Customer Service Sales

Jeff Rosales Alvarez

Taft Ilawod Street, Sta. Barbara

Iloilo, Philippines

Mobile # +963********** / +963**********

Email: **************@*****.***

Position Applied: Customer Service/Sales Clerks

Objectives: To obtain challenging position using my skills and working ability to utilize my work experience and trainings for further professional advancement and enhance my capability in stabilizing customer care to where my customer relation experience can be fully improved through customer satisfaction.

HIGHLIGHTS OF QUALIFICATIONS

Good command in communication skills in English and Filipino.

I can also read and understand my rights and obligations.

Has the ability to take good care for olds and young.

Excellent in interpersonal skills for interacting with people in a various levels and culture.

Excellent organization and time management skills with ability to handle multiple projects simultaneously.

Has an excellent work ethics.

Can easily interact fellow co-workers, especially if job requires team work and group interaction.

Able to call services if needed and can understand labels on medication.

I will be unsupervised for most of the day and may have to communicate with someone outside the home.

SKILLS

Proficient with Microsoft word, Microsoft Excel, PowerPoint, Access and World Wide Web. Also bartending, cooking, wine mixing and interest include singing and dancing, net surfing, chatting with my friends and have a licensed driver (Philippines)

CERTIFICATES:

NATIONAL CERTIFICATE II in CAREGIVING (NCII)

Issued on: April 7, 2016

Valid until: April 6, 2021

WORK EXPERIENCE:

Edible Arrangements

Abu Dhabi Khalidya Mall 2012-2014

•Prepare a variety of arrangement according to customers’ orders or supervisors’ instructions, following approved procedures and proper portion sizes.

•Plans arrangements according to customers’ requirements, Utilizing knowledge of EA designs.

•Was, peels/ cut various fruits to prepare for arrangement, dipped or none dipped fruits.

•Receiving and store fruits supplies, equipment, and utensils in refrigerator, cupboard, and other storage areas.

•Clean work areas, equipment, utensils, dishes and silverwares.

•Inform supervisors when supplies are getting low or equipment’s are not working properly.

•Remove trash and clean kitchen bag containers.

•Assist in taking deliveries with proper food handling and sanitation.

Lake Land Kitchenware: Sales Advisor

United Arab Emirates Country January 5, 2014- July 10, 2015

•Always considers the customers first in everything they do even when other task are being completed.

•Ensure stock deliveries are swiftly processed and presented on the sales floor according to Brand/Visual guidelines.

•Ensure store is fully replenished at all times.

•Be alert to avoid stock loss or theft incidents within store.

•Build effective relationships with customers.

•Be flexible in your approach and actively support management/other team members.

Sarabia Manor Hotel: Front Desk/ Bell Service

Iloilo City 2010-2011

•Giving good customer service by assisting customers through greeting, smiling straight from the heart.

•Assisting customers to their respective rooms.

•Demonstrate the ability to carry on a business conversation with customers.

•Communicate with customers regarding comments, concerns and complaints.

•Accommodate customers well.

Educational Background

Vocational : Care Giving

New Lucena Polytechnique College

New Lucena, Iloilo

Philippines

October 2015 - May 2016

College : BS Hotel & Restaurant Management

San Agustin University

General Luna Street, Iloilo City

Philippines

2005-2008

Secondary Education : Sacred Heart Academy

Zaraga, Iloilo

Philippines

2001-2005

Primary Education : Buntatala Elementary School

Buntatala Jaro, Iloilo City

Philippines

1991-1997

VISA STATUS: FINISHED CONTRACT

Jeff Rosales Alvarez

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