Customer Service Manager, Appraiser, HR Manager

Jacqueline D. Weiner

***** ******** **** *, *** Angeles, CA 90064

T: 310-***-**** E: *********@*****.***

Objective

To contribute towards the success of the organization and fellow team members, utilizing my skills and experience in customer relations, training and operations.

Professional Experience American Auction Company, Phoenix, Arizona and Los Angeles, California 2002 – 2016

Formerly Auction Systems Auctioneers and Appraisers, Inc.

Customer Relations

• Customer Relations Manager, leading team to perform at optimal levels, to provide

superior and efficient customer satisfaction and loyalty resulting in company growth.

Human Resources & Special Projects

• Human Resource manager, responsible for corporate wide recruiting and staff;

Worked with management team to design and implement HR initiatives & policies.

• Special Projects, led design and implementation of VIP program and marketing loyalty programs; prepared written responses to Government Requests for Proposals (RFP); wrote appraisal description and processes standards, and policy revisions, managed quality control and training of all procedures included description accuracy and training..

Administrator of the Auctioneers and Appraisers Academy

• Auctioneer Academy Administrator, responsible for program coordination, curriculum, written materials and admission for Auctioneer and Advanced Auctioneer programs.

Jacagraphics Graphic Design & Customer Service Consulting, Phoenix, Arizona 1988 - 2002

• Founder and owner of graphic design business creating brand identity and style guides for businesses

• Instructional Designer Customer Care and Operations Training

Education

Credentials & Professional Affiliations

Management seminars, training, certification classes 1988 - 2015

Arizona State University, Tempe, Arizona 1974 –1977

Art History, Communications

Graduate Personal Property Appraiser (GPPA) Accreditation 2014 - present

National Auctioneers Association (NAA), Member 2004 - present

National Notary Association 2010 - 2012

Certified Appraisers Guild of America (CAGA),Personal Property Appraiser 2003

American Society of Training & Development (ASTD) 1985 -1997

Skills

Awards and Recognition Customer service, training, Marketing/Social Media, HR and operations

Communication: Written, Presentations

Appraisals, valuations, sales

High proficiency in Microsoft Office Suite -- Excel, Word, PowerPoint; Desk Top Publishing

Manager of the Year, Auction Systems Auctioneers and Appraisers, Inc., 2010 and 2012

Recognition for re-engineering production department processes, resulting in fewer errors and increased productivity and ROI.

Recognition for designing and introducing company wide management orientation & training.

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