Manager Customer Service

CHRISTI WENZEL

** * *** ***** **., Winfield, IL *0190 H: 630-***-**** *************@*****.***

Summary

ability to manage people of diverse backgrounds. Listens to determine needs of customers and co-workers before offering a solution. Quick to establish rapport with clients. Welcomes the challenge of solving problems. Highlights

Client relations manager Conflict resolution techniques Team management Meticulous attention to detail

Skilled multi-tasker Talent development

Accomplishments

my third year with the company.

Experience

Client Relations Manager, CRP Jan 2012 to

Paragon Relocation Warrenville, IL

Managed both Domestic and International Relocation Consultants Maintained customer service satisfaction rating of 97+% Developed and delivered Annual Client Business Reviews Provided and developed client policy and process training Established and maintained rapport with clients

Liaised with key client decision makers

Work and trained directly with Account Managers regarding client relations and operations Managed weekly and monthly reports

Managed multiple VIP relocations for multiple clients Senior Mortgage Consultant Jan 1999 to

Ultimate Performance Mortgage, Inc Arlington Heights, IL A fast growing mortgage company, in the Chicago-land area who recruited only the most knowledgeable professionals in the industry Established and maintained new and existing clients for home purchases, refinance, and new home construction Solidify contacts with local realtors, contractors, financial advisors, and other referral sources Met with all potential borrowers establishing a mutually beneficial business relationship Customized options to fit every borrowers needs and completed the entire loan process with them Ensured a smooth transaction

Met and surpassed monthly quota

Contributed new ideas for marketing strategies

Supervised 9 loan officers, was responsible for conflict resolution and day-to-day problem solving Sales Executive Jan 1996 to

Pitney Bowes Schaumburg, IL

The world’s leading provider of mail stream solutions Obtained and maintained full product line knowledge Developed and analyzed accounts for my outside territory Executed professional selling process

Achieved monthly and yearly quota

Qualified for Top-Honors all three years

Education

Bachelor of Science, Corporate Wellness

Winona State University Winona, MN

Corporate Wellness

Skills

services, problem solving

1993

Highly competitive, self-starter who is organized, disciplined and goal-oriented. Excellent communication skills demonstrated by Started with Paragon as a Relocation Consultant II. I received multiple service awards and was promoted to Global Operations Supervisor within the first year, Global Operations Manager within the second year and, Client Relation Manager shortly after mymy third

Current

Dec 2011

Jan 1999

Conflict resolution, good planning and analytical skills, internal communication and coordination skills, identify and organize

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