Customer Service Manager
Resume:
ROLDAN, Marc Christian M.
Blk * Lot ** Malaga St. Camella Homes 2D
Alabang, Muntinlupa City
Home No. (02) 809-94-92
Cellphone No. (632) 947-***-****
Email Add: ***********@*****.***
JOB OBJECTIVE:
To be able to make positive contributions in the company using my skills, to achieve all vital roles that the company needed, to utilize my competencies and be trained further more to gain experience and knowledge that will lead to a professional growth.
EMPLOYMENT:
RESORT’S WORLD MANILA
MAXIM’S HOTEL
Newport Boulevard, Newport City
Pasay 1309, Metro Manila, Philippines
STATUS: CURRENTLY EMPLOYED
POSITION: BUTLER OFFICER
- A multi-tasking job, that provides excellent, quality and personalized service for the guest.
- Specifically for both Front Office and F&B type of service.
- Knowledgeable in OPERA system
VIVERE Suites
5102 Filinvest Corporate City Asean Drive
Muntinlupa City 1781
HOTEL PRO Services Inc.
AUGUST 01,2010 - MARCH 30,2011
POSITION: CONCIERGE (Front Office)
Worked as Bell Service
Shuttle Service
Valet Parking
Knowledgeable in EPITOME System
The PENINSULA, Manila
Ayala Ave. Makati City
November 17, 2008 – April 16, 2009
FVA Manpower Power Training & Services
OUTLET: NIELSEN’S Coffee Shop & Pool Snack Bar
POSITION: F&B CREW
Have worked in buffet & Ala Carte serving
Knowledgeable in handling Micros system for proper cashiering
Responsible for making different set ups for possible function
Ensuring the guest satisfaction
ASTORIA PLAZA
Ortigas Center, Pasig City
July 2006 – April 2007
POSITION: GSA – Guest Services Agent (FRONT OFFICE)
Provides responsibilities for proper check in/out
Accepting telephone calls, facsimile system and gives all the information that the guest needed.
Making proper procedure of possible booking and reservations
Manageable in accepting Major credit cards for payment and cashiering
Ensuring the satisfaction of the guest and possible clients
Resolving traces and well known in monitoring guests high open balances
Well knowledgeable in Micros FIDELIO 7.12 system
Knowledgeable in Night Auditing Procedure
PEARL MANILA HOTEL
U.N Avenue, Ermita Manila
January – April 2006
POSITION: F&B CREW (On Call)
Responsible of preparing and serving foods to the guest
Proper knowledge on doing Buffet and Ala Carte serving
Have worked in Building and destroying set-ups for possible functions
Ensuring the quality and cleanliness of served foods
EDUCATIONAL BACKGROUND
VOCATIONAL: ST.AUGUSTINE SCHOOL OF NURSING
(PROFESSIONAL CAREGIVER) 2009-2010
COLLEGE: EMILIO AGUINALDO COLLEGE (BS HRM) 2004-2006
: SAN SEBASTIAN COLLEGE MANILA (BSC-BUS MNGT) 2002-2004
SECONDARY: Mary Cause of our Joy Catholic School
PRIMARY: Mary Cause of our Joy Catholic School
TRAININGS AND SEMINARS ATTENDED
CUSTOMER SERVICE TRAINING W/ CERTIFICATE MAXIMS HOTEL &
VIVERE SUITES
(DEFFENSIVE DRIVING SEMINAR W/CERTIFICATE SPEX
EQUITABLE CREDIT CARD SEMINAR ASTORIA PLAZA
CUSTOMER SERVICE TRAINING ASTORIA PLAZA
TELEPHONE OPERATOR TRAINING ASTORIA PLAZA
PROPER HOUSEKEEPING ASTORIA PLAZA
ACCOUNTING PROCESS ASTORIA PLAZA
SKILLS AND QUALIFICATIONS
I’m a fast learner, flexible, dependable, and hardworking with good interpersonal communication skills. Has the ability to adapt change of work demands, priorities and new responsibilities and tasks. Able to work well with others and achieve team goals. Can work under pressure with minimal supervision. Knowledgeable in Microsoft Word, Microsoft Excel, PowerPoint and well proficient in using Micros FIDELIO 7.12 SYSTEM.
MOST PUNCTUAL AWARDEE (GSA) Astoria Plaza
PERSONAL DATA
NATIONALITY: FILIPINO
DATE OF BIRTH: MAY 24, 1985
PLACE OF BIRTH: PASAY CITY
STATUS: MARRIED
HEIGHT: 6’3”
FATHER’S NAME: ROLDAN, Benedicto M.
OCCUPATION: SEA FARER (CHIEF COOK) –
(CREWCARE SHIPPING CO.)
MOTHER’S NAME: ROLDAN, Josephine M.
OCCUPATION: President & Gen. Mgr.
(CREWCARE SHIPPING CO.)
PERSONAL REFFERENCE:
MARTIN URRA (BUTLER SERVICES DEPT.)
SUPERVISOR
CONTACT NO. 091*-***-****
REYNALDO JUNE MANAOL (BUTLER SERVICES DEPT.)
ASSISTANT MANAGER
CONTACT NO. 091*-***-****
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