Customer Service Representative
Resume:
Brittany D. Dixon ***************@*****.***
Charlotte, NC 28216
Summary:
Diligent and reliable worker with five years of direct client facing experience. Ability to provide excellent customer service through utilizing knowledge of medical terminology, Medisoft software, billing and coding in a medical office, hospital and/or billing company.
Education:
Southeastern Institute
Medical Records and Health Information Technology
HIPAA and OSHA certified, CPR
Carver Vocation Technical High School
Graduated
Certificate for Child Care Education
Experience:
Customer Service Representative
Blue Cross and Blue Shield NC
Charlotte, North Carolina
March 2015 – January 2016
Verified and explained benefits.
Responded promptly to customer inquiries.
Assisted members and providers with coverage and plan questions.
Analyzed customer’s complaints and recommended solutions.
Communicated changes or adjustment in policies to clients.
Directed requests and unresolved issues to the proper place.
Maintained customer records by updating account information.
Assisted other representatives with calls and issues.
Externship
Sports Medicine and Injury Care
Charlotte, North Carolina
September 2014 – October 2014
Worked with the specialist on the Charge Entry process.
Helped with checking patients in and out.
Assisted with processing bills.
Receptionist
Heaven’s Touch Message Therapy
Charlotte, North Carolina
August 2013 – January 2014
Answered phone and took messages.
Scheduled appointments and provided information about the business.
Notified clients of changes and cancellations.
Responded to concerns and resolved complaints from customers.
Mail Services Associate
Pitney Bowes
Charlotte, North Carolina
November 2008 – July 2013
Operated mailing, copy and fax equipment
Shipped & received mail
Filed mail receipts
Used IPAC scanner and X-Ray machine to process mail.
Updated and provided reports using Microsoft Excel.
Ordered supplies and updated employee lists.
Picked up and delivered mail, parcels, copy jobs and faxes to customers.
Handled time-sensitive material, confidential and urgent packages.
Maintained copier equipment.
Provided excellent customer service.
Took direction from supervisor or site manager and participated in cross-training.
Performed other various tasks as assigned
Maintained all logs and paid close attention to detail.
Trained new employees on operating machines and the mail process.
Served on the committee for cost-saving measures.
Sales Associate
The Avenue
Baltimore, Maryland
July 2007 – December 2007
Provided each customer with exceptional service.
Assisted customers with returns and refunds in a timely and appropriate manner.
Resolved customer complaints in a professional manner or referred them to a supervisor if need.
Assisted customers with selecting clothing or other items and answered customer questions.
Worked with other staff to arrange the store in a clean, neat and appealing fashion.
Processed purchases appropriately and accurately using cash, credit cards or checks.
Skills:
Excellent communication skills (listening and speaking)
Extensive knowledge of medical terminology and billing procedures
Great customer service skills
Attention to detail
Fast learner
Great problem-solving skills
Excellent organizational skills
Memberships:
Junior Business Board
United House of Prayer for All People
Plan and coordinate activities for fund-raising
Inform members of events and activities
Coordinate and purchase uniforms for events
References
Gwendolyn Banks
2543 Lauretta Ave.
Baltimore, MD 21223
Anthony Dixon
Owner
Heaven’s Touch Massage Therapy
1200 E. Morehead Street
Charlotte, NC 28204
Scott Haile
President
Junior Business Board
1221 E. Sugar Creek Road
Charlotte, NC 28213
Debbie Reynolds
Shipping Solutions Specialist
United States Postal Service
2901 Scott Futrell Drive
Charlotte, NC 28228-9971
Contact this candidate