Customer Service Manager
Resume:
MIGDALIA FELICIANO
Jonesboro, Georgia 30238
*********************@*****.***
Education
Associates Degree in Data Processing, 1985
LaGuardia Community College, Queens, New York
Employment History
Catholic Charities of the Virgin Islands
March 2015-July 2016
Position: Case Manager
Conduct intakes of homeless clients and access
Place clients in permanent housing if qualify and provide wrap around services
Assist client in applying for Snap, Medical Assistance, and Cash benefits
Make appointments and help clients kept any medical or service provider appointments
Kept confidential files on clients
Provide Weekly Calendars
Provide Monthly Reports
Make referrals as needed
V.I. Resource Center for the Disable
March 2010 – June 2012
Position: ESL Teacher & Afterschool Tutor and Victim Advocate
Prepare and administer written and oral tests
Issue grades in accordance with performance.
Conduct classes for students to learn basic English skills for Bi-Lingual students
Prepare weekly and monthly reports
Family Resource, Inc.
Nov. 2006- Mar. 2010
Position: Bi-lingual Caseworker
Interview clients individually, in families, assess their situations, capabilities, and problems, to determine what services are required to meet their needs.
Assisted victims in preparing and filing restraining orders.
Prep for court hearing
Prepare monthly report
V.I. Perinatal Inc.,St. Thomas Virgin Islands,
Aug 2005-Oct. 2006
Position: Family Outreach Worker
Recruit and enroll individuals with High Risk Pregnancy into program.
Client interviews.
Door to door canvassing homes in targeted areas
Prepare confidential logs on client.
Prepare monthly case management reports
Serve as interpreter for clients.
V.I. Resource Center for the Disable
September 2003 to August 2005
Position: Employment Specialist
Responsible for recruiting persons with disabilities into program.
Client interviews and Assessment.
Placement of client into workforce adequate to their ability.
Prepare monthly progress logs.
Training client with interviewing, grooming and resume writing skills.
Law Offices of Robert L. King
September 2001-November 2003
Position: Legal Secretary/ Billing Clerk/ Receptionist
Prepare correspondence and documents for filing with court
Prepare client’s monthly bills
Filing and typing
Perform all aspect of secretarial and clerical duties required to assist with the daily operation of office
V.I. Independent Living Center
August 1993 to August 2003
Position: Receptionist/ Secretary
Perform all aspects of secretarial and clerical duties, including, answering phone, bookkeeping, filing, prepare weekly, monthly, and quarterly reports.
Skills:
Bilingual
Can type 50 words per minutes
Knowledge and ability to operate various computer and computer software
References
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