Service Human Resources

DAVID C. ZAPF

**** ******** ***** *****, ** *****

(H) 847-***-**** *****.****@*****.*** (C) 847-***-****

CAREER SUMMARY

Senior Healthcare IT professional with over 15 years of progressive experience in utilizing technology to assist with automating business processes. Demonstrated skills in personnel management, integration of systems, and the implementation of a centralized HR Service Center utilizing best practices that yielded improved customer satisfaction, consistency in processing and approximately $1M in cost savings. Experience with Medicaid population and MCO’s working with State Government towards population health management.

Background includes IT field services, EMR, Medical Records Teams, and Patient Billing Systems, HR Technology/Information Systems

Areas of expertise include:

Business Process Improvements

HR Systems Implementations

Strategic Planning

Quality Measurements/Metrics

Large-scale Change Initiatives

Process Improvement

Health Care Systems Knowledge

Lean Methodologies

Medicaid/PHM

PROFESSIONAL EXPERIENCE

Illinois Partnership for Health - Director of IT Jan 2015-Jan 2016

Company founded by 9 Central and Northern Illinois hospitals to provide Care Coordination for Medicaid patients within an ACE (Accountable Care Entity). Company goals are to become an Insurance plan by July 2016.

Medicaid experience per the State of IL requirements – IPH forming partnership with local MCO.

Coordinate meetings to ensure smooth transition of membership to this newly formed partnership.

Familiar with BIG DATA tools and how they help with Population Health Management.

Work with Care Coordination team at IPH to help them meet their compliance reporting needs.

Responsible for maintaining and managing membership/enrollment data file feeds.

Responsible for Claims file extracts and electronic transfer of data files to founders.

Partnering with Carle Foundation and Health Alliance Connect to leverage the Health Population Management tools within each of these organizations.

Setup and established IPH to utilize hosted tools (Office, Email, Lync) using Office360 in the cloud.

Responsibilities include building and creating a Data Repository for Care Coordination membership and member claims paid by the state.

Leadership role to coordinate with 9 different IT division leaders (9 founders) to ensure efficiencies are in place to send and receive information via State Sponsored HIE’s.

Architect short term data/reporting extracts that are utilized by the founders and also uploaded monthly reports to the state of Illinois for review.

ADVOCATE DREYER MEDICAL CLINIC, Aurora, IL April 2012-Feb 2014

Full-range medical clinic having more than 150 physicians in 28 specialties; 11 Clinics in Fox Valley Region.

Vice President, Information Systems,

Oversight of Medical Records function, EMR team, GE/IDX back office IT team, telecommunications team, and the IT field services team/core network team. Responsible for preparing departmental budget of over $2M, managing consulting services and expenses.

Member of Dreyer EMT team responsible for setting strategic goals for the organization.

Collaboration with leadership at local hospitals; establishing electronic transmission of patient results.

IT leader for daily safety calls used to report, track, and reduce patient safety issues.

Accomplishments

Partnered with Informatics for all EMR upgrades and portal features, implemented e-visits which created more clinic access @ $30-$40 per e-visit.

Met Meaningful Use requirements for all 150+ Physicians; Yielding CMS incentives of approx 1.2M

Enhanced site IT partnerships with corporate IT leaders which expedited system installations.

Initiated plan to relocate hardware to Advocate’s corporate data center resulting in $1.2M savings.

Partnership with DELL Computers; Pilot site for running EPIC on Compellent Hardware (solid state HDD)

Replaced voice patient reminder system with hosted text reminder solution resulting in: increased patient satisfier; reduction in patient no shows; and reduced internal support.

Restructured IT org chart to include tiered job structure and provide upward job opportunities which increased associate satisfaction.

Led PI process for Medical Records improving a 30+ day scanning TAT to a 2-3 day TAT.

Added Project Manager in Medical Records to lead Patient Safety, Meaningful Use, e-faxing, and Care Everywhere Projects (EPIC) with a cost savings of $60K per year.

Utilized lean methodologies for IT projects reducing waste within processes (A3 & SBAR).

Patient Portal (MyChart) campaign, increasing total number of users from 15K to +50K.

Established metrics for IT teams to monitor key areas for improvement and customer satisfaction.

Utilized daily IT team huddles which improved team collaboration and overall communication.

Administrator HR Information Systems – Jan 1995- April 2012

Oversight of Human Resources Service Center consisting of 35 associates in a 3 tiered structure. Management of 4 HRIS Web Developers. Responsible for preparing departmental budget of over $2M, managing consulting services and expenses.

Responsibilities included the development and implementation of self-service applications in support of Managers, Associates and the HR Service Center.

Leadership role within HR Operations team; communicated monthly updates via SharePoint to HR departments.

Served in key role for the Lawson HR/Payroll team responsible for implementing change requests from functional areas.

Accomplishments

Implemented a Shared Service Center model for delivering HR transactional services which resulted in annual savings of eight FTE’s and streamlined workflow processes.

Designed floor plan for service center, selected location, responsible for entire go-live implementation.

Selection of software tools used within Service Center – Talisma, Heat – HRIS custom applications.

Implemented metrics to monitor ongoing process within the HR Service Center.

Installed soft phone technology for service center agents; Technology allowed leaders to work remotely.

Established paperless collaboration forum for HR operational meetings using SharePoint.

Led project to relocate and integrate Advocate’s Disability Council to the HR Service Center.

Instituted use of electronic file room to store all associate files, imaging over 2M pages.

Director HR Information Systems

Managing HRIS team, consisting of programmers and report writers. Key objectives were to eliminate all paper processes with Human Resources. Responsible for supporting existing applications, selecting and implementing new HR applications.

Responsible for all applications utilized within Human Resources, consisting of recruitment, education tracking system, corporate career website and benefits administration.

Implemented Citrix solution for delivery of HR applications to multiple hospital sites across LAN.

Responsible for preparing departmental budget of over $1M, managing consulting services and expenses.

Accomplishments

Partner with Core IT teams to assist in building of HRIS server infrastructure for application delivery.

Directed the planning and design of Advocate’s first intranet consisting of self-service applications for Human Resources, Managers and Associates.

Selected and implemented Citrix as cutting edge solution for delivering human resource application on multiple diverse desktop platforms.

Led teams in developing and implementing Manager and Employee self-service web applications resulting in the elimination of paper processes.

HR Project lead for migration from GEAC HR/Payroll to Lawson HR/Payroll in tandem with Bearing Point Consulting Group.

Partnered with Payroll Manager to transition from hand delivered paychecks to online direct deposit increasing direct deposit utilization to 90%

Designed and led project to create self-service paystubs application, capabilities included email delivery.

EDUCATION

Bachelor of Arts in Computer Science, Concordia College, River Forest, IL, Minor in mathematics

SOFTWARE SKILLS

MS Office, Microsoft Project, Visio, Share Point, Office 365

Human Resource Applications

Lawson/MHC (Document Self Service) Success Factors –Goals Management

Virtual Edge – ADP Application (Recruiting) Crystal Reports-Business Intelligence

Salute – ADP Application (On-Boarding) OnBase-Document Management

Sum Total- Education tracking Heat/iSupport – Case Management tool

Talisma -Knowledge Base tools API – Time and Attendance

Clinical Systems

EPIC/EMR – EPIC-Ambulatory EPIC MyChart – Patient Portal

GE/IDX - Patient Billing - Back Office

Contact this candidate