Customer Service Representative

Chon Turner

Phone: 972-***-****

Email: ************@*****.***

Fast learner that excels in all duties, with influential leadership skills. I seek a stable company with growth opportunities; to use my acquired skills to contribute to the companies’ mission, visions and values.

WORK HISTORY

Prodigy Placements/HUB International – Coppell, TX Nov/14 – Apr/15

Mortgage Analyst

Updated insurance policies (hazard, wind, flood) to borrower’s loan portfolio.

Verify and setup escrow payments.

Allied Solutions – Dallas, TX Feb/13 – Jul/13

Lender Administrator

Provided customer service to assigned lenders daily via phone/email.

Updated insurance (Hazard, Wind, & Flood) to loans to clear reports.

Ran cycle and reviewed reports for assigned.

Updated loans per lender’s request or reports. Ex: Loan required coverage amount.

Setup and reported escrow payments to lenders for disbursement.

Communicated with insurance carriers and agents.

WNC First Insurance Services - Dallas, TX Jul/07 – Dec/12

Data Support / Implementation Assistant

Communicated with lenders, programmers, salesman and Product dept. daily.

Reviewed and scrubbed Producer Data Files.

Modified, created and prepped notices to borrowers for mailing.

Worked with Product Support in setting up new business for all product lines (Auto, Mortgage and GAP)

Generated report for all lenders.

Worked with platform programmers to correct internal system errors.

Front desk support, performed all administrative duties.

Lender Service Representative/Account Manager

Communicated with assigned lenders daily via phone/email/reports.

Auto/Mortgage insurance tracking comprehension. (Auto, Flood, REO,Wind, Hazard,)

Updated insurance to satisfy borrower’s loan requirements.

Reviewed FEMA docs (LOMA/LOMR., Flood zone determination) to determine/discuss/update flood zones.

Updated loans per lender’s request or reports reviewed.

Maintained lender’s REO portfolio.

Updated 911 address changes.

Setup and reported escrow payments to lender for disbursement.

Created/cancelled Lender Placed Insurance Coverage.

Backup for front desk and Customer Service dept.

Site SME (Subject Matter Expert).

Customer Service Representative

Provided expert customer service to borrowers, lenders, insurance carriers/agents.

Updated insurance docs to loans. (Auto, Hazard, Wind, Flood)

Cancelled Lender Placed Insurance.

Setup escrow payments.

Home Depot - Addison, TX Aug/06 - May/07

Order Writer/Floor Walker

Provided expert customer service.

Product expert.

Recalculated all difficult floor order quotes.

Wrote quotes for customers/contractors for multiple store locations.

Provided telephone support to customers and installers.

Trained new hires.

Neopost - Carrollton, TX Mar/04 - Feb/05

Customer Service Representative

Provided expert service to customers.

Completed supply orders via phone, fax, email, or internet.

Troubleshoot minor technical problem with postage meters.

Trained new hires.

EDUCATION

Richland College 2002-2014

Collin County College- present

COMPUTER SKILLS

Microsoft Office proficient (Word, Excel, Powerpoint, Outlook) Web Navigation

VOLUNTEER

Hamilton Park Youth Association- Cheerleading Coach/Director

Contact this candidate