Call Center/ Manager

Lowell Bloomquist

Customer Service/Help desk Management

North Platte, NE 69103

****************@***.*** - 970-***-****

I am a solution-focused motivated professional with a comprehensive background in management, customer service, technical support, software testing and staff training. Effective communicator and liaison; known for building strategic partnerships and alliances with senior management, staff and customers. I am highly versatile; quickly masters new roles, responsibilities, technologies and environments. I have a reputation for integrity, dedication and work ethic and I am willing and able to travel. WORK EXPERIENCE

Customer service/Help desk Management Consultant

Self Employed - North Platte, NE - January 2009 to Present Responsibilities

Provide consultation on business needs regarding customer service and or IT help desk needs. Ability to asses needs and put solutions in place to increase customer support and satisfaction. Increase employee knowledge and understanding of customer service policies and principles. Fingerprint Specialist/ Consultant

Protection Strategies Inc - January 2004 to December 2008 Delivered comprehensive technical training, mentoring and support for INS Court Interpreter's federal background check including history and fingerprinting around the U.S.A. CFMS HELP DESK MANAGER

DynCorp Management Resources/ Colorado Dept. of Human Services - Denver, CO - May 1999 to November 2001

Maintained full accountability for executing comprehensive technical & procedural support along with Hardware Support for the Colorado Financial Management System supporting the 63 Counties in Colorado. Demonstrated strong communication and leadership talents in effectively providing software support for Oracle database system. Handled a high volume of calls to the help desk. FMNS HELP DESK MANAGER

DynCorp I E&T/ U.S. IMMIGRATION SERVICE - Reston, VA - January 1998 to April 1999 Executed comprehensive technical and procedural support for the 127 Application Support Center sites and the 40 Designated Law Enforcement Agencies in the INS Citizenship Project. Handled a diverse range of duties, including providing software support, testing, troubleshooting and problem resolution for the Fingerprint Masthead Notification Software. Provided superior customer service by assisting various end-users solve hardware, operational, networking, printing and scanning problems. EDUCATION

Diploma

Virgil I. Grissom High School - Huntsville, AL

1973 to 1974

ADDITIONAL INFORMATION

CORE COMPETENCIES

Cross-Functional Team Leadership, Staff Training & Motivation, Project Management, Drives Innovative Business Improvements, Develops new insights into solutions that result in organizational improvements, promotes a work environment that fosters creative thinking, innovation and rational risk-taking, Presentations

& Negotiations, Relationship Building, Problem Solving.