Customer Service Human Resources
Resume:
Patricia A Schroeder
Middletown, NJ 07748
**************@*****.*** – 732-***-****
Professional Summary
Dedicated professional with extensive experience in Payroll. Adept in prioritization and managing multiple projects simultaneously in a fast paced environment. Excellent communication and interpersonal skills, with the capacity to work successfully with people of all levels of an organization. Experienced in leadership and training of personnel. Expert in organizing offices to improve departmental performance and efficiency. Fast learner with proven adaptability.
Professional Experience
Columbia University – New York City, NY
Payroll Analyst
May 2015 – Present
Assists in the coordination of all manual/online check issuances in accordance with Controller’s Office policy.
Works with benefits to correct paycheck issues; direct deposit changes; assists payroll accounting and labor distribution with payment issues; reviews and corrects time entry interfaces errors and rejections.
Processes overpayment recovery entries including W-2c adjustments and pay line adjustments for corrections, refunds and garnishments.
Payroll tax updates to employee records; employee balance adjustments.
Utilize JP Morgan online for banking transactions manual checks, stop payments, ACH stops and reversals, rejects, paid without issue checks, positive pay exception processing, bank reconciling item research and fixes.
Processes and closes weekly, biweekly, semi-monthly and monthly payrolls, including pay calculations.
Recommends changes to reduce the number of exception checks issued.
Identifies trends/patterns of all errors identified during the production job stream.
Documents patterns and communicates to HRPC/Payroll Managers and/or HRIS and Benefits team and others as appropriate.
When analyzing reports in Peoplesoft, preserves the integrity of the University Human Resources, Provost’s Office, and the Controller’s Office business rules.
Collaborates with HR and other Payroll Analysts regarding data entry and special clean-up projects.
Serves as a backup resource for HRPC and Payroll staff providing guidance and assistance as appropriate.
Performs other duties and special projects as assigned.
Detail-oriented with strong analytical and organizational skills.
Verizon – Piscataway, NJ
Payroll Analyst (2008 – 2014)
Establish comprehensive process and procedures for payroll.
Verify approximately 180,000 employees accurate and timely wage calculations, overtime by state and termination pay.
Lead team meetings to discuss efficiencies of workload process.
Provide excellent customer service to Human Resource Business Partner and employees.
Experience with PeopleSoft Operational System.
Lead team projects and project testing for system enhancements.
Train Administrators for Talent Management Program.
Liaison between other functional groups to resolve critical issues.
Review and spot check Administrators work to ensure proper processes and procedures are being implemented.
Lead Banking Team for Domestic and International Banking Issues.
Lead the Termination in Reduction in Forces issues including normal termination process.
Payroll Administrator (2002-2008)
Process and adjust Payroll for employees from date of hire to termination.
Issue manual checks for employees due to payroll discrepancies and timesheet corrections.
Process and audit reports for bi-monthly payroll close.
Research and respond to payroll inquiries submitted by employees, supervisor and Human Resources.
Contact employees regarding direct deposit rejections and answer employee inquiries.
Communicate with HR regarding all aspects of pay.
Enter payroll data including adjustments, rate increases, transfers, terminations, new hires, vacation pay and related information into on-line payroll system.
Oticon, Inc – Somerset, NJ 03/2002 – 05/2002
(Temporary Position)
Human Resource/Payroll Administrator
Full charge of multi-state payroll up to 300 employees (ADP Online) bi-weekly and monthly payroll
Kronos Timekeeping system used to maintain hours and accrual hours via ADP Online.
Reconcile monthly employee medical and dental invoices
Maintained the employee 401k plan, reconcile monthly contributions and assist employees with any inquiries in regards to the plan.
Assisted employees with any inquiries they may have had in regards to benefits and company policy
UBS Paine Webber – Weehawken, NJ 11/2000 – 4/2001
Retirement Service Representative
Assisted field offices with all processing and inquiries of Retirement plans.
Instructed Financial Consultants on retirement plans stay compliant according to the plan provisions.
Educated field offices on processing contributions and distributions.
ADP, Inc – Roseland, NJ 02/2000 – 05/2000
401k Customer Service Representative
Research and resolve corporate plan sponsor and participant inquiries for small market 401k plans.
Ensuring small 401k plans stay compliant with government regulations and laws.
Process plan and participant level activities in accordance with the plan provisions and various regulations.
Review and update 401k Summary Plan descriptions and 401k Adoption Agreements.
Smith Barney Plan Svcs (Copeland Company) – East Brunswick, NJ 01/1994 – 02/2000
Account Manager
Supervise and control the daily administrative activities and recordkeeping services for small market and mid-market 401k plans.
Process plan and participant level activities in accordance with the plan provisions and various regulations.
Calculate and process participant distributions, terminations, lump sum payments, rollover, hardships, loans and required minimum distributions.
Review and update summary plan descriptions, adoption agreements and other confidential information provided by the client for administrative and legal compliance purposes.
Review, research and resolve pending plan activity and participant inquiries.
Interact with Financial Consultants and internal/external ERISA attorneys on a daily basis to ensure 401k plans stay compliant.
Additional experience as a Human Resources/Payroll Assistant with Hanover Insurance Company and a Teledata Representative with ADP, Inc.
EDUCATION
University of Phoenix – Business Management
Pursuing CPP Certification (04/2017)
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