Customer Service Data Entry

Ethel Banks

Commerce City, CO *****

********@*****.*** - 720-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Care giver qmap

Gardens @ St Elizabeth - Denver, CO

Responsibilities

Care giver fir AL SL helping with everyday dressing hygiene. Dispersing if meds Accomplishments

Showing the elderly that they matter

Logistic Analyst- Customer Service Rep

Bluelinx Corp - Englewood, CO - November 2004 to September 2015 360 Inverness Dr South

Englewood, Colorado 80112

11-14-2004 - 11-15-2013

Transportation Department, Building a carrier base for Bluelinx, when we as a Branch have more material, and customers to haul for than we have Company Driver's. Logistic Analyst

Rates for Driver's - carrier's

Dispatch of all materials

Negotiate with Carriers to have all Trucking loads covered Sterling TMS program - rate inquiry program

Auditing of all freight Bills

Obtaining backhaul loads for Company Driver's

Training of Smart program for Branch Manager' and the use of AS400 Handling of All States West of the Mississippi, as well as periodically the East. They again took this position and reorganized the Company, I than took on the CSR position within the Company. Working Closely with all Sales Employees to build a strong Customer Service base, to ensure that each Employee, and Customer have an understanding of all phases of trust. Building a strategy between Employee's and Customer's that they have a open communication between each other. This is my present job now where I have the ability to put in pricing of material's set up Customer Proposal's, and I have customer's on a daily basis to input their orders for material needed to either fill their yard's and or sale to customer's. Holding meeting's to keep everyone informed on new and upcoming procedures. Dispatcher/Customer Service Representative-Office Manager Dats Trucking - Commerce City, CO - September 2009 to June 2010 Front Desk Operations - Customer Service Rep for all inbound and outbound Customers. Obtaining a outstanding relationship between Driver's and Customer's to ensure that their products are delivered to them in a safe, efficient and in good standing. Retaining a relationship between the old customer's as well as seeking out a new customer base.

Inputting of all drivers Delivery receipts, Pickups. Setting of Pickup appointments

Scheduling, Dispatching routes for daily deliveries as well as Pickups Rates of freight to and from designated areas that we service Preparing Driver's manifest for daily runs

High customer contact, as well as with other Truck lines Locating lost freight, and tracking freight on a daily basis. This was a temp job. Till Company good find a full time Employee.

Front Desk Customer Service Rep -Dispatcher / Billing Clerk Eveready Freight - Denver, CO - February 1999 to November 2004 Front Office Receptionist, handling the whole Customer base,Greeting Vendors, and Performing all Clerical functions. Hiring of all Driver's, obtaining their pre-employment screening, including DOT physicals, drug testing in house, as well as putting them on with the company Insurance for self and family. Billing of all loads that were delivered, payroll for all drivers, AP\AR Dispatching of the work load, obtaining customers trust and business, Handling of all the drivers medical records, DOT records, and the every day Secretarial duties including receptionist. hiring of driver's, random drug screening, MVR update's as well as maintaining a high proficiency in locating back hauls. I handled all administrative duties for the Owner, filing, data entry, maintaining all files and correspondence. Receiving cash payments for deliveries on C.O.D. basis. Beautician

Self Employed - Covenant Village Assisted Living - Skilled Center - Westminster, CO - April 1993 to January 1999

Keeping the residents hair and nails. Performing all functions of a Beautician, going to each resident and either walk them down or for the skilled placing them in a wheelchair to transport them down to the shop. Calling, and speaking with family's to ensure that the residents are able to get the services that helps them to feel good about them selves, as well as feeling loved, and still very important no matter what condition they are in. Built a strong relationship between patient and all family members. Student

Cosmetology school - Sidney, NE - July 1991 to March 1992 Obtained my licenses

Data entry of all records

Irving Skilled Nursing Facility - Irving, TX - August 1989 to February 1990 Irving, TX

Performed all CNA duties no licenses was acquired at this time.Here is where I was able to utilize my Military training when handling any and all types of patients. Clerical working with the Administrator, PBX Dimension phone, calling and scheduling patients for any and all medical procedures, scheduling patients for out of facility care, making sure they arrive to their appointments on time. Filing, Data entry of all records. Maintain a high proficiency in confidentiality.

Nursing Assistant

In Home Hospice Care - Dallas, TX - March 1986 to August 1989 Going into the patients home to Give the patient and their Families the care to make them as comfortable as possible,administering all medication's to keep patient as calm and relaxed as allowed. Help them obtain a decent quality of life with their families. Being there for the family for what ever their needs were during and after. Medical Specialist -Transportation Coordinator -Clerical Support US Army - Fort Sam Houston, TX - November 1980 to August 1985 Honorable Discharge

EDUCATION

Cosmetology License

Western Nebraska Community College

1992 to 1993

Northglenn Senior High School

1976 to 1978

SKILLS

Customer Service in all areas Typing, Computer Systems, Power Point for meetings

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