Project Manager Management

JUDI THOMAS

*** ************ ** ************, ** 30134 Phone: 773-***-**** Email: **************@*****.***

SENIOR TECHNICAL PROJECT MANAGER

Executive Management Strategic Planning Risk Management Project Management IT Strategies

EXECUTIVE SUMMARY

Dedicated, hardworking IT professional with 11 years of technical leadership. Able to design and implement strategic plans and decisions and develop high performing teams while running company-wide operational functions and leading large scale projects, from inception to successful completion. Well versed in all phases of recruitment and hiring, including defining job roles, assessing needed skills and evaluating candidates. 9 years of project management experience, including the management of IT projects from the requirements identification phase through integration. BSIT

EXPERIENCE & ACHIEVEMENTS

Qualtex Corporation DBA Sky Processing, Chicago, IL June 2005 – July 2016

A national ATM sales and transaction processing services provider, supporting multi-terminal portfolios and providing vault cash services and cash forecasting throughout the United States and Puerto Rico.

Director of Technical Services

Directed comprehensive business operations ranging from Help Desk support to federal and network compliance audits. Exclusively managed all IT projects and vendor relationships in support of defined business objectives. Managed all phases of the SDLC for custom solutions utilized internally. Guided teams in the development of relational database management systems for client access. Installed and configured Windows 7 and 10 operating systems and software applications. Managed Active Directory and domain controllers.

IT Strategies and Solutions

Facilitated negotiations for all IT solution quotes and procurement, building solid vendor relationships and reducing IT overhead costs by 23% over 3 years

Designed and integrated the framework for an encryption key database to handle dual split control of encryption keys, resulting in increased efficiency of PTS and PCI-DSS compliance verification practices

Created company policies and procedures governing corporate security, email and Internet usage, access control, and incident response

Instrumental in developing and implementing Business Continuity and Disaster Recovery plans

Developed and edited programming and training manuals for distribution to both technical and non-technical audiences

Risk and Compliance Management

Lead project manager for all PTS and PCI-DSS compliance assessments and remediation projects, increasing compliance status by 82% over a three year period

Designed and oversaw development of online tools used for managing customer account data and ongoing ADA and PCI compliance management

Transformed company-wide PIN security policies with effective controls, resulting in the successful mitigation of 32,000+ encryption entries

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JUDI THOMAS PAGE 2

Operations Management

Developed and executed compliance driven policies for Technical Support, Operations, Accounting and Transaction Processing departments

Supervised relocation of manufacturing operations in 2007 and the logistics planning process

Established and maintained accurate accounting, record keeping and inventory control systems

Forecasted staff needs to decrease overhead costs from 2013 through 2016

Personnel Development

Directed the training of new hires and certification and accreditation of Technical Support Specialists, cultivating an extraordinary level of employee loyalty and achieving an 8 year tenure among 80% of technical employees from 2008 to 2016

Galvanized employee training program, resulting in increased service support revenue

Lead and managed cross-functional teams in the planning and implementation of PCI projects

Streamlined communications between cross-functional teams to clearly identify the full scope of each client’s needs, resulting in increased client satisfaction and improved resolution times

ADDITIONAL EXPERIENCE

Telesight LLC, Chicago, IL

Telephone Interviewer August 2002- August 2004

Conducted customer satisfaction surveys for several large corporations such as Microsoft and GE

Exceeded completion quota each month, ensuring that customer concerns were well documented and reported back to the appropriate parties

Awarded Interviewer of the month, ranking #1 in completion rates within the call center

Mentored and trained new interviewers to assist new hires in abiding by quality standards

Illinois Department of Transportation, Chicago, IL

Office Occupations Trainee June 2001 – June 2002

Provided reliable administrative support including data entry and distribution of monthly memos

Corresponded with Help Desk Support department to open and close inter-office trouble tickets

Filed and organized documents

Handled telephone and front-desk reception within a high-volume environment

EDUCATION

University of Phoenix, Phoenix, AZ

B.S. in Information Technology - Systems Security, May 2010, With Honors

DePaul University, Chicago, IL

Completed 112 credit hours toward a B.S. in Network Technologies, 2002-2005

TECHNICAL SKILLS/COMPETENCIES

Proficient in MS Project, Visio, Access, Excel, Office365, Outlook, PowerPoint and Word

Windows 7/8/8.1/10/Server 2008/Server 2012/Active Directory/DNS/DHCP

Microsoft Exchange Server

Intuit QuickBooks

Java, C++, JavaScript, HTML

SDLC and Workflow Planning

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