Sales Front Desk
Resume:
Stafford, Texas *****
**********@*****.***
Jorge D. Silvera
Objective
To maintain an active role in the operation of a successful team and to use the skills that I have obtained in the hotel industry to the best of my ability while exceeding in a position where my past experience can be utilized as well as an opportunity to enhance my career.
Experience
2014 – 2016 Entrepreneur Sugar Land and Alief areas
To present -Importing and re-selling Chinese toys for Malls and also owner/partner of used car sales lot and Internet.
2012 - 2014 Houston Hospitality Services. CROWNE PLAZA- HOUSTON GALLERIA
Executive Housekeeper (CHHE)
Supervision of laundry and entire housekeeping operation of a 207 room full service property (IHG)
Conduct daily inspections of guest rooms and public areas
Assure compliance with frequently IHG changing standards
Interview, Hire, Train, and Terminate employees
Train all new employees and supervisors to maintain a high level of cleanliness standards
Monitor industry trends and update training materials
Control payroll costs by carefully planning weekly work schedules
Maintained departmental budget by creatively using all resources
Communicate with all hotel departments – Front Desk, Sales, Banquets, Food & Beverage and Maintenance
Control all floor keys and room keys
Motivate employees with appreciation activities and incentive programs
Organize and control lost and found department
2008 - 2011 El Remanso Punta del Este, Uruguay
Owner / Director / Facility Manager
Developed Business Plan and Opened Assisted Living Home –“El Remanso”
Interviewed, Hired, and Trained Experienced Team Members
Ensured the well-being of all tenants by implementing several programs such as medicine management, entertainment schedules, and fitness programs
Maintained all licenses and certifications current
Controlled costs by comparing prices and negotiating contracts with multiple vendors/providers
Sold the company upon returning to the United States
1994 - 2008 1859 Historic Hotels Ltd. Holiday Inn Sw. - Houston, TX
Executive Housekeeper (CHHE)
Supervision of laundry and entire housekeeping operation of a 244 room full service property
Conduct daily inspections of guest rooms and public areas
Assure compliance with frequently changing Holiday Inn standards
Interview, Hire, Train, and Terminate employees
Train all new employees and supervisors to maintain a high level of cleanliness standards
Monitor industry trends and update training materials
Control payroll costs by carefully planning weekly work schedules
Maintained departmental budget by creatively using all resources
Communicate with all hotel departments – Front Desk, Sales, Banquets, Food & Beverage, and Maintenance
Control all floor keys and room keys
Motivate employees with appreciation activities and incentive programs
Organize and control lost and found department
1989 - 1994 Gal –Tex Hotel Corporation. Holiday Inn Sw. - Houston, TX
Floor Supervisor / Furniture Refinisher
Responsible for inspecting sleeping rooms and public areas for cleanliness
Solve customer relations problems involving Housekeeping
Refinish furniture in guest rooms and common areas
Repair and upholster bedroom furniture
Deep clean carpets
Organize all storage rooms
1982 - 1989 Ministerio de Transporte y Obras Publicas - Uruguay
Human Resources Director / Accounting
Office training
Bookkeeping – Accounts Payable & Accounts Receivable
Resolved employee issues
Education
1978-2004
Certified Hospitality Housekeeper Executive (CHHE)
Texas Hotel & Motel Association Short Course – University of Houston
Universidad del Trabajo del Uruguay / Univ. Catolica del Uruguay
High School Liceo Monseñor Mariano Soler / San Carlos - Uruguay
Skills
Spanish Bi-lingual
Team player with great interpersonal and customer relations skills
Capable of effectively handling and prioritizing multiple tasks
Self-starter who works well with others Executive Housekeeper (CHHE)
Supervision of laundry and entire housekeeping operation of a 244 room full service property
Conduct daily inspections of guest rooms and public areas
Assure compliance with IHG standards
Interview, Hire, Train, and Terminate employees
Train all new employees and supervisors to maintain a high level of cleanliness standards
Monitor industry trends and update training materials
Control payroll costs by carefully planning weekly work schedules
Maintained departmental budget by creatively using all resources
Communicate with all hotel departments – Front Desk, Sales, Banquets, Food & Beverage, and Maintenance
Control all floor keys and room keys
Motivate employees with appreciation activities and incentive programs
Organize and control lost and found department
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