electronic technition. audio/tv repaer .40 ears experiens

Jonatan Budagov

** **** ******, ******* ****, NJ 07407

(Cell) 201-***-****

********@*******.***

PROFESSIONAL SUMMARY

Over 50 years of technical experience combined with OEM product sales and service, professional audio, video, medical, appliance, and security camera product lines. Experience includes pricing strategies, marketing, returns programs, and developing long term customer relationships.

AREAS OF EXPERTISE

• Technical Support • New Product Development

• Customer Relations • Product Lifecycle Management

• New Business Development • Training

• Service Policies • Technical Sales

EXPERIENCE

Riverdale Audio Inc. Bronx, NY 10463

8/1976 to Present Owner - Sales and Service Engineer (OEM- Pro Audio, Video, Medical, Camera Division; GM Auto Mechanical Technology), Product Manager

Responsible for servicing audio, video, equipment from customers, distributors, and integrators for the Tri State regions.

Perform labor warranty, parts warranty, and/or no warranty service repairs of electronic equipment through dealers and company manufacturers.

Handle all product development and engineering issues including knowledge and understanding of the markets, customers, and audio/video products in the Industrial and Security market.

Support sale, service, and marketing on all technical phases of a new product introduction and provide on-site technical support for great customer satisfaction.

Supported sales and service, and monitor returns from the major audio/video Company Manufacturers, such as JVC, Fisher, Pioneer, Panasonic, Sanyo, Sansui, Orion, Samsung, Hitachi, and etc.

Currently provide support to Emerson, Funai Corp, Magnavox, Sharp, LG, etc.

Worked/Work with service centers and dealers to expedite repair process to maintain customer satisfaction and minimize customer complaints.

Attended technical training seminars on new consumer electronics products in the region.

Collaborated with engineering department to solve a repeated failure on various product lines.

Evaluate and counter measure problems on the television product line.

Design and build test jigs and tools to perform specialized tests on the product.

Perform service calls.

SKILLS

Fluent in Russian and Georgian Languages

EDUCATION

1966 - 1970 Associate in Science and Auto Mechanics and Telecommunications Tbilisi, Georgia

(Branch of Moscow Electro technical Institute of Communications)

1975 Radio Electronics Technology New York, New York

1973 Certificate Course in Military Electronics Equipment Israel

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