Technician Management
Resume:
Aaron Schneider
*****.*.*********@*****.***
Skills
Excellent analytical and logical troubleshooting skills. Strong ability to explain complicated technical concepts to the end-user. Highly experienced in the logistical planning and execution of wide-scale projects.
Experience
Group 1 Automotive, Houston, TX - Senior IT Field Technician September, 2006 - PRESENT
● Developed and implemented the process by which hundreds of new computers are received, prepared, and deployed throughout the company, yearly.
● Successfully trained new, inexperienced employees to become IT Field Technicians.
● Serves as an advisor, sharing specific knowledge and experience with other Field Technicians.
● Forms strong working relationships with management and executives at multiple locations.
EV1 Servers, Houston, TX - Web Hosting Support Technician June, 2006 - September, 2006
● Served as a tech support call center agent, assisting web hosting customers with issues concerning web server management software.
● Acted as a “Triage” technician, gathering information to determine if problems were caused by hardware, software, configuration, or network malfunctions. Maytag Aircraft Corp, Kunsan Air Base, ROK - Air Freight Supervisor September, 1999 - February, 2006
● Oversaw the safe and efficient download and upload of USAF cargo aircraft.
● Inspected cargo offered for shipment, including hazardous materials and explosives, ensuring compliance of packaging and accuracy of documentation. US Army - PATRIOT Launching Station Operator/Maintainer June, 1997 - July, 1999
● Performed maintenance and troubleshooting on the PATRIOT missile launcher, including electric, electronic, and mechanical faults using specialized test equipment and technical manuals.
Certifications
CompTIA A+
CompTIA Network+
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