Customer Service Sales

Elliot Grossman

La Higuera, El Seibo, Dominican Republic

Phone 809-***-**** • Skype 510-***-**** • E-MAIL ******************@*****.*** EDUCATION

Middlebury Institute of International Studies, May 2015 Master of Business Administration, International Management Master of Arts, International Policy Studies

Concentrations: Data Analysis, Operations and Logistics Management, Business Strategy Merit Scholarship Recipient

University of California Santa Cruz, June 2011

Bachelor of Arts, Business Management Economics

Double-Minor: Information Systems and Technology Management, Film and Digital Media PROFESSIONAL EXPERIENCE

Peace Corps Development Volunteer, Peace Corps Dominican Republic LA HIGUERA, EL SEIBO, DOMINICAN REPUBLIC AUGUST 2015 – PRESENT

Taught classes on the subjects of business, English, and sexual education in the local high school

Organized several youth and community groups

Created local cultural-tourism business plan with business-focused youth group and implemented it

Helped local colmados implement inventory management practices to prevent shrinkage and maximize profits

Aggressively tracked development of participants in youth groups and classes by utilizing pre and post surveys Brand Ambassador, Kuli Kuli

MONTEREY, CALIFORNIA NOVEMBER 2014 – APRIL 2015

Performed demonstrations at local grocery retailers in Monterey; engaged directly with customers by providing product samples and marketing materials, while communicating the health benefits of Kuli Kuli Health Bars

Investigated the nutritional value of Moringa Oleifera, the main ingredient in Kuli Kuli Health Bars, as well as the organization’s supply chain to properly convey the mission and value proposition of Kuli Kuli to buyers

Aggressively tracked sales and maintained relationships with the retailer’s buyers to enhance product visibility and increase overall sales

Maintained one of the highest sales per demonstrations margins of the brand ambassador team Business Development Fellow, Makanas

SANTA TERESA, COSTA RICA JUNE 2014 – SEPTEMBER 2014

Served as business development fellow for an early-stage international eco-tourism resort that desired to reach profitability

Developed revenue generation strategies through cost-benefit analyses of additional service offerings and enhanced marketing efforts; synthesized recommendations in report for Makanas ownership

Analyzed two years of financial statements and expense reports to determine to cost-minimization strategies

Conducted extensive research on Costa Rican tax codes for property ownership and concessions

Created original content and marketing material for company website Sales Development Representative, Zscaler

SUNNYVALE, CALIFORNIA OCTOBER 2011 – MARCH 2012

Scheduled demonstrations for Zscaler’s west coast regional sales team with large enterprise prospects, including Fortune 500s and Global 2000s

Performed outreach and networked with IT security industry professionals to increase brand awareness and generate industry excitement of Zscaler’s cloud web filtering platform

Utilized Salesforce and Excel to organize and track data and monitor conversion rates

Consistently met and outperformed sales quota

Data Researcher, Marin Software

SAN FRANCISCO, CALIFORNIA JUNE 2011 – OCTOBER 2011

Investigated potential corporate and individual clients using thorough analysis of online business databases to compile comprehensive client profiles

Recommended marketing techniques to sales team based on research of decision-makers’ identified needs

Used Salesforce to channel leads and share profile data with appropriate regional sales team RETAIL EXPERIENCE

Retail Sales Associate, Paws and Claws

OAKLAND, CALIFORNIA FEBRUARY 2013 – JUNE 2013

Handled customer service, transactions, and queries with excellent customer focus and dependability

Operated POS system with great detail and understanding of its functionality

Communicated with retailers to establish and maintain online affiliations

Continuously updated company website to reflect current product selection

Gained extensive knowledge in pet goods industry Customer Service Liaison, Point Loma Sportfishing

SAN DIEGO, CALIFORNIA APRIL 2012 – OCTOBER 2012

Scheduled reservations for sport-fishing trips; handled all types of customers’ inquiries efficiently

Managed customer issues regarding operations, sales, and service quality

Provided technical updates and development reports for customers on company website

Performed critical data entry with sensitive information Food Services Worker, Oakland Zoo

OAKLAND, CALIFORNIA MARCH 2008 – SEPTEMBER 2008

Provided on-the-job training for new hires

Maintained clean and organized checkout areas and dining environment

Recognized with an award for exemplary customer service

Received an Oakland Zoo Scholarship to help fund my college tuition VOLUNTEER AND INTERNSHIP EXPERIENCE

Sports Director and Staff Member, KZSC 88.1 FM

SANTA CRUZ, CALIFORNIA SEPTEMBER 2008 – JUNE 2011

Wrote and produced the weekly radio program 'Slug Talk'

Organized and broadcasted live UCSC sporting events

Created original sports content for KZSC’s blog

Managed four sports broadcasters and recruited two new broadcasters Public Address Announcer, UCSC Office of Physical Education, Recreation, and Sports SANTA CRUZ, CALIFORNIA AUGUST 2009 – JUNE 2011

Announced games for UCSC NCAA Division III sporting teams

Worked alongside UCSC athletes, UCSC Athletic Director, and UCSC Sports Information Director Education Department Intern, Oakland Zoo

OAKLAND, CALIFORNIA JUNE 2007 – AUGUST 2007

Helped teachers and administrators prepare for daily summer camp activities

Liaised between participants, administration, and families

Supervised upwards of 30 youth participants daily SKILLS

PowerPoint, Excel, Word, Outlook, Google Docs and Apps, Salesforce and CRM, Data Analysis, R, SQL, Management Scientist, and Social Media Apps Advanced/Working Proficiency in oral and written Spanish

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