Customer Service Human Resources

Albert Burks

**** ***** ***** *********, ******* 30296

770-***-**** or ************@*****.***

Objective

Seeking a position with an organization utilizing my qualifications and experience, with opportunity for growth and advancement

Summary of Qualifications & Skills

üOver ten years in management field

üEnergetic, highly dependable and a team player

üExcellent in presentation, communication, leadership, follow-up and details skills

üKnowledge of principles and processes for providing customer service, strategic planning, resource allocation and human resources

üVery skilled in active listening, instructing, time management, monitoring, judgment and decision making

Professional Experience

05/2006 to 08/2011 Emory University (Perimeter Staffing) Atlanta, GA

Food Service Supervisor

Establish documented opening and closing schedules and checklists, and follow-up to ensure all tasks being completed properly and in a time manner

Responsible for daily cash accounting procedures and follow-up of cashiers

Training of all cashiers on Sodexho cash handling policies

Maintain safe log and system for deposits

Assist with specific assigned task (marketing promos, ordering) and what ever responsibilities are assigned

04/2005 to 05/2006 Aramark (Clayton County Sheriff Dept) Jonesboro, GA

11/2004 to Present Georgia Department of Corrections Atlanta, GA

Food Service Supervisor

Supervise, coordinate, prioritize and assign work to inmates

Monitor food preparation methods, portion sized and garnishing and presentation of food in order to ensure that food is prepared and presented in an acceptable manner

Monitor budget, payroll, building maintenance, compliance with health and fire regulations

Investigate and resolve complaints

Interpreted policies to workers and enforced safety regulations

05/2001 to 10/2004 Sam’s Club Atlanta, GA

Lead Baker

Mixed ingredients to form dough or batter

Weighed and measured ingredients

Rolls and shapes dough

Checked production schedule to determine variety and quantity of goods to bake

10/1998 to 03/2001 Eatzi’s NY/GA

Pastry Roundsman

Mix and bake ingredients according to recipes to produce pastries, and other baked goods for consumption on premises or for sale as specialty baked goods.

Set-up production schedules

Arranged and prepared daily catering requirement

Education

Certificate of Pastry Arts New York Restaurant School New York, NY

Culinary Arts Course Peter Kump’s Cooking School New York, NY

Food Administration Tuskegee University Tuskegee, AL

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