Post Job Free
Sign in

Technical Support Maintenance

Location:
New York, NY
Posted:
September 08, 2016

Contact this candidate

Resume:

Garrett J. Farrell

***-** ***** **

South Ozone Park, NY 11420

Cell: 347-***-****

*********@*****.***

Summary

Creative and intuitive problem solver, with excellent technological skills. Employment history of increased responsibility in varied technical and corporate environments. Fifteen years of information systems experience.

Experience

Software:

Customer Relations Management software such as Administration123 and Connectwise PSA.

Expertise in all versions of Microsoft Windows desktop and server operating systems. Experience with all versions of Microsoft Office Suite. Adobe CS applications. Anti-virus/spam filtering including Symantec, Trend, McAffee, Postini, and MailMarshall. Blackberry Enterprise server. Remote support using a multitude of connection methods and programs – eg, TeamViewer, GoToMyPC, etc. Specialized software for clients - Sammy Medical Practice Management software, and others.

Hardware:

Medical Alarm equipment and systems (PERS) ranging from wired to wireless and mobile.

Diagnosis, troubleshooting, and maintenance of laptops, desktops, servers, printers, and other peripheral equipment. UPS battery backup systems, backup tape carousels. Proficient with Dell, HP, IBM, Toshiba, Compaq, Acer, and clone branded laptops, desktops, and servers.

Experience with Cisco products such as PIX515 firewalls, 2950 Catalysts switches, 1841 routers.

Complete build out of rack mounted equipment including servers and network routers and switches. Wiring management and cable installations, terminations and patching.

Telecommunications including TCP/IP, support for PDA, Blackberry, Android and iPhone devices; digital and analog telephone systems support.

Employment History

3/15-8/16

Company: Big City Automotive

Title: IT/Technical Support/Helpdesk

Hicksville, Yonkers

Assisted users and staff with day to day issues. Setup, configuration, and launching rollout of new equipment. Integrated cost effective technology solutions to optimize business process.

Asset management, systems maintenance, vendor and product management. Telecommunications using SIP, NEC, various ISPs. Training users and staff on custom and production software and systems known and used in the field. Systems migration and development. Mobile solutions such as cellular phones and tablets.

8/12-3/15

Company: LifeWatchUSA

Title: Technical Support Representative/Tech Lead/Helpdesk

Lynbrook, NY

Assisted customers with setup, operation and troubleshooting of medical alarm equipment. Trained staff on setup, operation and troubleshooting of equipment. Updated manuals and trained employees to ensure current level of expertise with all devices and portals. Comprehensive scope of knowledge regarding systems integration of centers, clients, and technical solutions. Scheduling of service requests for clients and field technicians as well as upper tier levels of support for clients and representatives encompassing everything from CRM systems to the medical alarm equipment, etc. Document organization and record keeping of accounts to ensure current and accurate information. General inter-departmental liaison to assist with extraneous issues. Knowledge of programming equipment for use with different centers.

1/2010-9/2010

Company: Computer Evolution

Title: Field Consultant/Help/Service Desk

Oceanside, NY

Managed services as well as on-site repairs and diagnosis. Performed system setups, diagnosis, repair and maintenance for all devices including computers, printers, network equipment, and mobile devices. Remote support of custom medical CRM software and programs. Managing the day to day for the clients as well as projects.

11/2008-1/2009

Company: Advanced Vision Technology

Title: Consultant

Smithtown, NY

Visited various clients or remotely managed hardware and services. Troubleshooting problems and performing maintenance. Reporting directly to the client as well as employer and supplying the resources to keep clients and their networks up and running properly. Proactive support for eliminating potential problems and compliance with various types of policies and organizations.

05/2006-3/2008

Company: Millsport / The Marketing Arm

Title: Director

Darien, CT

Managed all aspects of information technology as well as phone related support and repair. Provided support to end users across all boundaries of IT and computer based technologies. Monitor and maintain all hardware, software, network gear, printers and other IT related equipment. Responsibilities included around the clock support for users and equipment as well as lease returns and roll-outs, Sarbanes Oxley compliance from start to completion. Administration of security lock downs and intrusion detection testing methods. Setting up and maintaining a complete office network, imaging and deploying servers in test and production environments, including Blackberry Enterprise server, file servers, backup and anti-virus, Exchange, web/ftp servers, and tape backup units, domain controllers,TCP/IP and other protocols, DHCP, and DNS servers. Active Directory account creations and maintenance. Remote assistance to satellite offices. Experienced working with major ISP's and LEC's for maintenance and troubleshooting of T1 and fractional circuits.

08/2002-05/2006

Company: Advanced Computer Technologies

Title: FIELD SERVICE ENGINEER

Norwalk, CT

Functioned as liaison between the service provider and clients. Provided onsite diagnosis and troubleshooting for clients. Tasks ranged from fixing printers and pc's to imaging, rack mounting, and configuring servers. Clients serviced were ASML, Pitney Bowes, William Raveis, and NCYMCA. One year on-site service with ASML and six months with Pitney Bowes. When not onsite for long periods I traveled to different clients on a daily basis.

01/1997-03/1998 and 07/1999-11/2001

Company: Total Computer Systems

Title: FIELD/BENCH TECHNICIAN

Melville, NY

Provided diagnosis and troubleshooting skills in all applicable areas, ranging from on-site repair/support to assisting in network migrations. Mass system setups and rollouts. Software support, hardware repairs and rebuilds. Printer diagnoses and troubleshooting. Duties also included roles of both field and bench technicians, and maintenance of 30 local workstations.

03/1998-07/1999

Company: Anorad Corp.- A Division of Rockwell

Title: IS Dept. Technician

Developed, maintained, and monitored network and end-user hardware/software as part of the Information Services Department. Duties included anything from maintenance of workstations all the way up to servers and UNIX/PRO-E stations in three buildings with approximately 300-325 users local with 150 remote. Diagnoses, troubleshooting, repairs and rebuilds, and mass Y2K audit/software upgrade, and phone support.

EDUCATION / CERTIFICATIONS

Valley Stream South High School - Diploma

Nassau Community College Major: Art\Liberal Arts 01/1991-06/19

A+ Certified

Completed Courses:

Goldmine 4.0 Administration

HTML Beginners

HTML Advanced

Compaq Servers and Equipment: Compaq Customer Relations Seminar

Mastering Computers Windows 95/98 Administration



Contact this candidate