Hotel Manager
Resume:
*, ********* ****, *** *********** Street, Alli Dada Bus Stop, Ago-Palace Way, Okota-Isolo, Lagos
Phone: 070*-***-**** Email: *********@*****.***
OLOJOLA, AYOKUNLE AKINYELE
Objective: To drive an exceptional customer service culture that will build and strengthen the business of the organization.
Strengths:
Leadership, Staff Supervision, Team Building, Training, Management and Motivation
Competence in Computer literacy
Food and Beverage Management
Rich knowledge in Food Safety Procedures
Customer Service Enhancement
Hotel Pre-Opening
Education:
Higher National Diploma (H.N.D), Hotel & Catering Management Federal Polytechnic, Idah, Kogi State 1992 - 1995
National Diploma (N.D), Hotel & Catering Management Federal Polytechnic, Idah, Kogi State 1989 - 1991
Professional Experience:
1. 2009 - Present Lagoon Hospitals Apapa, Lagos State
Hotel Services Manager
Improved on the quality of the meals served to patient by negotiating for a new vendor at an affordable cost.
Solely developed standard operating procedures and policies for the department.
Developed kitchen cleaning schedule and relevant departmental checklist.
Reduced cost of linen management such as reducing the 5 stock per bed to 3 stock per bed.
Solely planned and trained over 91 contractors (catering, cleaning and laundry).
The standard of cleaning improved through unannounced inspection, engaging the cleaning vendor management, use of checklists and customers/staff feedbacks.
2. 2009 Southern Sun Ikoyi Hotel Ikoyi, Lagos State
Assistant Food and Beverage Manager
Prepared standard operating procedures for the Food and Beverage Department.
Trained the whole food and Beverage service team in implementing the set standards.
Developed and encouraged a team culture in the department that strengthens the quality of service.
The department was adjudged the best Food and Beverage department in the Southern Sun Chain its first year of operation.
3. 2001 – 2008 Eko Hotel and Suites Victoria Island, Lagos State
Guest Service Manager (HotSOS) (Jun 07 – Nov 08)
Maintained high quality level and maximized guest satisfaction by addressing guest concerns or requests within the shortest possible time.
Built a strong relationship with the Chief Engineer and the Executive Housekeeper to foster better cooperation in order to facilitate quality property management.
Duty Manager (Sep 05 – Jun 07)
Operational activities were monitored to ensure they were functional to meet and in some instance exceed customer expectations.
Customer concerns were immediately addressed.
Food and Beverage Training Coordinator (Jul 03 – Sep 05)
Planned, organized and executed training programmes for over 300 food & beverage staff.
Conceptualized, developed and Published the monthly Food and Beverage newsletter.
Introduced and Organized the annual Waiters’ Race event.
Banquet Sales and Events Coordinator (May 03 – Jul 03)
Food and Beverage Events Coordinator (Sep 02 - May 03)
Promoted sales of all Food and Beverage organized events that increased the revenue.
Head Restaurant Supervisor (Nov 01-Sep 02)
Kept the whole team well informed through knowledge of new trends in the industry, events, current affairs etc that boosted the confidence of the team.
Designed and developed a workflow that reduced friction in the outlet that occurs during rush period.
4. 2001 B-Jay’s Hotel Victoria Island, Lagos State
Duty Manager
Coordinated all sections of the organization.
Supervised the front desk operations.
Monitored renovations and ensured that the contractors work according to time schedule under safe condition.
5. 1997 – 2001 Training and Conference Centre Ogere, Ogun State
Catering and Lodging Supervisor
Organized and Supervised the Catering and Lodging department.
Recruited and trained the whole service team that made the dining experience memorable.
Ensuring rooms are cleaned, laundry is professionally done.
6. 1997 Excellence Hotel and Conference Centre Ogba, Lagos State
Food and Beverage Supervisor
Supervised the Room Service operations that improved with positive comments from satisfied guests.
Chief Steward
Supervised the team to maintain high hygiene standards in the kitchen, restaurants, refuse area, etc
Stock taking measure was carried out thoroughly to ensure minimal or no loss of catering or dining equipment.
7. 1995 - 1996 Imo Concorde Hotel Owerri, Imo State
General Supervisor (National Youth Service)
Training/Courses Attended:
The Role of Leadership in Patient Safety Workshop by Lagoon Hospitals, July 2011
Customer Loyalty Programme by Southern Sun, May 2009
I DO Training facilitated by Southern Sun, Mar. 2009
Pre-Opening Training by Southern Sun, Jan-May 2009
Spirit of Hospitality facilitated by Eko Hotel and Suites, Jul-Aug. 2008
Fire Fighting Training by Eko Hotel and Suites, Mar. 2008
Opera PMS Training facilitated by Fidelio International Jan. 2008
Executive Training Mini- seminar, facilitated by Prof. David K. (Skip) Smith, Jr., Aug. 2007
Hotel Service Optimization System, facilitated by M-tech (USA); Jun. 2007
Problem Solving and Decision Making for Managers facilitated by Lagos Business School, Mar. 2007
Visions and Values (a.k.a LIFTROI),facilitated by Eko Hotel and Suites, Nov. 2005
Effective Telephone Techniques, facilitated by Eko Hotel and Suites, Sep. 2005
Train-the-Trainer Workshop, facilitated by Industrial & Management Consultancy Services, Mar. 2005
French for Beginners, facilitated by Alliance Francaise, Mar-Jul 2005
Performance Management System Workshop, organized By Industrial & Management Consultancy Services, Nov. 2004
Basic Food and Kitchen Safety Procedures, (Hygiene Training), Ultimate Vision Oct. 2004
The Role of A Supervisor in a Competitive Business Environment, facilitated by Courage Consultancy South Africa, Feb. 2004
Wine Training, organized By George Duboeuf, France, Sep. 2003
Commitment to Excellence (Guest Satisfaction Programme), organized By Le Meridien International Apr – Aug 2003
Performance Training for Food Servers, organized By Hospitality Afric, Mar. 2003
Hobbies: Visiting New Places and Photography
References: To be produced on request.
Contact this candidate