Manager Medical

NICOLE DUFFEY

**** ****** ** ******, *****, *****1 APT: 22321 United States Cell 469-***-**** *****************@*****.***

CAREER OBJECTIVE

Licensed Master Social Worker seeking a full-time health care management position in a challenging yet rewarding environment committed to excellence and quality. In my ideal role, I would become part of a dynamic and diverse team of professionals who demonstrate a strong commitment to serving the needs of individuals facing life-threatening crises, mental health challenges, medical-related life changing events, or at-risk behaviors in the hospital and community settings so that I could use and enhance my skill set to grow professionally.

EDUCATION

TEXAS A & M OF COMMERCE, COMMERCE, TX UNITED STATES

Masters of Social Work, Dec 2009

TEXAS A & M OF COMMERCE, COMMERCE, TX UNITED STATES

Bachelors of Social Work, Dec 2008

CERTIFICATIONS AND LICENSES

Licensed Masters Social Worker (LMSW), State of Texas #55565

Credentialed as an EPIC Super User and Instructor for EHR implementation in the Emergency Department and Hospital Units, Presbyterian Hospital of Dallas, 2006-2008

Ethics and Boundaries in Healthcare, 2013Infection Control Basics, 2013HIPAA Privacy Standards, 2013Bloodborne Pathogens for Healthcare, 2013Disaster Preparations for Healthcare & Home Health, 2013Abuse & Neglect for Healthcare, 2013Advanced Risk Assessment Child Development from Birth to Age 5Law

Enforcement & CPS Joint Technique Investigation

Conflict resolutions

Instructor for Verbal De-Escalation

Service Excellence Certification

PROFESSIONAL EXPERIENCE

PARKLAND HEALTH AND HUMAN SERVICES (PRN)

Social Worker on Psychiatric Inpatient Unit- May 2013 to Present

Must be able to communicate effectively with a diverse population of patients, medical and nursing staff and community agencies both orally and in writing.

Conflict resolution, mediator

Must be able to demonstrate a working knowledge of community agencies and services available for the special needs of assigned patients.

Must be able to demonstrate excellent interpersonal and counseling skills.

Must demonstrate patient centered/patient valued behaviors

Assessed and identified psychosocial, educational, developmental and behavioral functioning of the patient/family system through established case finding mechanisms, interviews, medical record reviews, and inter-disciplinary team collaboration

Referred patient, client, or family to community resources for housing or treatment to assist in recovery from mental or physical illness, following through to ensure service efficacy

Communicated with patients, family members, physicians, psychiatrists, inter-disciplinary team members, and community mental health providers regarding patient status, progress, identified needs, and discharge plan

Facilitate daily skills and process groups.

Coordinated and managed patient placements to skilled nursing, rehabilitation, and assisted living facilities, and shelters for three Dallas area physician medical groups

MILLWOOD BEHAVIOR HOSPITAL AND EXCELL CENTERS

Program Manager Behavior Specialist December 2013 –Jan 2016

Provides direct services to youth and families.

Development of behavior treatment programs

Conducting functional assessments.

Conducting stimulus preference assessments and developing effective reinforcement systems.

Development, and management of data collection systems.

Monitoring the implementation of behavior treatment programs.

Assisting with the training and orientation of direct support personnel, and other service staff.

Conducting pre-employment and in-service training sessions.

Participation in case conferences.

Assisting in communication with families and agency representatives.

Provides direct services to youth and families.

Assists teams in developing a hypothesis of function and underlying unmet needs in

an effort to develop individualized, strength based strategies, and interventions that will

result in positive behavior change.

Develops intervention plans that support the decrease in behaviors while

incorporating strengths into skill development plans, a time-line regarding

implementation and transition of plans to the youth and family, as well as both proactive

and reactive strategies that can be used before, after and during escalating incidents.

Understands and engages in therapeutic opportunities in crisis situations and

HICKORY TRAILS HOSPITAL, DESOTO, TX UNITED STATES

Case Manager/ Discharge Planner, Sep 2010 – Jan 2013

Formulated and conducted educational, therapeutic, and/or support groups for individuals in the intensive psychiatric unit to assist them in dealing with substance abuse, mental or physical illness, poverty, unemployment, or physical abuse

Conflict resolution, mediator

Assessed and identified psychosocial, educational, developmental and behavioral functioning of the patient/family system through established case finding mechanisms, interviews, medical record reviews, and inter-disciplinary team collaboration

Communicated with patients, family members, physicians, psychiatrists, inter-disciplinary team members, and community mental health providers regarding patient status, progress, identified needs, and discharge plan

Prepared detailed treatment plans with assessment results, recommendations for level of care, and treatment needs. Completed clinical formations, treatment plans, problem sheets, therapy notes and discharge paperwork

Modified treatment plans according to changes in patient status

Referred patient, client, or family to community resources for housing or treatment to assist in recovery from mental or physical illness, following through to ensure service efficacy

Supervised and directed other workers who provide services to clients or patients

Participated in and initiated performance improvement projects and activities

Demonstrated knowledge of bio-psychosocial factors and age-appropriate DSM-IV diagnosis, and incorporated the knowledge into the treatment and discharge plans

Prepared paperwork for intra-facility transfers including the MOT

Performed utilization review for third-party insurance providers

TEXAS DEPARTMENT OF FAMILY AND PROTECTIVE SERVICES (DFPS), KAUFMAN, TX UNITED STATES

CPS Investigator III/ Case Manager, Aug 2009 – Jan 2011

Maintain case history records and prepare reports

Serve as liaisons between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors, and other contacts, to help children who face problems such as disabilities, abuse, or poverty

Counsel parents with child rearing problems, interviewing the child and family to determine whether further action is required

Conflict resolution, mediator

Consult with parents, teachers, and other school personnel to determine causes of problems such as truancy and misbehavior, and to implement solutions

Develop and review service plans in consultation with clients, and perform follow-ups assessing the quantity and quality of services provided

Place children in foster or adoptive homes, institutions, or medical treatment centers

Evaluate personal characteristics and home conditions of foster home or adoption applicants

Completed home studies, and evaluated living environment for safety and risk factors

Completed full assessments on each child and parent to identify needs

Taught life skills that promote positive family outcomes and focused on strengthening family functioning

Performed medical, mental or behavioral risk screenings in the family

Demonstrated a working knowledge of diverse and special needs children by linking families with proper resources in a timely manner

Developed and maintained effective working relationships between DFPS staff, law enforcement and judicial officials, legal resources, medical professionals, and other community advocacy groups

PROVIDENCE OF TEXAS, KAUFMAN, TX UNITED STATES

Case Manager, Dec 2008 – Dec 2009

Conflict Resolution, Mediator

Participated in crisis intervention and stabilization

Advocacy for client families to make sure their needs are met through connection with community resources in their home or neighboring cities

Developed strengths-based family care plans with short and long term goals, and mandatory bi-weekly parental training sessions

Facilitated family groups that taught life skills, self-esteem, empowerment, anger management, and medication education through activities that included counseling and experimental activities designed to meet the groups' needs.

Communicated with patients, family members, physicians, psychiatrists, inter-disciplinary team members, and community mental health providers regarding patient status, progress, identified needs, and discharge plan

ADDITIONAL SKILLS

80,000 Yearly Salary

7 years as Administrative Assistant providing administrative support for the nurse manager and five clinical coordinators in the Emergency Department, Presbyterian Hospital of Dallas, 2001-2008.

Administrative Specialist, United States Army, 1993-1996

Internship, Dallas Probate Court Guardianship (Forensic Social Worker), 2008-2009

Internship, Promise House Inc. (Assistant Shelter Case Manager), 2007-2008

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