Customer Service Manager

Work Experience:

Hyatt House (New Orleans, LA)

Front Office Night Manager 8/2015 – 6/2016

Maintaining hotel work flow by monitoring audits and cash drawer

Departmental scheduling and monitoring payroll productivity

Accustoming hotel computer systems to Front Desk agents for training and maintenance

Jefferson Financial Credit Union (Metairie, LA)

Loan Portfolio Manager 8/2014 – 6/2015

Originating loan applications by interviewing applicants

Ordering credit reports, analyzing data and working with underwriters

JP Morgan Chase (Monroe, LA)

Team Lead of Quality Control & Auditing 2/2012 – 6/2014

Performing supervisory audits on document services functions

Providing ongoing training and support to other auditors

Louisiana United Methodist Children and Family Services (Ruston, LA)

Mental Health Therapist 6/2010 – 12/2011

Daily care and supervision of children and families with mental disabilities.

Education:

Grambling State University (Grambling, LA)

Bachelors of Science (concentration in Economics) (2010-2013)

Special Skills:

Proficient with Microsoft Office programs (Word, Excel, Outlook, Access, PowerPoint)

Proficient with employee management

Over five years of customer service experience

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