Customer Service Sales

Evan Wahl

252-***-**** ********@*****.*** www.linkedin.com/in/evanrwahl

EXECUTIVE-LEVEL OPERATIONS MANAGEMENT

• Balances the need for infrastructure, automation, and the team creative collaboration to see consistent ROI, ranging from 15% to 140% on successful business development initiatives.

• Proven ability to mentor and develop Director, VP, and C-Level leadership within an organization.

• Builds team consensus that consistently creates momentum to implement strategic initiatives.

• Leadership history specializing in Business Operations: Sales, Marketing, Business Development, Pricing, and Change Management. Demonstrated experience in leading at a higher level with a management ideology centered on developing people, improving process, and providing a vision for all levels of an organization. Executive Leadership Competencies:

• Strategic Marketing & Branding • New Product & Brand Development • Distribution Channel Management • Complex Change Management • Brand Marketing & Consumer Communication • High Productivity with Collaborative Approachability • Global Expertise in Asia • Cross-Cultural Talent Training & Development • Large Client Relationship Management • Profit & Loss Statement Accountability • Risk Management & Performance Metrics • Plan Formulation & Results-Generating Execution • Cross-Functional Team Leadership PROFESSIONAL EXPERIENCE

Vice President of Business Operations 2016-Present Carlsbad Tech, Carlsbad, CA

Recruited by the CEO of one of ten operating businesses of an international $500M diversified health and well being Company to improve cost structure, enhance operating performance, oversee regulatory compliance, and build training capability. Executive Management leading Sales, Marketing, Business Development, Supply Chain/Planning, Account Services, and Purchasing teams.

• Redesigned trade class pricing grid for two introductory generic pharmaceuticals. Components of redesign included integrating direct pricing, indirect pricing, rebates, cash discounts, COGS, and company margin. Pioneered introduction into the market leading to a 50% inventory reduction and a revenue increase of $1M.

• Launched introductory marketing and sales campaign for the Comfort Vision brand eye supplement and contact lens. Reduced inventory by 25%. Increased revenue by 20%.

• Spearheaded negotiations with Red Oak Sourcing Group (representing CVS Health/Pharmacy and Cardinal Health), resulting in a $10M annual contract.

• Created innovative sales forecast and incentive plan. Chartered achievable roadmap to $30M in sales.

• Established innovative program to sell short-date generic pharmaceutical product. Led innovative negotiations with several customers, selling $100k worth of product. Creative approach increased revenue and eliminated disposal costs.

Division Operations Manager 2014-2016

Republic Services, San Diego, CA

Oversee 140 direct/indirect reports and $85M budget in driving process improvements throughout the operation, as well as improving operating performance of business development and customer service. Actions directly increased revenues by 12% in 2014 and 2015.

• Created and implemented a process improvement program that resulted in a 3% increase in productivity. Strategically aligned a logistics program resulting in a reduction of labor costs without relying on the reduction of staffing levels. This initiative resulted in a labor cost savings of over $500k.

• Designed an employee-led safety program that reduced safety expenses by $400k while being recognized as the safest operation in the region. The unique methodology of this program is benchmarked throughout the entire Fortune 300 organization.

• Established partnerships with multiple departments to establish a profit and loss (P&L) budgetary goal that positively impacted the organization. Expenses reduced by 20% and profits rose by 12% in two years. Evan Wahl ~ Page 2-252-***-**** ********@*****.*** Managing Director of Operations 2011-2014

Marine Corps Air Station Miramar, San Diego, CA

Managed over $15M in equipment and a $1.35M operating budget with over 340 direct/indirect reports.

• Designed and implemented a process project team that resulted in a savings of $200k from the operating budget. Integral in influencing the strategic 20 year airport master plan.

• Led budgeting committee to reduce budgetary waste. Saved $250k from operations budget without sacrificing customer service or headcount.

• Miramar Air Show Steering Committee Project Manager responsible for marketing, logistics, and financial teams and operations. Our marketing plan attracted over 600k customers improving attendance of the 3-day event by 10% from previous years while posting an ‘all time high’ profit of $1.63M.

• Top Secret Clearance (TS/SCI). Helicopter and Multi-engine fixed wing pilot. Deputy Director of Human Resources / Chief of Staff 2010-2011 Marine Corps Air Station Miramar, San Diego, CA

Led, trained, and managed headcount and discipline of multiple departments.

• Championed process improvement ‘customer satisfaction’ projects, which included training, on-boarding, and out-processing programs resulting in a reduction of $1M in labor costs.

• Led process improvement project improving corporate flight department’s customer service objectives. This resulted in a fuel savings of over $300k.

Chief of Air Operations / Program Manager 2007-2010 U.S. Pacific Command, Honolulu, HI

Directed $800M in military aviation assets. Led the United States President’s military logistical support. Accolades from the White House include “best communication and service, ever.”

• $2M in cost savings. Spearheaded the evolution of multiple programs to include new value stream initiatives saving tax-payer funded fuel and labor.

• Designed SharePoint dashboard saving $100k in wasted processing. EDUCATION & CERTIFICATIONS

Master of Science (MS), Executive Leadership, University of San Diego Master of Business Administration (MBA), Trident University International Master Certificate, Applied Project Management, Villanova University Bachelor of Science (BS), Psychology, Carnegie Mellon University Sandler Sales Training

Dale Carnegie Leadership Training

Certified US Navy Six Sigma Green Belt

Airline Transport Pilot

INDUSTRY & CHARITABLE LEADERSHIP

Boys & Girls Clubs of Greater San Diego, Board Member Rotary Club 33, San Diego Downtown Club, Committee Member Carnegie Mellon Admissions Council, Alumni Interviewer

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