Customer Service Office
Resume:
Megan Kropczynski
China Grove, NC 28023
*********@*****.***
Professional Experience
Covance April 2013 – June 2016
Program Specialist
●Contacted patient's insurance companies to verify benefits and investigate discrepancies.
●Provided communication with the providers and/or patients to let them know how the patient's insurance policy covers medication and treatment thereby facilitating access to needed medical treatment
●Provided assistance with obtaining prior authorization for necessary treatment in order to expedite patient care
●Tracked points of contact and developed manuals for commercial insurances to expedite processes for obtaining prior authorization and resolving escalations
●Performed claim research and provided updates on claim status
●Assisted in training and data checks of new agents.
Buffalo Wild Wings March 2012 – August 2013
Cashier and Server
●Closing cashier with expanded duties
●Placing orders, interacting with customers, providing great customer service.
Child Care Provider & Stay at Home Mom June 2002 – March 2012
Greenfield, Indiana
●Operated small daycare out of my home in order to stay at home with my children.
●Care for full day, half day, and before/after school for children from the age of 3 months to 10 years.
●Home-cooked meals and snacks for proper nutrition.
●Activities and homework help provided for elementary aged children.
Immediate Care Center June 2001 – June 2002
Receptionist
●Patient registration/check-in.
●Patient follow up phone calls day after office visit.
●Multi-line phone system, Medic computer system, and other office automation technology
Summary of Qualifications:
●Proven ability to organize a business and put together policies, procedures, and action plans
●Self-starter who is great at multi-tasking.
●Strong and professional communication skills for providing excellent customer service.
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