Customer Service Office
Resume:
Teresa Moore
Kannapolis, NC ****1
Phone : 704-***-****
Cell: 704-***-****
Core Qualifications:
organizational and planning skills
communication skills
customer service orientation
attention to detail
information management
problem solving
reliability
Experience:
My Eye Dr.
2015-Present
Huntersville, NC
• Ensure customers expectations are exceeded by directing and communicating patient needs effectively and efficiently.
• Effectively answer the telephone, schedule patient appointments to company standards by utilizing resource scheduling (by third ring, no call is to be placed on hold longer than 60 seconds). Transcribe message for return calls (including home and daytime phone number).
• Effectively greet incoming\outgoing patients immediately upon entering the office.
• Maximize patient flow, by organizing, tracking and communicating with other associates and patients to maintain an efficient office.
• Obtain and verify insurance eligibility for all applicable patients.
• Audit and edit insurance claims through Enterprise for submission to Home Office.
• Resource scheduling appointments correctly.
• Facilitating and rescheduling no shows appointments
• Communicating the use of the online history form to all patients
• Enter patient’s demographic and insurance information into POS software program.
• Confirm all patients’ appointments, for the following day, by 12:00 p.m. on the preceding day.
• Pull charts for all former patients scheduled for the following day.
• Confirm that all contact lenses have arrived for Recheck\Pick-Up Appointments.
• Attach the proper routing slip and insurance authorization - obtaining a copy of patient’s insurance ID card when applicable.
• Check patients out through POS as requested/needed.
• Ensure that patient has been made aware of all promotions and offers.
• Immediate notify Manager\Assistant Manager of any “walking Rx’s” and/or appointments.
• Prepare invoices and packing slips to be submitted to Home Office.
• Close & balance POS software program at day end, completing daily deposit, ensuring that it properly balances.
• Fax daily sales summary report to Home Office on a daily deposit form prior to 12:00 p.m.
• Maintain cleanliness and organized appearance of front desk at all times..
• Develop skills to assist patients in all aspects of optical dispensary.
• Initiate training in the contact lens area until Contact Lens Tech is available.
• Help maintain the attractive appearance of the office.
• Attend all office meetings.
• Other duties, as assigned.
Habilitation Technician Bayada
Charlotte, NC –
June 2013 to September 2015
Responsibilities Assist in daily living activities, such as: Cleaning and chores on-site Bathing Escorting to errands and appointments Escorting them on daily outings Report progress and discuss plan modifications in daily communication logs. Report on long and short-term goals/objectives with Consumers and Guardians. Any other duties as assigned by supervisor.
Caring for individuals with developmental disabilities, assisting individual with appropriate social skills, activities of daily living and personal care. Also assist with home care, and community outings, followed individualize plans of care.
Accomplishments: Teaching them how to grow as a person and to communicate their needs and wants.
Skills Used: Communication skills, patients, understanding the persons needs and wants.
AL Brown High School
2011-2015
East 1St Ave
Kannapolis NC
Ec 1:1 Assistant Teacher
Assist classroom teacher in performing specific duties as assigned or undertaking specialized tasks to achieve and enhance instructional and behavioral objectives. Work with individuals, small groups, or large groups as assigned teacher. Assist with behavior modification as assigned by teacher. Lift, move, and operate adaptive equipment. Assist students with personal care tasks, including but not limited to, lavatory, clothing, hygiene, diapering, toileting, and wash-up routines. Escort students as assigned by teacher or administrator. Assist students with mobility needs such as, lifting and positioning students, lifting in and out of wheelchairs; loading and unloading on the bus; transporting students in and around the school and on field trips. Monitor students during assigned periods within a variety of school environments for the purpose of maintaining a safe and positive learning environment Provide programmed practice activities and repetitions as developed by teacher, therapist or pathologist. Report student concerns directly and expeditiously to teacher and assist with student resolution. Assist with breakfast, lunch, snack, including clean-up. Maintain various records and files. Perform related work as required.
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National Vision Associate
March 2004 – July 2007
150 Concord commons Pl SW
Concord, NC 28027
Phone: 704-***-****
Ensure highest quality customer service.
Meet and/or exceed pre-established NVI sales goals.
Take optical measurements for customer eyewear as permitted by state law.
Process and transmit orders for eyewear via the POS/SDS system.
Accurately receive payment for purchased eyewear, products and services.
Coordinate the disbursement of eyewear products to customers according to NVI guidelines.
Assist with dispensing eyeglasses and contact lenses to customers, as permitted by state law.
Perform insertion and removal training of contact lens as directed by management and permitted by state law.
Assist with answering phones efficiently in accordance with NVI telephone protocol.
Analyze, solve and correct customer service issues.
Correctly operate equipment necessary to adjust eyewear.
Report unsafe or hazardous conditions to management.
Perform duties in such a manner as not to jeopardize the safety and health of themselves, fellow-associates, customers, the public or the environment.
Market the store by passing out flyers, performing announcements and participating in Business Builder events.
Help to maintain the store’s appearance at all times.
Maintain the frame boards according to planogram.
Ensure store cleanliness policies are adhered to at all times.
Perform call backs as assigned.
Complete other responsibilities as assigned.
Education
A.L. Brown High School
Kannapolis NC
Graduated June 1991
RCCC
Concord NC
Early Childhood Education
Did not earn a degree
Tri County Tech
Easley SC
CNA Certification
Went for continuing education and received my CNA certification
Currently studying Medical Administration online thru Penn Foster.
Skills:
Good communication and interpersonal skills.
Ability to think out of the box and never give up spirit.
Close attention to details.
Superior telephone etiquettes.
Fine time management skills.
Detailed understanding and experience of front desk operations.
In-depth knowledge about customer service procedures.
Amicable in nature and good at greeting guests.
References
Tiffany Flynn
My Eye Dr
Audrey Donnelly
Kannapolis City Schools
Shelley Regis
Owner of Aroma Owl
Contact this candidate