Mental Health Customer Service
Resume:
Nicole Jackson
Apt ***
Owings Mills, MD 21117
Contact Number: 301-***-****
acwj1t@r.postjobfree.com:acwj1t@r.postjobfree.com
mailto:acwj1t@r.postjobfree.com
Career Objective: To obtain a challenging position in the field of Direct Care that will enable me to utilize my knowledge and experience to enhance the lives of individuals who are in need of supportive services and adult daily living skills.
Brief Personal Background Summary: Currently, I am in the last year of completing my degree in the field of Rehabilitation Services at Coppin State University. After completion of my degree I will be participating in an accelerated Nursing Degree Program where my focus will be Psychiatric Nursing. Additionally, I have almost 10 years of experience in the Rehabilitation/Human Services field and my vast experience has allowed me to perform a number of duties in a variety of employment settings and with several different populations.
Education:
2015- Present
Coppin State University
Major: Nursing
GPA: 3.8
1997-2005
University of Maryland Eastern Shore
Major: Rehabilitation Services/ with a concentration in behavioral health
GPA: 3.4
Work Experience
2014-2015
University of Maryland Medical Systems
Harbor City Unlimited
1227 W. Pratt St
Baltimore, MD 21223
Job Title: Psychiatric Rehabilitation Counselor
Duties Include: Organized & conducted educational and recreational workshops for individuals with chronic and severe mental illnesses, developed and implemented workshop curriculums, provided meticulous case management services for a caseload of no less than 10 clients, developed individualized rehabilitation plans for each client and provided ongoing encouragement to assist with goal attainability, maintained organized documentation in a prompt and timely manner ( which included daily progress notes, workshop attendance, more detailed monthly updates, and discharge summaries, facilitated positive community and social integration, provided crisis intervention as needed, assisted with the coordination of treatment engagement, conducted home and community outreach, initiated service referrals, and provided resource linkage
2013-2014
Department of Human Services & Economic Security Administration
Office of Work Opportunity
2100 MLK Avenue S.E.
Washington, DC 20020
Job Title: Vocational Development Specialist
Duties Include: provide excellent customer service to TANF recipients in need of vocational assistance, conduct an educational program and service orientation, perform an in depth assessment to learn client’s work capabilities and interests, use assessment as a tool to address needs and barriers to successful employment, assist with appropriate work activity placement, assist client with job readiness goals, assist client with linkage to community resources, work in conjunction with support agencies, work in conjunction with client to develop and assist with the implementation of an individual responsibility plan outlining client goals, maintain detailed and organized documentation of case progress, maintain follow up communication with client, conduct regular outreach attempts as needed, provide ongoing encouragement and support, conduct a re-evaluation of client needs as necessary, complete monthly statistical data report, maintain a caseload of up to 100 clients, assist client with the pursuit of educational goals, adhere to HIPPA regulations regarding confidentiality, initiate and facilitate necessary service referrals
2009-2013
Universal Counseling Services Inc.
1401 Severn St
Baltimore, MD 21230
Job Title: Intensive Support Specialist
Duties Include: conducted community, home, and provider outreach case management services for individuals with mental illnesses sometimes co-occurring w/ substance abuse & medical disorders, worked in conjunction with The Department of Social Services staff & other support agencies to evaluate and address client needs, performed an assessment of client’s employment capabilities and interests, conducted educational job readiness workshops, developed & implemented workshop curriculum, provided instruction on cover letter & resume writing, conducted mock interviews, discussed appropriate interview attire, assisted clients with completing on-line and paper applications, aided clients with record expungement & linkage with legal resources, client and family advocate, provided written documentation to parole/probation officers re: client’s progress within program, aided clients in applying for & receiving entitlements & benefits including long term disability, participated in staff clinical case reviews, maintained frequent communication with treatment providers including the coordination of in person clinical sessions with client to address symptoms or concerns, monitored client behaviors and treatment engagement, maintained detailed documentation, monitored medication management, provided somatic health care linkage, provided assistance for clients who were homeless and/or in need of other non-emergency housing resource linkage, assisted clients with pursuing educational goals, facilitated a variety of service referrals on client’s behalf, completed monthly statistical reporting data, provided support with child & parent concerns, discussed suicide prevention, provided education on stress reduction & symptom management, established partnerships with other community agencies, adhered to HIPPA regulations, provided per- crisis intervention & crisis management
2008-2008
The Children’s Guild
6802 McLean Blvd
Baltimore, MD 21234
Job Title: Education Tutor
Duties Include: to provide a safe, enriching, & therapeutic environment for children with severe psychiatric disabilities that will promote growth & academic achievement, working collaboratively with teaching staff to pro actively address behavioral concerns, maintaining organized daily progress notes, utilizing trained physical restraints as directed by a behavioral plan & only when deemed necessary, teaching healthy nutrition habits, monitoring medication management, providing effective individualized academic support, maintaining frequent communication with clinical staff re: behavioral progress, documenting detailed incident reports, provide encouragement & motivation as students develop knowledge & skills necessary for success, provide a trusting environment where students can share their thoughts, concerns, interests, and goals, encouraged & provided opportunities for community integration & positive social interaction
2007-2008
Kennedy Krieger Institute
3825 Greenspring Avenue
Baltimore, MD
Job Title: Behavioral Aide
Duties: providing a highly structured, safe, enriching, & therapeutic environment for children with severe autism disorder that will promote growth & academic achievement in a classroom setting, working collaboratively with teaching staff to pro actively address behavioral concerns, maintaining organized daily progress notes, implementing an in depth instructional behavioral plan, providing opportunities to maximize independence, assisting students with learning appropriate hygiene and toiletry practices, providing effective individualized academic support, documenting detailed incident reports, provide encouragement & motivation as students develop knowledge & skills necessary for success, encouraged & provided opportunities for community integration & positive social interaction
Special Skills:
Throughout my career I have had the pleasure of working at a wide range of agencies within the human services field, including working with the elderly, children with severe autism, individuals with dual diagnosis, and violent youth. Many of these positions though temporary were rewarding and regarded as teachable experiences. I’ve also been fortunate enough to have participated in a number of educational workshops, seminars and trainings including becoming a Certified Maryland Board of Nursing Medication Technician, attending a Mental Health Expo on Addressing the Struggling of African American Males and University of Maryland’s Department of Psychiatry & Mental Health Services Training Center/On Our Own of Maryland, Inc. Wellness Recovery Action Plan 2nd Annual Community Wellness & Recovery both of which I received certificates for and would’ve allowed me to earn
continuing education units for Social Workers.
Lastly, I have received certificates for completing a number of educational trainings including, De-escalating Hostile Clients, Creating a Wellness Toolbox, Confidentiality & HIPAA, Identifying and Preventing Child Abuse & Neglect, Promoting Recovery in Mental Health Treatment, Ethical Decision Making, Barriers to Recovery, and many more. Additionally, I am CPR certified and familiar with varying electronic medical recording systems.
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