Air Force Management

ISHRAPH MOHAMMED

**** ****** **** ***** *********, FL

813-***-**** ******@*****.***

EXECUTIVE MANAGER

Leadership Management Process Improvement Training and Development Dynamic leader with tremendous expertise in all facets of leadership, management, regulatory compliance, training and development, marketing and customer services. Well known for displaying superb attention to detail, professionalism, impeccable judgment, high moral and integrity in any given endeavor. Excellent interpersonal and communication skills in dealing with all levels of management and teams. Demonstrated vast expertise in the implementation of innovative programs and development of new policies and procedures. Proud Air Force leader and Veteran of 28 years. Core knowledge base and experience:

Human Resources

Lean Six Sigma Initiatives

Ethics, Standards & Compliance

Employee Relations

Strategic Planning Process

Business Process Improvement

Business Analysis

Continuous Process Improvement (CPI)

Performance Management Strategies

8-Step Problem Solving Model

Recruiting, Training and Development

Cost-Benefit Analysis Leadership Mentoring

Program and Project Management

High Integrity/Impeccable Judgment

Team Building/Culture

Resource Management

Records Management

Information Technology

Organizational Design

Conflict Resolution

Critical Thinking Skills

PROFESS IONAL EXPER I ENCE

Independent Distributor, Market America, Incorporated 2014 – Current

Independent Distributor for the largest online retailer, offering over 35 million products and services

Built a customer base through a proprietary business model that combines the power of scope of the internet with personalization of One-to-One Marketing to sell products and services to customers worldwide

Helped build business volumes through personal websites, social media, preferred customers and transfer buying, contributing to the success of Market America, grossing one billion dollars in yearly worldwide sales

Helped customers get paid to shop online from over 3,500 name brand stores and companies, getting up to 35 percent cashback thereby creating an amazing online shopping experience to consumers Owner, IZSM Enterprise Company 2012 – 2013

Using entrepreneurial skills and vision created an online store marketing outdoor adventures to consumers U.S. Air Force 1983 – 2011

Air Force District of Washington (AFDW) Cyberspace Functional Manager, Andrews AFB (2010 – 2011)

Directed more than 350 cyberspace personnel ensuring high state of readiness for broad-scope information technology–related objectives to key organizations within DoD and the National Capital Region

Principal lead and advisor for the development, integration and execution of staffing/labor management, career development, and training initiatives. Advised senior leadership on initiatives or issues affecting manpower, organizational and career field policies and compliances…critical information dissemination excellence.

Disseminated cyberspace policy, procedure, and program information to leaders and subordinates. These policies and procedures were regularly scrutinized for regulatory compliance….always 100% in compliance.

Facilitated comprehensive training and development programs, instilling team proficiency and ensuring operational readiness. These programs were evaluated for effectiveness of meeting institutional values as well as established goals and objectives. Significant enabler of mission and force multiplier quality enhancements

Applied exceptional communication and presentation abilities to conduct briefings with senior leaders, peers, and subordinates; led training events and exercises, and author Standard Operating Procedures (SOPs).

Oversaw Freedom of Information Act, Privacy Act, publications and records management. Revamped the departmental information and records management program which increased compliance from 65 to 100 percent. Ishraph Mohammed Resume, Page 2

Air Force Smart Operations for the 21st Century (AFSO21) Process Manager, Andrews AFB, MD (2008 – 2010)

Provided oversight for the integration of AFSO21) in support of military missions of international significance. Liaised with executive leaders to foster an environment of continuous process improvement (CPI).

Championed numerous improvement initiatives for the enterprise; provided invaluable policy guidance for multifunctional staff. Contributed to planning and decision-making activities and incorporated AFSO21 into strategic plan, governance, vision, mission and core competencies…a strategic road map for excellence.

Implemented multiple performance and operational excellence training programs for over 500 personnel. Evaluated trainees and training programs to ensure all established goals and strategic objectives were met.

Collaborated with Process Improvement Specialists and LSS Black Belts in various business areas, including Resource Management, Logistics, Training, Mobilization, Programming and Planning, Security, Health Care and Intelligence to advance processes throughout the headquarters enterprise. Guided project teams to improve service, minimize operational costs, enhance quality, and maximize available resources.

Mastered knowledge of how to reduce cost, increase efficiency, decrease lead time and improve processes for both customers and services. Tremendous confidence in applying CPI with fewer resources in any type of military or business setting…cost savings in the millions and reduced manpower by 10-15 percent

Recognized for consistently applying the 8-Step Problem Solving Model, enabling a standardized format for presenting problem-solving facts and essential organizational data. Exemplified critical skills of how to collect and analyze quantitative and qualitative data in making critical decision impacting organizational excellence. United States Air Force First Sergeant, MacDill AFB, Fl, Talill Air Base, Iraq, and Bolling AFB, D.C. (2003 – 2008)

Trusted advisor and confidant; resolved complex personnel issues, investigated all allegations of misconduct and collaborated with leaders, personnel and appropriate support agencies, to come to fair decisions regarding corrective and disciplinary actions that are ethical and compliant within the scope of laws and regulatory policies.

Fostered an open-door environment by expertly receiving, investigating, and resolving highly sensitive issues and complaints from personnel; consistently liaised with senior leaders to address employee relations issues.

Researched allegations of inequitable treatment and acquired relevant case information; provided explanations and interpretations of rules, regulations, procedures, and requirements associated with recommendations and corrective/disciplinary action; worked tirelessly with Lawyers, law enforcement and investigative teams.

Conducted regularly meetings with managers and personnel to find agreeable solutions to employee relations issues; motivated managers to act as change agents to execute recommended human resources solutions.

Incorporated education and experience in mediation, counseling, diversity concepts, organizational development, complaint counseling, and affirmative action; created and integrated instructional programs as a key leader on the Air Force Sexual Assault Working Committee and Madill AFB Sexual Assault Response Team. Noncommissioned Office Academy Instructor (1996– 2003)

Superintendent of both the Communication/Curriculum and Profession of Arms Division, while managing classroom activities. Supervised student testing, progress and performance evaluations through direct feedback.

Instructed over 200 hours of leadership and management lessons, human relations, standards, ethics and conduct, communication skills and profession of arms to Air Force mid-level managers six times a year. These courses prepared supervisors and mid-level managers for increased responsibilities and leadership roles. EDUCAT ION & CREDENT I ALS

Bachelor’s Degree, Human Resources Management (Summa Cum Laude), American Intercontinental University Associate Degree in Applied Science, Human Resources Management, Community College of the Air Force Associate Degree, Instructor of Technology & Military Science, Community College of the Air Force Associate Degree in Applied Science, Information Management, Community College of the Air Force Lean Six – Sigma Black Belt, Villanova University

Master Certificate in Project Management Project Management Capstone Certificate, Villanova University Professional Manager Certification, Community College of the Air Force Air Force Smart Operations 21 Black Belt Training Center for Executive Education, University of Tennessee Air Force Chief Leadership Course, Senior Noncommissioned Officer and First Sergeant’s Academy Noncommissioned Officer Academy and Noncommissioned Officer Leadership School Occupational Instructor Certificate

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