Customer Service Accounts Receivables
Resume:
Donnell Berry
Elgin, IL *0120 331-***-****
************@*****.*********:************@*****.***
mailto:************@*****.***
CORE COMPENTENCIES
Customer Service Account Management Inside Sales Strategic Planning/Analysis Coaching Recruiting
EMPLOYMENT
Northwestern College, Chicago, IL 2015-Current
(Senior Admissions Coordinator)
Professionally assist prospective students through the admissions process in accordance with all applicable federal and state regulations, school policies/procedures, and in compliance with all accrediting standards
Conduct interviews with prospective students and evaluate the prospective student’s needs, interests, and qualifications to recommend the appreciate curriculum and program
Initiate and cultivate working relationships with internal business partners and peers
Building strong, long-term relationships cross-departmentally by partnering with segments of the Financial Aid, Career Services, and Student Affairs team while upholding company policies procedures, integrity, and ethical standards
Campus Tours/Orientation
Career Education Corporation, Elgin, IL 2006-2015
(Director/Team Lead) Le Cordon Bleu
●Managed a new, start-up Call Center Division for Le Cordon Bleu(launched Sept. 16, 2013)
●As a Division, increased Lead enrollment conversion percentage by 48% from 2013 to 21, which has also brought in a access over 2.3 million dollars
●Generated over 39 million dollars throughout tenure at Career Education Corporation
●Works/Communicates closely with the National Director of Admissions
●Communication and Collaboration with other Campus Directors, Campus Presidents, and campus Senior Executives
●Payroll, staffing, data-entry, auditing, processing, accounts receivables and accounts payables
●Leads/Conducts Team trainings, Standups, Senior Training Meetings, conducts Call Observations
●Conducts New Hire Interviews/ New Hire Trainer
●Coordinates/Tracks team Enrollments, Starts, Conversion Rates, & Show Rates Daily
●Performs end of the months scorecards
●Building strong, long-term relationships cross-departmentally by partnering with segments of the Financial Aid, Career Services, and Student Affairs team while upholding company policies procedures, integrity, and ethical standards.
●As a Team Lead, I still hold the record for most enrollments in one month at 21
Career Education Corporation, Downers Grove, IL
(Associate Student Manager/Senior Advisor B/Financial Aid Advisor)Colorado Technical University Online
●Professionally assist prospective students through the admissions process in accordance with all applicable federal and state regulations, school policies/procedures, and in compliance with all accrediting standards
●Conduct interviews with prospective students and evaluate the prospective student’s needs, interests, and qualifications to recommend the appreciate curriculum and program
●Use a consultative approach for secondary education which has generated over 29 million dollars above my goal (over 580 students started above goal)
●Initiate and cultivate working relationships with internal business partners and peers
●Facilitate and navigate students through virtual college campus to help them acclimate to an online education
●Responsible for follow-ups to students and parents via phone, email, and scheduled appointments
●Facilitate soft skill and sales skill training sessions during team meetings
●Utilize Admissions expertise to provide on the job coaching and mentoring to all new hire Advisors
●Served as SWAT leader/facilitator for 4 years (manage 3-5 employee captains in assisting with a team of 16-24 Admissions Advisors). Constructed several reports regarding financial aid progress and required admissions documents needed from advisors.
● Elected as an Education Partnership Advisor to service students that have a corporate alliance with the university based on proven track record of superior customer service(2008-2013)
●13 Start Excellence Awards (2006-2011)
●Advisor of the Month (February 2009)
JP Morgan Chase, Elgin, IL 601**-****-****
(APR Account Supervisor/Financial Service Advisor II)
●Assisted customers with lowering their interest rates and providing ways of lowering their interest rates in the future on credit card accounts
●Successfully addressed customer inquiries and account issues through inbound queue system
●Accounts receivables and accounts payables
●Utilized cross sell approach to offer existing customer base balance transfers on credit card accounts
Northern Illinois University, DeKalb, IL 2000-2004
(Residential Housing Operations Manager/Residential Dining Service. Student Manager.)
●Managed payroll, scheduling, auditing, accounts payables, accounts Receivables, training, and event planning for a residence hall of 2060 students. Responsible for assisting residents with key lockouts and residents, campus Tour Guide
Target Corporation, DeKalb, IL 2001-2003
(Sales Associate, Cashier, Stock)
●Assisting and servicing customers and making sure their shopping experience is wonderful. As a stocker, making sure that product is stocked on floor and that floor is attractive and clean to customers.
FedEx Corporation, Chicago, IL 2000-2002
(Package Handler/ Belt Operator)
●Loading/Unloading packages in assigned trucks.
EDUCATION
Franklin University
●Bachelors of Science in Forensic Accounting Anticipated 2017
(Member of the Association of Certified Fraud Examiners (test date Spring 2017)
Colorado Technical University
●Associates Degree 2009
-Professional Certificates in Financial Statement Analysis; Income Tax; and Professional Communication
PROFESSIONAL TRAINING & SKILLS
●Proficient in Windows, Microsoft Word, Excel, PowerPoint, Outlook, QuickBooks, People Soft, CampusVue, Total View, IEX, CMS, Live Person, SharePoint, Lync, Avaya, Wonderlic, ELEN, ADM, DocuSign, Jabber, Colleague, Recruiter, ADP Totatsource
●Volunteer(Current) Teacher at Westbrook Church for the Kingdom Avenue Children Community
●Situational Leadership (DISC Communication)-The Ken Blanchard Companies
●Professional Certificates in Professional Communications, Financial Analysis, Basics of Accounting and Finance, and Income Tax
●Ronald McDonalds Volunteer
●Adult Softball Manager/Coach
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