Customer Service Manager

Samuel Soto

*** **** ***** *** #**, AZUSA, CA ***02

Phone: 718-***-**** Email: s *******@*****.***

EDUCATION/TRAINING

Certified Phlebotomy Technician I (Cert. #CPT40692 File ID #161741) JAN. 2010 FEB. 2010 Universal Schools & Colleges of Health & Human Services, CA

Kingsborough Community College MAR. 2010 AUG. 2011 Continuing Education New York State Real Estate Salesperson Training SEPT. 2006 State University of New York at Stony Brook SEPT. 1997 DEC. 2001 BA in Sociology with concentration in Economics, Minor in Business Administration

SKILLS

Bilingual English/Spanish with the ability to translate. Possess the ability to anticipate customer needs, change goals and direction quickly and multitask. Proven excellence in customer service, with the ability to anticipate customer needs, change goals and direction quickly and multitask. Skilled at learning new concepts quickly while working well under pressure. Highly proficient and savvy computer skills with knowledge of various software. Strong mechanical aptitude. Extensive attention to detail. Strong written and verbal communication skills with the ability to build relationships with diverse backgrounds. Creative, out of the box thinker with modern ideas and concepts for the 21st Century. EMPLOYMENT

ACCOUNT MANAGER MAR 2015 PRESENT

Healthcare Services Group, Inc. (HCSG), Riverside, California Responsible for the day to day operation of the housekeeping and laundry department in accordance with federal, state, and local standards while upholding the highest standards of cleanliness, safety, and conduct. Manage a staff of 5 10 employees. Act as liaison between the health care facility and HCSG. Responsible for daily payroll and budget management. Actively recruit and train all front line staff. Develop marketing strategies of our services to other facilities in the area for business development. Identified and trained a strong assistant manager. Increased efficiency and cost effectiveness of supply ordering and inventory, keeping spending below budget while ensuring that staff had proper tools to fulfill responsibilities. ASSISTANT OFFICE MANAGER/FACILITIES SUPERVISOR FEB. 2012 FEB. 2015 Clinica de Maternidad, Pediatria y Gynecologia, El Monte, California Organize, monitor and control the business operations of a healthcare facility. I have hired and trained administrative staff and monitored and evaluated staff performance. Schedule staff to meet operational requirements, oversee payroll, and assist in establishing office policies and procedures. Keep track of equipment and devices and manage inventory. Meet with vendors regarding equipment and supplies. I communicate with patients regarding inquiries and complaints, ensuring patient satisfaction. GLOBAL AUTO BUYERS, INC. SEPT. 2011 – FEB. 2012

Car Acquisition Specialist, Brooklyn, New York

Responsible for acquiring previously enjoyed vehicles throughout the 48 states for the purposes of resale via auction or for destruction and redistribution of their metal components. Purchased anywhere from 80 125 vehicles per week using various industry techniques and systems. Averaged profits in the tens of thousands through vehicles sold at auction.

Samuel Soto

565 EAST ARROW HWY #20, AZUSA, CA 91702

Phone: 718-***-**** Email: s *******@*****.***

DELIVERY EXPERT (Part time) MAR. 2010 – SEPT. 2011 Domino’s Pizza, LLC, Brooklyn, New York

Deliver product by car and then to door of customer providing excellence in customer service. Deliver flyers and door hangers. Operate all equipment. Stock ingredients from delivery area to storage, work area, walk in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Assist in cleaning equipment and facility daily. PHLEBOTOMIST/MEDICAL ASSISTANT NOV. 2009 MAR. 2010 Clinica de Maternidad, Pediatria y Gynecologia, El Monte, California Responsible for directly assisting doctor. Filed, pulled and prepared charts for upcoming appointments. Responsible for getting patient history, checking in and rooming patients, surgical tray setups, counseling patients over contraception and family planning and collecting and processing laboratory specimens. Sterilized and prepared equipment, took vital signs, prepared patients for physical examinations, educated patients on medications. Administered medication and authorized refills. Drew blood, changed dressings and other first aid procedures.

NYS LICENSED REAL ESTATE SALESMAN DEC. 2006 – FEB. 2009 Redstone NYC/Homestead NYC, New York, New York

Responsible for examining, evaluating and promoting the prospective sale or lease of luxury apartments, condominiums and commercial properties in the NYC area. Responsible for making offers, closing deals, and initiating resale activity. Negotiated final sale prices on behalf of sellers and buyers. Interacted with lawyers to create contracts. Maintained strong rapport with customers based on excellent customer service, resulting in numerous referrals.

URBAN SPECIALIST/COMMUNITY ADVOCATE SEPT. 2005 – JUL. 2006 Brighton Neighborhood Association, Brooklyn, New York Advocate for the residents of the Brighton Beach community which is largely made up of Russian, Mexican and Pakistani residents, many of which are immigrants. Worked in conjunction with our Social Worker to facilitate social services i.e., Medicaid, SCRIE, Immigration. Organized community meetings, seminars, and workshops for residents i.e., Summer Safety, Over development issues, Crime, etc. Organized buildings with considerable code violations. Worked directly with several city agencies, various religious organizations, local public schools, law enforcement and politicians. Wrote and analyzed reports for the State. BRANCH DRIVER/SALES ASSOCIATE NOV. 2004 SEPT. 2005 Sherwin Williams Company, Woodside, New York

Delivered Sherwin Williams paint to various sites i.e., schools, construction sites, and homes in a timely manner. Responsible for pulling delivery orders for home delivery, pulling orders for shelf replenishment. Responsible for inventory control in the warehouse using forklift and pallet jack. Assisted customers with all store products and general promotions in store. Handled cashiering activities in areas of purchasing, returns, and exchanges. Heavy customer interaction with a focus on excellent customer service. NYC SUBSTITUTE TEACHER SEPT. 2002 JUNE 2004

Samuel Soto

565 EAST ARROW HWY #20, AZUSA, CA 91702

Phone: 718-***-**** Email: s *******@*****.***

New York City Department of Education, Brooklyn, New York Certified Substitute Teacher at two high needs NYC schools. Hands on experience with small and large classes and within various age groups, educational and grade levels. Taught the lesson of the day, assigned and graded class work and homework, took attendance and dismissed students daily. Created and initiated a hands on, stimulating learning environment to enhance students’ attention and retention.

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