet Operations departments.

Report to the Sales Manager.

Revert to day-to-day banquet enquiries.

Quote, negotiate and finalize rate for every event. Coordinate with the host regarding confirmation of the menu and other arrangements for the event.

Maintain up to-date data pertaining to materialization, banquet revenue, lost business and top banquet accounts of the hotel.

Collect and record guest feedback at the end of every event. Best Western Classic Avenue (4 star Luxury Hotel): From 26 Nov 2008 to June 28, 2010

Front Office Supervisor:

Report to the Front Office Manager about the day to day operations in the department. Analyze the guest comments card on departure and check the same with guest. Supervise front office hotel operations staff to ensure smooth and seamless running, peak efficiency and undiminished service. Implement the service quality standards in meeting and billeting guests and offering all the hotel amenities.

Training front office staff up to the hotel standards. Ensured front desk handles billing and cash in accordance with hotel standards. Check the departure, occupancy status and availability status for the day. Interact with the guests and ensure that they are comfortable. Coordinate with the group leader in case of any conference or any Group booking. Coordinate with the centralized reservation office for all bookings. Report to the Front Office Manager about the day to day operations in the department. Analyze the guest comments card on departure and check with the guest. 3 P a g e

Interact with other heads of departments at the resort to ensure smooth operations of The Front Office.

Preparing all monthly reports.

The Pride Group of Hotels (Five Star Deluxe): From 06 June, 2007 to 27 July, 2008 Guest Relation Associate

Ensured front desk handles billing and cash in accordance with hotel standards. Check the departure, occupancy status and availability status for the day. Interact with the guests and ensure that they are comfortable. Coordinate with the group leader in case of any conference or any Group booking. Coordinate with the centralized reservation office for all bookings. Report to the Front Office Manager about the day to day operations in the department. Analyze the guest comments card on departure and check with the guest.

Interact with other heads of departments at the resort to ensure smooth operations of the Front Office.

Controlling the room keys, arrival/departure registers, guest folio, reservation status, guest mail, messages etc.

Handling telephones in the absence of the Operator. Coordinate with the house keeping for the clearance of the check in rooms Check all registers, files & updating the same. Doing guest registration & escort them to the room &do the room orientation PROFESSIONAL QUALIFICATIONS:

Completed Diploma in Aviation, Hospitality& travel management from Frankfinn Institute of Airhostess training Nagpur.

Educational Qualification:

Graduation - Pursuing from MAPS international school, Maldives. Academic Education - Paramedical in Ophthalmology from Mahatme Eye Bank & Eye Hospital Pre-Degree - H.S.S.C. from New Apostolic College, Nagpur Board Maharashtra. SSLC - S.S.L.C. From New Apostolic School Board Maharashtra. Technical Skills - MSCIT from Maharashtra state board of technical education, Mumbai. 4 P a g e

Achievements& Additional Responsibilities:

“Best Performer of the year” for the Banquet Sales at The Gateway Hotel (formerly Taj Residency), Ernakulum (July 2010- April 2011).

“Best team Spirit of the year’’ 2010 to 2011 got an appreciation from The Gateway Hotel (formerly Taj Residency), Ernakulum.

Best Employee of the month December 2012’’ from The Raviz Hotel Kollam. References:

Mr. Elgish Andrews, Sales Manager, Taj Malabar, Cochin Contact No.: +91-928****** - Email: ******.*******@*********.*** Mr. Roysten Rodrigues, Human Resource Manager, The Gateway Hotel, Ernakulum 682011 Contact No. +91-924******* Email: *******.*********@*********.*** Mr. Ajin Joy, Sales Head, ITC Raviz, Kollam 691601 Contact no. +91-859******* Email: ****@********.*** Personal Details:

Date of Birth : 12.10.1985

Gender : Female

Languages Known : English, Hindi, Marathi and Malayalam (can speak) I hereby declare that the above-mentioned details are true to my knowledge and belief.

(Shubhangi Motikar)

Date:10/09/2016 Place: Male’ (Maldives)

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