Luis Prado RESUME OF QUALIFICATIONS

***** ** *** ****** *-mail: acwjk3@r.postjobfree.com

Miami, Florida 33032 Cellular: 305-***-****

Experienced, goal oriented results-driven Information Technology and Sales Professional with over twelve years of high level, cross-platform experience in a variety of business and professional settings, combined with an additional combined 10+ years of Supervisory / Management experience.

Functional experience in IT Operations and Project Management.

Skilled at cultivating partnerships with clients and effective negotiator able to structure competitive real estate transactions to close deals on a regular basis.

Able to manage and complete multiple simultaneous projects and tasks within time and budgetary constraints. Adept at balancing competing priorities.

Proven ability to improve productivity by establishing communication channels between customers, staff and other organizational teams to successfully complete projects.

Experience Information Technology: Designing and developing customized information system strategies in accordance with individual client needs, requirements and policies in corporate, professional environments…utilizing CRM and CMS software for planning and coordinating installation, implementation, integration and testing of systems and network architecture, in local and remote environments ... Project Management… Managing system and facility relocation and reconfigurations … deployment of new workstations, servers, laptops and printers for multiple user environments… resolving network connectivity problems … investigating, resolving and documenting company-wide server problems ... maintaining system and data security …Managing and maintaining adequate inventory to support our IT user base.

Education Bachelors Degree in Management Information Systems Graduated 2005

Florida International University Miami, Florida

Associates in Arts in Computer Engineering

Graduated 2000

Miami Dade College

Certification Cisco Certified Entry Networking Technician (CCENT) (Expired)

Employment History

Aug 1st, 2006 -- Present Golden Star Technology, Cerritos, California

IT Systems Engineer – Team Leader

Developing, cultivating and maintaining effective working relationships and lines of communication with individuals at all levels and from diverse backgrounds including professionals and corporate executives ... resolving difficult and complex customer problems and ensuring highest levels of customer service … taking measures to continuously improve customer satisfaction in accordance with Service Level Agreement, managing a team of IT professionals for our Beckman Coulter client account.

Key Contributions:

Assisted in the planning and managing of resources for various building relocations and consolidation.

Managing and planning printer migration projects and resource allocation during Vendor transfers at different company sites.

Assisted in the planning and managed Windows Platform migration project from Windows XP to Windows 7 for over 1200 employees.

Assisted in the troubleshooting and finding solutions for issues during IE7 to IE11 Migration.

Establish effective working relationships with team members and ensuring knowledge transfer between team members to ensure maximum customer satisfaction.

Manage inventory and scrap inventory adhering to budgetary constraints

Regularly produce reports regarding asset inventory metrics and special projects

Provide training for staff on SOPs, equipment and or new products.

Interview and make hiring decisions on prospective staff when needed.

2003 – 2006 Beckman Coulter Inc.

Advanced IT Analyst

Assist in delivery of customized IT solutions, backed by comprehensive engineering expertise and best-in-class products, to variety of business and professional clients for $300 million Information Systems Technology firm. Coordinate projects at client locations, with emphasis on complete customer satisfaction.

Key Contributions:

Provide first line response for users requiring assistance with information technology issues and problems

Respond to requests for technical assistance by phone, email and/or using Remedy ticket management system

Establish effective working relationships with team members

Track user account creation, changes and deletions

Perform password resets and re-certify tokens

Manage critical incidents

Escalate more involved problems to the appropriate Tier 2 and Tier 3 support teams

Quickly and accurately determine incident scope and impact

Act as a liaison between customers and technical escalation teams

2002 – 2003 Adecco

IT Analyst

Provide computer support for over 120 applications for Large Enterprise client in a Service Desk environment and as Desk-side support technician, as well as troubleshooting network connectivity issues. Provide support for both PC hardware and software as well as peripherals such as printers, scanners and PDAs. Investigating issues and sharing information with colleagues in order to ensure overall customer satisfaction.

1998 – 2002 The Market Segment Group

Call Center Head Supervisor

Run and supervise a market research Call Center with over 100 employees and 9 assistant supervisors. Provide daily reports to project managers. Schedule and assign employees to the different projects daily based on the quotas that needed to be met on a weekly and daily bases. Monitoring calls to ensure quality of data collected and ensure employee adherence to data collection methodology as requested by clients. Interview, hire and train employees. Manage Linux-based telephone number dialing system and increase or decrease rate of numbers dialed depending on number of employees and quota to be met. Responsibilities included QA management, reporting, data collection, scheduling, time management, project assignments and hiring.

Additional: Familiarity with various Windows Platforms and software installation, configuration and troubleshooting. ie. Windows 98/NT/Vista/XP/7/8. MS Office Suite, MS Exchange, Remedy, AutoCAD, PRO-E, Web-based document management system, CRMs, CMS, Oracle, Java, Lotus Notes, AS400, Hipbath, Opticlient, MS Project, MS Visio, Dame Ware, Bomgard, Remote Desktop, Adobe Acrobat, Ghost, Acronis, MDT imaging, Antivirus and Malware software, Symantec and Nortel VPN and many more.

Languages: Oral and Written Fluency in English and Spanish

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