Customer Service Sales

KARTHIK VEMULA

Email: ******.******@*****.***, Phone: 510-***-****

Profile Summary

Qualified IT Professional with total 6 years of experience in software methodology.

Over 5 years of experience in Salesforce CRM customization & configuration.

Served as a Code and Data Migrations Lead for Sandbox and Production Deployments.

Experience in Salesforce administration, configuration & customizations.

Experience in implementing SFDC processes related to Opportunity/Lead Management, Quote, Case Management and Partner Portals.

Experience with customize branding of community pages, login pages, Salesforce Desk.com.

Proficiency in Salesforce Administrative tasks which include creating Users, Profiles, Roles, Page Layouts, Email Services, Approvals, Workflows, Validation rules.

Experience in developing Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs.

Experience in implementing Visualforce pages, S-control, Web Services, Components, Tabs, Custom Objects, Reports, Analytic Snapshots and Dashboards to achieve complex business functionalities.

Hands on experience in Salesforce.com configuration in creating the Custom Objects, various types of Custom fields, Buttons, Links, Record types, Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Page layouts.

Experience in Marketing automation tools such as Marketo, Docusign etc.

Worked in Agile (SCRUM) methodologies for Software Development.

Experienced in working with clients to map out their existing Business Processes and providing system-based solutions that increase efficiency.

Extensive knowledge of creating Salesforce Reports and Dashboards for business needs.

Extensive knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes.

Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes.

Ability to work independently and/or with global team setting.

Experience in designing test case, test plans, test scripts and verifying and validating various application modules.

Experience in creating business, functional requirement documents, data mapping and solution design documentations.

Certifications

Salesforce.com Certified Force.com Developer (DEV 401)

Verification link -http://certification.salesforce.com/verification (first name- Karthik; Last name- Vemula)

Key Skills

SFDC Utilities: Apex, Visual Force, Apex Data Loader, Force.com Migration Tool, Change Sets

CRM: Sales force CRM

Languages: JAVA, HTML, CSS, XML, SQL

Operating Systems: Windows, LINUX

Tools: JIRA, GIT, Eclipse, ANT, Bugzilla

Query Tools: Apex Data Loader, dataloader.io

Professional Experience

Tech Mahindra, Hyderabad, INDIA Jul 13 – Oct 15

Client: GE, Atlanta

Role: Salesforce Developer-Team Lead

Salesforce Single Org project deals with SFDC implementation of all the verticals. It has many modules such as RISK Process, Content Management, Opportunity Management and Accounts etc. This project uses AGILE methodology and has followed monthly Release Structure and has significant planning and execution in testing of releases.

Responsibilities:

Analyzing the requirements based on proposed technical approach and identifying all the components involved to implement them technically at instance level.

Manage customers with 100+profiles, permission sets, roles, and sharing rules in customer portal.

Designed, and developed the 100+Custom objects, Record Types, Formula fields, Page layouts, workflow rules, tasks, emails and alerts to track customer related tasks and activities.

Configured the settings and communication templates, and granted high volume portal users to objects in customer portal.

Owning the responsibility of Code and Data Migrations - collaborating with the Scrum development teams to promote the tested requirements from Sandboxes to Production Environments.

Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.

Developed various Tabs, Components and Visual Force Pages and Controllers.

Performed unit testing for every written code and always wrote test methods with code coverage of 75% and above.

Created different workflow rules and approval process for various campaign processes.

Implemented Web-to-Lead, Email-to-Case for capturing Salesforce Leads and Emails created via web or emails received to support email.

Individually worked on creating and implementing the Email-to-Case functionality to solve and track customer's Issues.

Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.

Deployment of code from sandbox to production using Force.com IDE tool.

Generating an XML file including all the components developed for a particular Release.

Monitor configuration data updates regularly during the development and production timeline.

Sample Testing to verify the components are migrated as per the Requirements.

Code Review and maintenance.

Manage operational requests and troubleshoot issues, working with diverse user groups.

Tech Mahindra, Hyderabad, INDIA Dec 12 – Jun 13

Client: OTTER Group Pvt. Ltd

Role: Software Developer

Otter embarked upon implementing a Field on Force.com Automation solution to its sales team for effective data capturing right from the field (storefronts). This development empowers the sales team with mobile devices like tablets/iPads to capture and validate information right from the fields.

Responsibilities:

Responsible for customizing salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Cases, Reports and Dashboards.

Involved in SFDC Setup activities and customized the apps according to the functional needs of the organization.

Designed, developed Apex Classes, Controller Classes, Extensions and Apex Triggers for different functional needs in the application.

Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects.

Worked with standard objects in customer and partner portals.

Created several workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.

Expertise in Creating Salesforce dashboards and database modeling, permission sets, creating profiles.

Installed Salesforce AppExchange Apps, configured and maintained user security permissions in accordance with organizational requirements.

Involved in design and development activities.

Developed signature capture component and integrating Google maps.

Involved in Foundational Setups such as User Creation, Permissions etc.

Involved production deployment and data load activities.

Randstad India Pvt. Ltd, Hyderabad, INDIA Nov 10 – Dec 12

Client: GOOGLE INDIA

Role: Software Developer

Responsible for customizing salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Cases, Reports and Dashboards.

Involved in SFDC Setup activities and customized the apps according to the functional needs of the organization.

Worked with standard objects in customer and partner portals.

Worked on developing Apex Classes, Visualforce pages and Apex Triggers for different functional needs in the application.

Developed Custom Objects, Reports, Analytic Snapshots, Dashboards, Tabs.

Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects.

Created several workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.

Installed Salesforce AppExchange Apps, configured and maintained user security permissions in accordance with organizational requirements.

Created and used different HTML Email templates.

Integrated the Web Services for extracting the data from external systems to display in pages of salesforce.com.

Randstad India Pvt. Ltd, Hyderabad, INDIA Oct 09 – Nov 10

Client: GOOGLE INDIA

Role: Software Associate

Google Maps is a free Web Mapping service application and Technology provided by google, which powers many map based services including Google Maps website, Google Ride Finder, Google Transit and embedded maps on third party website via Google Maps API

Responsibilities:

Involved in all the phases of SDLC including Requirements collection, Design and Analysis of the customer specifications, Development and Customization of the application.

Worked with the 3-Tier Architecture which includes the presentation layer, business logic layer and database.

Involved in understanding the business processes and defining the requirements.

Designing the system and documenting Use Cases, Class diagrams, Sequence diagrams.

As a team member, we Test Geo-data that matches the aerial imagery captured using Google GT data tool.

Performed Geo Address Coding and not only creating data for the map, also add important data that's used to create directions from one point to another.

Preparing daily workloads for team & coordinating the daily allocation of work.

Motivating the team to achieve high standards and targets.

Complete end - end manual Testing of application.

Providing prompt and accurate information on individual performance.

Monitoring & reporting on standards & performance targets.

Education:

Masters in Computer science from Northwestern Polytechnic University May 15 – Aug 16 Fremont, CA

Relevant coursework: JAVA, Advance DB, Algorithms, Business Administration, Software Quality.

Bachelors in Computer Science & Engineering from JNT University Sep 05 – May 09 Hyderabad, INDIA

Relevant coursework: C, C++, Database, Operating Systems, Network Analysis, Principle Communications.

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