Customer Service Representative

Anna Carolina V. Robles

#**** *.* ***** ****, Manila

#*** ***** ******, **** ** Malolos, Bulacan

Contact No: +639*********/639*********

Email address: *************@*****.***

SUMMARY OF QUALIFICATIONS:

Well motivated and determined to work. Hard working and dedicated to a given job, well trained when it comes to marketing and related fields. Follow some professional standards, obedient in following the rules and regulation. Willing to be trained and apply what is right in the position given.

WORK EXPERIENCES:

Company: Metro Asia Poker

Position: Card Dealer (Poker)

Date Hired: Aug. 16-Sep, 03., 2016 (Training)

Address: New World Manila formerly Hyatt Hotel and Casino (Pedro Gil St. Malate Manila

Job Description: • Promote a controlled and professional atmosphere when dealing with difficult customers, customers from diverse cultures and backgrounds, and customers who may have been drinking excessively.

• Calculated bets, rakes, and pot size with accuracy and efficiency.

• Controlled the action to maintain efficient game flow.

Company: WR Gaming. (e-Games)

Position: Cashier/Gaming Assistant

Date Hired: Apr. 13, 2016 – Aug. 10, 2016

Address: #186 KopiRoti Bldg. Tomas Morato, Avenue

Job Description: • Greet players upon his/her arrival and departure.

• Prepare the gaming terminal of the player and check the functionality of all equipment found inside the premises.

• Accommodate and answer all the inquiries of the players, ensuring all players are well-served and well-taking care of.

• Maintaining daily, weekly, and monthly report transactions.

Company: DIGIWAVE SOLUTIONS Inc. (e-Games)

Position: Cashier / Customer Service Representative

Date Hired: Dec. 20, 2010 – Dec. 2014

Address: GF SGC Building ll C. Raymond Ave. Brgy. Maybunga, Pasig City

Job Description: • Responsible in all cash handling and depositing funds.

• Performs casino’s cashier duties according to policies and procedure.

• Maintaining daily, weekly, and monthly report transactions.

• Must be able to work independently with minimum supervision, able to handle cash and charge transactions, maintain and balance cash float assigned, use a calculator efficiently, work shift and flexible hours, and able to carry out port duties as and when required.

• Accommodate and answer all the inquiries of players.

• Call Customer Service (PHILWEB) to request technical assistance concerning hanging bets and other game related problems and concerns.

Company: CHICKEN COMPANY SM CITY MAKATI

Position: Counter Cashier / Food Attendant

Date Hired: Dec. 2009-May 2010

Address: Ayala Center Cor. Edsa Makati City

Job Description: • Processing sales quickly, accurately and efficiently.

• Cash register operations and safeguarding company assets.

• Responsible for maintaining outstanding customer service per company standards.

Company: Rack's Grilled Restaurant

Position: Counter Cashier / Food Server

Address: Green Hills San Juan City

Job Description: • Handling cash, credit cards, and a cash register.

• Perform variety tasks, from preparing the foods, stocking supplies, serving, charging people for their food.

• Cleaning tables and counters, and resetting tables.

• Greeting customers and answering questions.

Company: AREN Computer's and Service Center

Position: Secretary / Sales Staff (Multi-Tasking)

Address: Morayta, Sampaloc, Manila

Job Description: • Prepare and manage correspondence, reports and documents.

• Responsible for finding potential customers and persuading these customers to purchase company’s goods and services.

• Organize and coordinate meetings, conferences, travel arrangements.

• Take type and distribute minutes of meetings.

• Implement and maintain office systems.

• Organize internal and external events.

• Handle incoming mail and other material.

• Communicate verbally and in writing to answer inquiries and provide information.

SKILLS GAINED: • Proficient in Microsoft word, Excel, and power point. I’m also interested in learning how any other program as well.

• Dedicated and careful, high level of accuracy and strong attention to detail.

• Skilled in providing a timely, efficient, and considerate customer service.

• Proven ability to operate cash register and manage drawer.

• Able to assist customers with purchases and transactions.

• Ability to develop strong customer relations.

TRAINING / LICENSED:

• PHILWEB Training (Comprehensive Training Certificate) Mar. 11-19, 2013

• Gaming Employment License (PAGCOR) Licensed # 13-000******* Mar. 19, 2013

EDUCATIONAL BACKGROUND:

Elementary: Sta. Isabel Elementary School

Malolos, Bulacan (March 1997)

Secondary: Marcelo H. Del Pillar High School

Malolos, Bulacan (April 2001)

Tertiary:

Course : B.S. Computer Science

*Bulacan State University

Brgy. Guinhawa, City of Malolos, Bulacan Undergraduate (2006)

*Access Computer and Business College

Recto Ave. Quiapo Manila Undergraduate (2007)

PERSONAL INFORMATION:

I was born in Tondo Manila on the 15th day of May year 1985. I am Single, Filipino by Citizenship and Roman Catholic. I am above average in communication skills. I am persistent with character to grasp and just with different challenges. And also I’m highly motivated to work, flexible at the same time, serious to my responsibilities and God fearing.

ANNA CAROLINA V. ROBLES

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