IT Professional

ARATHI JAYARAM

C: 302-***-**** *************@*****.***

Professional Profile

** ***** ** *********** ********** experience, with core experience in the areas of Management, Architecture, Engineering, Design, Implementation of global systems and data networks, Project/Program Management, Service and Delivery Management, Portfolio and product management, Financials and Contracts Management, Process definition and improvement using Six Sigma & Lean methods, and IT Services management. Expertise in managing delivery of large-scale transformation projects, in defining & implementing Service Management processes as per ITIL, managing virtual, multi-layer and multi-cultural teams, with keen ability to translate business objectives to technical requirements, negotiate contracts and execute business globally, develop and promote business strategies across a broad range of lines of business and manage financials. Qualifications

Portfolio & Product management Project metrics & Process performance models Services and Delivery management Productivity measurement & improvement Cloud enablement – Infrastructure as a Service Stakeholder management i.e. Clients, Client teams

(IaaS) and leadership

Vendor relations & Contract negotiations People management Financial (P/L) and chargeback management Global management experience, including Onshore, process definition, deployment and improvement offshore, near shore management Project & Program Management Delivery IT/Application roadmap Continuous innovation Excellence Configuration and release management

Transformation of large scale networks Integrated services & Technology solutions Innovation & automation Strong document and verbal communication skills Certified ITSM Foundational Leader and independent contributor Relevant Experience

Portfolio and people management: Managed a varied product portfolio of $330M for Bank of America's Global Technology & Operations' Data Network services, collaborating with global and local providers to meet key financial and operational metrics. Managed teams, drove vendor contracts and pricing, benchmarked products against industry, set targets for achieving cost saves, drove and managed programs toward simplifying and increasing efficiency toward Bank of America achieving best in class among its financial peers. Achieved and exceeded fiscal years benchmarking targets.

Cost saves: Realized over $20M in annual savings by implementing consolidation programs, with 10 percent year-over-year footprint reduction targets over a five-year period. Savings achieved through efficiency gains, cost reduction and process improvements, by driving programs toward datacenter and device consolidations, replacing with next generation, best in class priced, vendor agnostic products and realizing overall saves in implementation and ongoing support costs.

Strategic Planning: Created and executed comprehensive strategy that led to global optimization of IPv4 address space, with standards and processes for strategic deployment of routable and non-routable address space. This effort freed up excess of 650,000 (Ten /16 blocks) RFC-1918 address space for deployment of key strategic initiates that would have otherwise come to a standstill. Collaborated on ongoing ‘Simplify and Improve' strategies including retiring legacy systems, simplifying architecture, simplifying workflows utilizing ITIL framework, standardizing staff functions to outsourced operations teams thereby eliminating redundant Bank staff hours, all toward meeting bank's target annual noninterest expenses of $56B.

Innovation: Led the team that implemented Network access control (NAC-802.1x) globally, which allowed consistent and secure deployments of network and network components, ranking Bank of America as the first financial institution to deploy a secure network with over 300,000 end points. Collaborated on implementing green technology via software defined network (SDN) and Infrastructure as a service (IaaS) programs. Experience

Data Network Portfolio Manager; Senior Vice President 11/2013 to 01/2016 Bank of America Delaware

Global Product and portfolio manager for Data networks for Bank of America. Leverage architecture, engineering, operations, finance and support teams to provide end-to-end product oversight Managed Portfolio of over $300M which included Data center & DMZ data networks, IP Services, and outsourced vendors; Products included Cisco, Arista HP, Gigamon, Netscouts, Alcatel-Lucent to name a few Manage internal and external teams, including partners and vendors; Lead contract negotiations, conduct benchmarking of products and rates against industry standards toward becoming best in class from a service standpoint; Profit/Loss management including taking people, products and projects through financial reviews toward managed spend; track efforts and spend toward established targets, work with finance to develop rates and chargeback strategies

Contribute toward cost reductions and cost saves strategies to meet Bank of America established targets; led Data center consolidation and closure efforts, brainstormed data network simplification efforts toward a standard and simplified environment toward low cost optimal management, collaborated on Infrastructure as a Service

(IaaS) and software defined networks (SDN) IT Services Management strategy Responsible for technology innovations in data networking space and aligning them with business/IT strategy. Evaluate emerging networking technologies against Bank of America business and technology needs. Led multi discipline team to develop strategies and business case pertaining to technology innovations to contribute to overall company's IT direction.

Responsible for taking products through product management life cycle, from conception based on business requirements, to optimization and retirement of low performing products. Interpret diverse business requirements into existing and emerging technical solutions framework. Responsible for technology roadmaps governed by strategic direction, business requirements as well as resourcing and financial constraints Network Architect; Governance; Senior Vice President 01/2006 to 10/2013 Bank of America Delaware

Senior network governor / Lead architect and strategist supporting data network infrastructure on various mergers, acquisitions and divestitures for Bank of America including MBNA, NPC (merchant bank services), USTrust, Countrywide, Merrill Lynch.

Pre-acquisition evaluation of the merged/acquired/divested company's data network and IP services, with responsibility post deal-signing for transition of IP services and external networks Manage global teams including employees, contractors and outsourced vendor (HP) toward transition and transformation of the intranet/extranet/DMZ data networks. As network governance lead, provide architecture, build roadmap and standards, and document policies for ongoing support and network enhancements. Led the global deployment of network security controls by deploying Network access control (NAC-802.1x), making BAC as the first deployer of NAC to over 300,000 endpoint devices. Access technology (Tacacs, Radius and AAA service) deployments were standardized as part of this rollout. This deployment was featured as one of the top accomplishments of Bank of America in the financial industry toward meeting network security requirements.

Led and managed an IP services team to integrate globally the various IP segments due to mergers, acquisitions and divestitures. Out-sourced managed services to vendor partner HP to provide operational support and implementations.

Led IP space optimizations globally for best use of routable and non-routable IPv4 addresses. Led a team to review multiple vendor deployments (BT, Bluecat, Alcatel-Lucent), utilizing Gartner's magic quadrant for industry leaders and certified IPv6, DNS64, IPSEC, DHCPv6. Acquired IPv6 address space globally, and built strategy for IPv6 assignment and usage.

Manage Network services contract agreements with vendors, establish SLAs, negotiate pricing, manage priorities and conduct run-the-business reviews with vendors Collaborate with technology, application, lines of business and security teams for evaluation and updates to roadmaps, standards, policies and procedures toward a stable, standardized resilient data network to meet the company's growing global presence.

In Oct 2013 successfully completed the bring-back of network outsourced services from HP to the bank. Led the technical aspects and actively participated in the administrative aspects of the rewind. Network Architect; Manager / Vice President 01/1999 to 12/2005 MBNA Delaware

Dual Role:

- Lead architect for global IP services responsible for automation of IP address management, introduction of DNS and DHCP services to the bank globally

- Perimeter network manager - lead architect, design and build secure networks to provide various external connectivity's to the bank. Manage end-to-end collaboration, implementation and support of the perimeter network End-to-end responsibility for growing IP address management needs of the company. Consolidate all IP address spaces globally; centralize into an automated tool (Alcatel-Lucent's VitalQIP) to leverage DNS and DHCP services. Build standards and methodology for future IP address allocation. Procure routable IP address space for growing company needs globally. Train network and system engineers in DNS, DHCP and IP allocation standards and configurations. Collaborate with WINS and AD teams for leveraging best practices for an integrated network,

Pioneer the bank to use NTP (network time protocol); leveraged Symmetricom's Tymserv to synchronize time to nano seconds across MBNAs global network. This was particularly helpful in log-syncing global databases for troubleshooting network, system and application issues, and later expanded in Bank of America's trading environment.

Build from ground-up a secure perimeter network for MBNA to connect globally, to the Internet, and get into the Online-banking arena. Evaluate various vendors, leading to implementation of Cisco routers and switches, Checkpoint firewalls, F5 local and global load balancers, tiered DMZ architectures, data WAN/LAN encryption, dedicated and dual carriers for resiliency.

Architect and build dedicated, secure and resilient environments in the perimeter to connect the Bank's internal core network to the Internet for online banking, associate browsing, remote access connectivity, and to connect various vendors and business partners globally via both dedicated links and VPN (virtual private networks) to meet the growing needs for global networking.

Design and implementation of specialized networks for Verified-by-Visa, Mastercard securecode, Checkfree and FirstData connectivities, and ShopSafe Authorizations network. Build new standards for perimeter networks; collaborate with data security teams to build policies and processes for continued scanning and securing the network including providing patch management methodology, setting up multi-discipline teams for threat management, documentation and training, business continuity and disaster recovery.

Setup secure network tools and processes for capturing, managing and troubleshooting networks, including sniffers, Netscout/HP Openview performance & traffic managers, honeypots and intrusion detection systems. Collaborate with server teams and security teams to build an out of band monitoring network for various tools to monitor and support the perimeter network.

Senior Systems Engineer 08/1996 to 12/1998

MBNA Delaware

End-to-end responsibility for the growing Unix server deployments at MBNA - Build and support Unix Systems

(installations, hardware/software configurations, escalation support & troubleshooting, performance monitoring, backups, disaster recovery) for over 350 UNIX platforms including HP, SUN, IBM, DEC, in a distributed environment

Configure and utilize NAS, SAN, FileNet, SNAplus2, NDM (network data mover): Connect Direct, Best-1, UNIX Privilege Manager, Tuxedo middlewares, VRU's (Voice recognition units), as well as HP Products like IGNITE-UX and Predictive software for core Unix server builds Automate repeat tasks such as system build processes, system backups and system log reviews via programs and scripts

Negotiate with vendors for best-in-class pricing to bring in the latest platforms to support company's exponential growth and need; Consolidate platforms to HP and SUN systems, and phased out DEC and IBM as server platforms providing annual cost savings of over $500k in maintenance costs Build standards and technical documentation for system configurations and troubleshooting, train individuals Collaborate with network administrators, application owners and developers to roll-out network optimal applications, lead root cause analysis and enhancement routines Implement Software Development Methodology for system builds and Change Request processes for system upgrades and troubleshooting

Systems and Network Engineer / Application developer 12/1995 to 08/1996 Enhanced Communications Delaware

Build, grow and maintain data and voice networks, computers, printers, and peripherals, maintaining end to end IT support for 90 individuals

Upgrade to WinNT 3.51 and Win NT4.0, setup WINS server, NT BIND DNS/DHCP servers, and Internet connection for the company

Develop menu driven applications in Visual Basic 4.0, MS Access, Excel on a Windows NT platform to perform client functions for voice mail clients, including report generation, query and purge operations Wrote programs to capture only header data sent as email, convert and send it as voice mail and as data text notifications: This was marketed to and used by various clients of Enhanced Communications Built an online bulletin board for the company for general notifications and urgent company-wide updates Programmer / Graduate Student 09/1994 to 12/1995

Various Clients New York

Build and configure hardware systems for various clients Deliver programs and add-on modules in Fortran, Pascal, C, C++, Visual Basic, integrate with Microsoft tools Develop applications in C with menu driven operations for a pharmacy toward inventory management and provide reports to advise pharmacist on most profitable supplier Develop target monitoring system for sales in dBase environment; develop menu driven complete applications in dbase IV environment to perform add/delete/modify, report generation, query and other operations for video library Programmer / Undergrad Student 07/1993 to 08/1994

Wipro India

Systems and Application programmer responsible for client solutions Deliver programs in C, C++ per requirements, to integrate hardware level functionality via software programs Design and build PCB (printed circuit boards), configure using shell level programming Develop assembly language routines to perform various intrinsic system functions in IBM systems Education

Bachelor of Science: Computer Science 1994

Bangalore University India

Master of Science: Systems Management 1994

National Institute of Information Technology India ITIL v3 Certification 2014

Certified HP & Sun Systems Administrator 1996

Professional Skills Enhancements 1999

- Management Excellence

- Supervisory Skills Workshop

- Leadership Skills

- Systems Development Methodology (SDM)

- various

Affiliations

Treasurer, Trustee and Board of Directors, Hindu Temple Association, Delaware Active Community Volunteer in various organizations: Walk for Education, Meals on Wheels, United Way, Veterans Fund, Habitat for Humanity, American Heart Association, Multiple Sclerosis, SmileTrain, Food Bank of Delaware

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