Customer Service Administrative Assistant

Judy Senegal

Mobile: 281-***-**** ****.*******@*****.***

QUALIFICATION SUMMARY:

Highly skilled, self-motivated professional with exceptional interpersonal and communication skills. Excellent customer

service with proven ability to build and maintain strong relationships with all levels of employees, executives and vendors. Over ten years’ experience in Health and Welfare, FMLA, COBRA, STD, LTD, FSA, Life Insurance.

PROFESSIONAL EXPERIENCE Nabors Industries Ltd August 2005 to March 2016

Canrig Drilling (Subsidiary of Nabors Industries Ltd.) Purchasing Administrative Assistant September 2010 to March 2016

• Entered all purchasing requisition into data base

• Approve freight trucking invoices for payment

• Update weekly metric charts for shipping

• Verify the Manufacturing County of Origin for parts received by the department

• Assist with editing and updating Policy and Procedures

• Lead person to help resolve system problems with the Information Technology department

• Verify that all vendors are in compliance with the Conflict Mineral by sending out standard form template for completion to file

• Responsible for sending out revised engineering specs to vendors

• Ensure department calendar is updated for time off for department of 15

• Answer phone for application manager

• Coordinate meetings, scheduled conference calls, assisted in making travel arrangements, document meeting notes for distribution

• Departmental activities (office moves, offsite activities, training, etc.)

• Log and distribute Electrical Schematics

• Order office supplies and business cards for department

• On special committee to set up different types of events to boost the moral within the company

Canrig Drilling (Subsidiary of Nabors Industries Ltd.) September 2010 to June 2011

Manufacturing Administrative Assistant

• Create Folders - Print Travelers, BOM's (Bill of Materials) and Drawings

• Shop Auto (inputting all folders on spreadsheet to submit to Iron Mountain)

• Responsible for Powerhouse/ Driller's Cabin creating work orders and adding parts

• Responsible for inputting Time & Vacation for hourly employee’s in timekeeping system

Nabors Corporate Services (Subsidiary of Nabors Industries Ltd.) August 2005 to September 2010 Benefits/Payroll Help Desk Specialist

• Senior Customer Service associate for Benefits/Payroll Call Center.

• Responsible for supporting department phone lines and routes calls to appropriate person for handling.

• Resolves employee questions regarding benefits and payroll issues in a timely manner for 10,000 + employees.

• Assist domestic and international employees with benefit changes during weekly, annual enrollment and qualified mid-year changes.

• Audit calculations of monthly premium statements for all Health & Welfare plans.

• Audit mass changes in Oracle and ensure errors are corrections.

• Assist with court order medical, IRS Levies and child support issues.

• Calculates retro deductions and refunds.

• Responsible for fall and spring student certificate verification.

• Assist with filing system related to benefits and payroll.

• Document all returned paychecks and pay vouchers on excel spreadsheet.

• Perform general clerical duties including word processing, compiling and recording data, filing, typing and photocopying.

• Train new-hires on call center procedures.

• Assist with special projects as requested.

Burnett Staffing/Shell Hydrogen October 2004-August 2005 Administrative Assistant

• Organized files for more efficient retrieval access

• Compiled, copied and distributed monthly expense reports

• Assisted in making travel arrangements (air, hotel & car)

• Scheduled employee social events (holiday party, accomplishments celebrations, etc.)

• Responsible for ordering office supplies

• Proof reading legal documents & contracts before sending out to clients

• Answered & related telephone message in a timely manner

Mercer HR Consulting August 2000-August 2004 Sr. Customer Service Representative

• Answered employee questions regarding benefit plan eligibility rules, plan provision and plan guidelines

• Assisted employees with benefit plan changes

• Resolved employee benefits, payroll, human resources and total absence management/ family medical leave questions

• Solved issues by using a variety of windows based computer applications simultaneously

• Identified team process improvements for review by Team Lead’s

• Informed IT Department of system outages and reported outages to Team Lead’s

• Maintained daily call volume statistics for review by Team Lead’s and upper management

• Trained, coached and provided feedback to peers and new hires

• Gathered data for the purpose of responding to weekly employee survey comments

• Processed system generated W-2 request upon request

• Process daily 401(k) deferral cancellations

• Assisted the Benefits Analyst with payroll file audits

United Parcel Service 1993-2000

Customer Service Representative

Administrative Assistant

• Answer 100 + customer inquiries per day pertaining to UPS regulations and procedures

• Complete and route appropriate forms for investigation and issue resolutions.

• Trace shipments, schedule mail pick –up/delivery services

• Answered employee question and concerns

• Schedule parcel pick up

• Dispatched drives for on-call air pick up on a daily basis

COMPUTER SKILLS

Type 60 words per minute

Proficient in MS Office (Word, Excel, PowerPoint, Coral Java, SQL, Outlook, People Soft Knowledge Base, Oracle, Infinium, HRIS System, Visual, 10-key by touch and sight, Data Entry

EDUCATION

South Park High School Beaumont, TX

High School Diploma

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