Customer Service Office

Rebecca Rooney

*** ***** ***** ******, *********, PA

717-***-**** *******@*****.***

Summary

Office Skills – Former Clerk Typist familiar with processes and procedures for properly operating an office.

Financial Skills – Has experience processing customer cash and ensuring a balanced cash drawer.

Computer Skills – Comfortable emailing, using Microsoft Word, PowerPoint and Excel, and conducting online searches.

Relevant Experience

Clerk Typist October 2007 – March 2011

Pennsylvania Dept. of Transportation Lewistown, PA

Monitored weather every two hours to provide updates to foremen.

Dispatched trucks for various tasks, including snow and debris removal.

Entered employee timesheet information and delivered photocopied reports to the head secretary.

Delivered incident reports for anything ranging from bad road conditions, to car accidents, to road closures.

Demonstrated quality customer service by taking customer phone calls, answering questions, and directing customers to the correct individual to help them with their needs.

Cashier March 1987 – August 1989

Hardee’s Lewistown, PA

Operated cash register and provided customers with the appropriate change.

Ensured cash drawer was even and prepared for regular cash drops.

Other Experience

CNA April 1998 – June 2013

Various Employers or Private Contracts Lewistown, PA

Assisted patients with tasks of daily living.

Examiner June 1986 – February 1987

Scottie’s Fashion Lewistown, PA

Examined clothing for defects, and removed items from the production line when necessary.

Education

Red Rock Job Corp

Certified Nursing Assistant

And

PA. Secondary School Diploma

Wilkes-Barre, PA

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