Program/Project Management

kunal sachdeva

Reside in Southern California • Open to Full-Time opportunities in OC, LA and the Bay Area

Mobile: 714-***-**** • Email: **.*****.*@*****.***

Senior Technology manager

High-performing, strategic-thinking professional with more than 13 years of exceptional record in client service and revenue generation. Strength in project management (PMP) with extensive experience in managing multiple projects simultaneously. Highly skilled at leadership, strategic planning, analytical thinking, organizational skills, time management and communication. Adept at assessing needs, generating options, and implementing solutions in collaboration with clients and stakeholders.

Professional Experience

Hewlett Packard Enterprise (HPE), Anaheim, CA 2013– Present

SENIOR PROGRAM MANAGER – SERVICE DELIVERY

Selected Achievements:

Promoted to be the Applications Manager in July 2013 for the City of Anaheim, CA full IT outsourcing FFP contract with annual applications team revenue of $5M. Responsible for managing a team of 27+ resources

Delivered on all service level agreements: scheduled availability, allowable downtime and recovery

Provided program oversight for delivery, schedule, quality and financials

Developed strong relationships with client senior leaders: evolved from an IT provider to a partner

Led the delivery for Application services (Maintenance, Operations & Development) spanning 130+ applications including Web, Mobile, Mid-size and Large-Size enterprise business applications

Accountable for all facets of operations including: day-to-day support, upgrades, adding new functionality, application vendor management, and long-term road map planning for major applications

Worked collaboratively with and engaged business and engineering leaders to resolve and escalate production issues; and ensured that all incidents are addressed in a timely manner

Led the development and transition of Internet products and technologies: Mobile Applications, Cross-device/Cross Browser Websites and E-Commerce Web Applications

Personnel Management:

Contributed to the development of high-performance teams through rigorous goal-setting, disciplined attention to performance metrics, continuous process improvement, and mentorship

Direct experience building & leading teams: Managed job postings, drove hiring decisions, partnered with recruiters

Client Relationship Management & Financials:

Proven track record of exceeding customer expectations leading to contract renewals: Responsible for securing a $98M, 9 year (5 year base/two 2 year options) extension to the existing contract

Maintained current base of business and championed additional vertical account growth of over $3M through negotiation and signing of three key projects: second ERP upgrade and two resource augmentation requests for the Police and the Public Works departments

Confidently navigated a complex customer environment involving multiple stakeholders (16 departments)

Continual Service Improvement :

Developed, instituted and refined processes at the account for both Infrastructure and Application areas: Change Management, Time Reporting, Annual Metrics and Month/Year End Status & Staffing Reports

Consistently proposed new solutions conforming to client & corporate engagement guidelines including organizational sensitivities

Proven ability to plan and manage at both the strategic and operational levels: Managed account deliverables such as the Technology Roadmap, Staffing Reports, Annual Accomplishment Reports and the Voice of the Client Improvement Plan

Hewlett Packard Enterprise (HPE), Anaheim, CA 2008–2013

PROJECT MANAGER

Selected Achievements:

Led the successful development and implementation of MyAnaheim: City’s mobile application (iOS and Android)

Worked effectively with cross functional teams in a matrix organization

Managed the entire product line life cycle from strategic planning to tactical activities

Led focus group studies, developed strategies and communicated to client & executive management

Provided Project Management (PM) & Leadership expertise in upgrading the complete suite of Enterprise Resource Planning (ERP) applications (Finance & HR/Payroll) valued at $2M

Successfully delivered the upgrade project through efficient management of 11 HP resources, stakeholder management of Client and the vendor; and realistic project management deliverables

Saved the client 27% on costs for the Upgrade project by reducing vendor overhead and by eliminating a redundant 3rd party PM position

Transformed underperforming existing processes into mature procedures: Accurate reporting of batch job failures, escalation procedures, change order refinement & streamlining of fiscal year-end activities

Successfully led the implementation of the Employee Self Service (ESS) Project Phase I & II

Saved the City of Anaheim more than 20% by reducing vendor overhead costs

Successfully supported the first ever automated Benefits Enrollment process for all City employees

Proven experience leading cross-organizational programs and ability to set and hold teams and individuals to timelines and deliverables without explicit authority

Procurement Management of vendors for applications. Infrastructure Projects: UPS Replacement project, Storage System Replacement (D2D), Security Scan Project and Disaster Recovery procedures

Successfully delivered a Staffing Assessment report for the Case Management and Payroll System Project in Sacramento to enable the leadership team in making better staff allocation decisions

CGI, Los Angeles, CA 2004-2008

SENIOR TECHNICAL TEAM LEAD

Selected Achievements:

Chosen as the Interface and Conversion Lead for the Los Angeles County client on ERP system implementation and upgrade projects

Led a team of 3 to successfully deliver the analysis, design and development of $1M dollar deliverables for the HR project: 21 Inbound Interfaces and 69 Outbound Interfaces

Led the CGI technical team in drafting 36 conversion designs and supported the completion of Data Conversion Plan and Data Cleansing Plan deliverables valued at $750K

Revived a ‘Red’ Budget project that was behind schedule: conducted client interviews, re-defined the strategy for development and testing and moved non-critical items to Phase II

Leveraged common components between interface and conversion design efforts to increase efficiency, reduce rework and improve design quality

Prioritized, delegated and managed multiple tasks as the Interface & Conversion Subject Matter Expert in the areas of design, development and testing for multiple sub-projects with overlapping implementation deadlines

Supervised and trained the technical staff, developed and maintained the technical task plan, assigned and prioritized tasks and ensured that all deliverable deadlines were met

Education & certification

Project Management Professional – PMP (Active)

Master of Science in Computer Science (2003) - California State University, Sacramento,

Bachelor of Science in Computer Science & Engineering (2000) - Punjab Technical University, India

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