Customer Service Management
Resume:
Cynthia D. Hyde
Local Address Home:
Huntington, IN 46750
Permanent Address:
Spencer, IN 47460
Objective: To acquire a career that continues to utilize and expand on my diverse administrative skills to help further and achieve the goals and objectives of your corporate enterprise.
Education:
International Correspondence Schools, Scranton Pennsylvania
o2 Year Degree Technical Degree Program in Publishing Lay-out and Design
Center for Degree Studies (CDS), Scranton Pennsylvania
oAssociates Degree in Business Management, Marketing Specialization
oCompleted 9 credit hours
Work Experience:
Spencer Town Council Spencer, IN 01/01/2008-present
oElected Council Member; President, and Vice President
Serve as liaison for Spencer Street Department, Spencer Police Department, and Parks & Rec.
Direct emergence response and recovery efforts
Maintain public relations with community
Owen County Clerk’s Office Spencer, IN 01/01/2007-present
oDeputy Clerk
Generate court cases in Indiana Support Enforcement Tracking System
Receive, assess, and calculate judgments for criminal cases
Compile / draft and file Title IV-D quarterly and monthly reimbursements reports
Owen Valley Fire Territory Board Spencer, IN 10/09/2006-present
oAdministrative assistant, secretary elect
Provide meeting minutes to all board members and guests
Maintain permanent record of board activities
Supply information to public and local and state officials
The Dragonfly Gallery Spencer, IN 10/01/2015-present
oRetail Associate
Provide customer service, and promote the “customer experience”.
Verify packing slips and verify product invoices.
Reconcile daily sales and financial transactions.
Richard W. Norman, Attorney at law Spencer, IN 07/11/2005-12/2006
oLegal Secretary
Drafted court documents including motions, pleadings, and orders
Wrote detailed wills, deeds, contracts and other legal documents, Bankruptcy filings
Related Training:
National Incident Management System (NIMS), Federal Emergency Management Administration
oNIMS 700, Introduction
oNIMS 800, National Response
oNIMS 100, Introduction to Incident Command System (ICS)
oNIMS 200, ICS for Single Resources and Initial Action
oNIMS 300, Intermediate ICS for Expanding Incidents
Leadership Roles:
Local Emergency Planning Committee (LEPC); Vice Chair, Emergency Management Advisory Committee; Vice Chair, Affordable Housing Task Force; Liaison for the Town of Spencer, Leadership Development Committee; Town of Spencer Representative, Town of Spencer Plan Commission; Vice Chair, Spencer Main Street Board of Directors
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