Customer Service Manager

Overview

- Skilled in optimizing sales opportunities to existing and walk-in customers in person or through the internet

- Ability to generate new business by outbound calling and by reaching out to the local community

- Excellent oral and written communication skills with exceptional influencing skills

- Ability to work effectively as a team member and with customers

- Strong analytical and problem solving skills. Ability to derive innovative solutions

- Demonstrate problem solving, teamwork abilities and ability to be proactive

Core Strengths:

Constant Top sales performer ((reference included))

Telephone inquiries specialist

Customer service expert

Invoice processing

Telecommunication skills

Adaptive team player

Visual merchandising proficiency

Well-versed in processing customers’ cash deposits and withdrawals; checks, transfers, money orders, travel checks and bills and credit card payments

Demonstrated ability to quickly and accurately count the cash

Great knowledge of answering customers’ questions regarding their accounts

Highly skilled in recording transactions manually and electronically

Expert in recording all transactions promptly and accurately compliant to bank policies

Accomplishments:

Solid customer Service Experience

Multi-tasking

Cash handling

Successful sales experience in a goal and/or incentive-based environment

Trilingual fluent verbal and written skills

Demonstrated leadership and assertiveness

Can type 20-40 words per minute

Work Experience:

1 “Small Business Owner/Partner” Car Lot/Hookah Lounge

2 Wal-Mart “Electronics dept. manager”

2-year experience 12/hr. + Bonus

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Prevented store losses using awareness, attention to detail and integrity.

Worked as a team member performing cashier duties, product assistance and cleaning. Resolved product issues and shared benefits of new technology.

Expressed appreciation and invited customers to return to the store.

Managed quality communication, customer support and product representation for each client.

Worked under strict deadlines and responded to service requests and emergency call-outs. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.

Highlights:

Evaluated 2 times as above average

Promoted twice during a 2-year period

Promoted from Electronics Champion Associate

3 Bank of America “Relationship banker”

2-year experience 16/hr. + commission

- Responsible for greeting, servicing and selling to customers in the lobby and performing teller transactions.

- Functioning as a scheduled seller or teller depending upon the banking centers specific needs.

- Establishing, retaining and deepening relationships with banking center customers and potential customers to achieve team sales goals and provide quality customer service

- Resolving complex service issues or referring to appropriate associate to guarantee customer satisfaction and retention

- Providing proactive sales activities of basic products while referring more complex requests (e.g., complex small business accounts or mortgages) to an associate with more in-depth expertise

- Processing transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures

Highlights: - Received 5 certificates of ‘Top Performer’ by market manager <Dennis Johnson>

-Evaluated as **exceeded expectations**

-Has been chosen for Top Performer Adopt a Family event with market manager <Misty Garcia>

-FIRST in market for 5 months in a row and never ranked below 4th

-Received signed/stamped recommendation letters from Market Manager (Dennis Johnson), Bank Manager and Assistant Manager

-Promoted from Sales Specialist

4 Walmart “Asst. Store Manager”

Current 50k base salary

-Assumes responsibility for ensuring customer service, supervising employees, enforcing company regulations, and taking care of various administrative tasks.

-Process payroll, schedule employees, delegate daily assignments, implement promotional campaigns, track inventories, analyze and report sales data, and coordinate merchandise shipments.

-Carry out disciplinary actions when necessary and serve as primary enforcers of loss prevention tactics.

References:

-Banking Center Manager [Leticia Zapata] 832-***-****

-Assistant Financial Center Manager [Sarah Torres] 281-***-****

-Corporate Manager {David Vas.} personal phone: 281-***-****

-Corporate Manager {Claudia Castellanos} personal phone: 832-***-****

Computer Skills

Windows/Macintosh Apps

Microsoft Office

Photoshop Suite

Digital scanner machines Micro Fetch & Microfilm

Deep knowledge of fundamentals of PC technology

Related hardware, and basic networking

Ability to troubleshoot and maintain computers

Languages English Fluent

Arabic write/speak/read

Educational background UMUC

Field of study: Business Administration

Perusing: MBA

Star Student 3.5 GPA

References provided upon request

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