Sales Customer Service

Natalia Gamalei

Tel.: +974-****-****

E-mail: *******.***@****.**,

Date of birth: 05.08.1989,

Address: 644090, Zaozernaya 13\1 st, apt. 60, Omsk, Russian Federation

Languages

Russian (native), English (fluent).

Education

September 2006 – June 2011 – Omsk State University named after Fyodor Dostoyevsky, Russian Federation.

Faculty: International Business.

Qualification: Economist.

Professional Experience

August 2011 – May 2012 – Limited Liability Company West-Siberian Metallurgical Plant (ZSMC), Economist.

1.Budgeting and planning (revenue forecasting, cost planning, budget control and analysis of financial results).

2.Forecasting changes in the economic environment for short-term budgeting, long-term planning and investment evaluation. Assessing the impact of these changes on productivity and economic growth of the company. Preparation of reports on research findings.

3.Maintaining internal financial accountability, control of cash flow.

4.Opening and maintaining bank accounts in the system "Client-Bank" and "Internet banking", participation in negotiations with banks.

5.Electronic declaration (drafting and uploading Cargo Customs Declaration for export, calculation of customs fees, inspection and analysis of shipping documents).

6.Analyzing trends and advising on economic issues in the field of export and exchange rate changes.

7.Research, analysis and assessment of the international economic environment, characteristics of the industry in different regions in the international market in order to develop export of the organization.

8.Searching for potential clients, preparation of contracts, negotiation and signing of contracts with customers, performance control in compliance with terms and conditions of contracts.

June 2012 – December 2012 – Limited Liability Company Unilever Rus, Production Forecasting Economist (Supply Chain).

1.Communication with third-party ice cream manufacturers to obtain information about parameters of their production capacity and work schedule.

2.Analysis, development and application of the theory of production during preparation and adjustment of operative and annual production forecasts of third-party manufacturers. Loading production forecasts into company internal 1C Database and internal information system OLAP.

3.Approval and coordination of production forecasts with sector of production, procurement logistics department, commodity logistics department.

4.Performance control of production forecasts for third-party manufacturers.

5.Implementation of economic analysis while generating production performance reports of third-party ice cream manufacturers. Research, analysis and assessment of causes of deviations and its impact on production performance. Analysis of interrelationships between economic variables.

6.Analysis of trends in sector of cooperation with third-party ice cream manufacturers, consulting on economic issues. Forecasting changes in economic environment for long-term planning of cooperation with third-party ice cream manufacturers. Formulating recommendations for corporate strategy.

7.Preparation of operational and annual reports of support materials, designed for separate sales channel, in order to determine demand in these materials; transfer of this information in procurement logistics department.

8.Development and maintenance of operational and annual reports containing information about goods to be disposed from production line: its required production volume, according to sales demand and remnant balance of raw materials available for exploitation.

December 2012 – December 2014 – Limited Liability Company Unilever Rus, Sales Forecasting Economist (Customer Development Operations)

1.Development and support of operative and annual forecasting processes for primary sales of frozen food in the context of customers and sales channels:

analysis, development and application of the theories of sales forecasting and distribution of goods;

approval of forecasts with employees of commercial sector;

loading forecasts into company’s internal 1C Database, internal informational system OLAP, SAP BusinessObjects analytic enterprise system;

formulating recommendations to organization on operational and annual planning of primary sales of frozen food issues.

2.Implementation of economic researches for analysis and assessment of the impact of various factors on the fact of primary sales of frozen products. Preparation of reports and providing advices to employees of commercial sector on results of research findings.

3.Full support of ice cream secondary sales forecasting processes according to company regulations:

studying variety of international economic theories dedicated to secondary sales forecasting, analyzing characteristics of sectors and regions in order to develop appropriate methods for secondary sales forecasting, taking into account both specification of production sector and market conditions;

coordination of plans with employees of the commercial sector;

providing advices to organization on issues of ice cream secondary sales forecasting;

forecasting changes in economic environment for short-term and long-term planning of secondary sales, formulating recommendations for corporate strategy.

4.Implementation of plan vs. actual analysis of secondary sales performance report on monthly basis. Analysis of trends and interrelationships between economic variables.

5.Development of annual ice cream sales plans for signing distribution agreements with customers, in context of product groups and months. Communicating and providing answers for employees of commercial sector and wholesale customers, using reasonable economic basis of plans.

January 2015 – October 2015 – Park Hyatt Abu Dhabi Hotel and Villas, waitress (Food and Beverage department)

1.Provide 5 star service, as per the hotel standard, with all guest at all times.

2.Make necessary preparations for the whole day operation of the restaurant.

3.Prepare, set and arrange tables, chairs, utensils and all necessary tableware and condiments as per the restaurant standard.

4.Ensure that all equipment such as, silverware, china ware, glassware and linens are clean and par stock are maintained as per the restaurant standard.

5.Orders beverage (using iScala System) such as sodas, beer, spirits and specially wine, needed for the operation and ensure pas stock is maintained as per the restaurant standard or the volume of the business.

6.Maintain good communication with other departments to ensure quality of service.

7.Report to the Manger or AOM together with supervisors.

8.Attend daily briefing and share information with each team member.

9.Provide trainings, especially to the new staff, to ensure that quality of service is maintained as per restaurant standards.

10.Take correct food or beverage order and ensure that correct orders are placed on the MICROS.

11.Serve correct food or beverage order to the guest on time and as per the restaurant standard.

12.Prepare/give the correct check for/to the guest and ensure correct payment/change is received/or has been given from/to the guest.

13.Clean and re-set up the table.

14.Make, prepare and serve alcoholic and non-alcoholic beverage to the guest.

15.After operations, ensure that all equipment are properly polished and has been stored correctly.

November 2015 – present time – Qatar Airways, flying cabin attendant (Customer experience department)

1.Providing outstanding customer service, warm and generous hospitality to reach customer satisfaction.

2.Assure all safety and security measures, regulations and policies of 5 star world class global airline are applied in the cabin.

3.Continually improve the service and update passenger profile.

4.Recruit privilege club members (Frequent Flyer Program).

5.Solve problems creatively and follow through with customer feedback.

6.Maintain a high standard of personal presentation at all times.

Key skills

Advanced computer software skills (experienced user of MS Office, Internet).

Experienced in designing and operating financial reports and forecasting systems.

Experienced user of systems "Client-Bank" and "Internet banking", "Cargo Customs Declaration - PRO" (software for electronic declaration), SAP BusinessObjects analytic enterprise system.

High degree of customer focus.

Social competence in a multicultural environment.

Strong work ethics and committed to impeccable service.

High standard of personal grooming, self-perception and presentation.

Effective time management skills, ability to keep calm under pressure of deadlines.

Ability to learn quickly and keep abreast of developments.

Contact this candidate