Test Quality

PUNAM L, CTFL

Six plus years of experience in IT QA, developing test strategy comprising Test Plan, Test Scenarios, Test Scripts, Testing Methodology and Test Reports. Experience in functional, integration, User Acceptance testing and automation on web based and client/server based applications within Healthcare, Telecom& Finance Domains.

PROFESSIONAL CERTIFICATION

Certified International Software Testing Qualifications Board (ISTQB) professional.

PROFESSIONAL SUMMARY

Experience in Agile and traditional waterfall model through understanding of SDLC.

Proficient to drive the project with the DevOps concepts within QA management process along with STLC best practices and continues integration.

Proficient in Analysis, Design, writing test Scripts, documenting test cases throughout SDLC.

Ability to work independently and within team to complete the assigned tasks in hand on time.

Proficient in all types of manual testing such as Web & User interface Testing, Black Box & Functional Testing, Boundary level Testing, Data driven testing, Regression & User Acceptance testing.

Experience in relational database (Oracle, DB2 & SQL) and expertise in writing complex queries and PL/SQL stored procedures.

Extensive experience in Business Process Management using Lombardi Teamworks and Websphere Lombardi Edition.

Experience and thorough understanding of the Telecommunication Domain with knowledge of billing and order processing.

Experience using Gatling framework tool to conduct CURD Webservice testing and stress testing.

Excellent knowledge and working experience with developing and executing test scripts, test matrices and test cases, test planning, test execution and test results analyses.

Experience working closely with different teams like Development, Business Analysis, Operations teams to review the designs of systems, implement test plans, and test the quality of software products and to ensure the effectiveness and quality components.

Participate to triage the job failures resolutions with multiple teams.

Working experience with on site (customers and other stakeholders), off shore team including ability to coordinate, schedule and communicate with all the details required to complete the work within onshore/Offshore model.

Hands on experience with tools like JIRA, Quality Center (Test Director)/ALM, IBM (Rational) Clear Quest&Cyara.

Experience in design, develop and execute automation scripts using QTP &selenium web driver.

TECHNICAL SKILLS

Operating System

Windows 7/XP/2000/ Server2003/98/NT/95, UNIX

RDBMS

Oracle, DB2, SQL Server, MS Access

Languages

SQL/PLSQL, Java, VB Script, Shell Script

Technologies and Application Software

MS Office Suits,Rational RequisitePro, TOAD, Internet Tools,Quick Test Professional,Gatling, LoadRunner, HTML XML, SOAP/Rest Webservices, SQL Developer, FileZila, VMWare

Testing & Reporting Tools

QTP, Selenium, Quality Center / ALM, JIRA, Cyara

Testing Methodologies:

System Testing, Stress Testing, Load Testing, Smoke Testing, Feature Testing, Acceptance Testing, Functionality Testing, Validation

PROFESSIONAL SUMMARY

MMIS NH for ACS Atlanta, GA 12/2013 – till date

Quality Assurance Tester

Medicaid Management Information System (MMIS) for New Hampshire is designed and developed by ACS Healthcare Solutions, Atlanta. This system is a state-of-the-art electronic health care administration system that gives patients, doctors, pharmacists and other user easy, secure and efficient access to health care information.

The member module synchronizes the member information with state system through daily and weekly file exchange. The member information will be copied in to MMIS application through Eligibility process. This application enrolls the member to proper Benefit plan base on their eligibility. The application has UI to add / view / update member information by internal user. It also provides facility for Members to view there information online.

Responsibilities:

Developed the product backlog along with Product Owners/Scrum Master.

Working with Product Owners and SMEs to develop epics/user stories. Ensured that user stories are good, has business values and story points.

Accountable for ensuring user stories to have acceptance criteria.

Participated in sprint planning, daily scrums, testing, retrospectives and sprint reviews.

Worked for continuous improvement and quality tracking across the entire development cycle.

Drafted technical specifications and BPM process and procedures.

Designed software QA methods and procedures to be used by QA and development staff to ensure all information systems meet company standards and end user requirements.

Designed, developed & executed automation Test scripts for the assigned Membership module using Selenium automation tool.

Participated in Continuous Integration/Continuous Deployment for automated test process of the functionality.

Implement and manage continuous delivery systems and methodologies.

Implementedand automated manual processes using Python, Unix Shell (bash, ksh) etc.

Identified and Documented functional requirement and mapped them to individual test case requirements and developed the QA test scripts.

Worked very closely with the Scrum team to insure the effectiveness and quality of the components and systems developed. Also, worked very closely with the team to assemble and build software projects and installation packages.

Performed application stress testingusing Gatling framework tool.

Used Jira to track and report system defects and bug fixes.

Reported and tracked the status of the bugs and assigned severity rating.

Wrote SQL queries including select statements, inner and outer joins, calculations with SQL to test the data.

Export the SQL results into excel for analysis and defect reporting.

Wrote UNIX shell scripts to run/test the daily batch jobs using Control – M.

Participated in defect review meetings with the stakeholders and team members, provided written status reports of testing projects.

Worked closely with the team to insure the documentation content is meaningful and correct.

Responsible for ensuring that all development initiatives are of high quality as evidenced by the reduction in support calls and increased customer satisfaction

Performed Smoke and Functional testing on every build of the application.

Closely worked with developers and System Engineers to triage for the failed jobs.

AT&T, Bothell, WA 11/2011 – 12/2013

Software Test Engineer

AT&T is Post sale Online Account Management (OLAM) self-service site handling about 60 million users with an average of 2 million transactions per day. The site is for Wireless, U-verse, Wireline Consumers and Small Business which empowers customer to perform most of the activities online that included managing Services Online, View Bills, Payments, View Usage, Manage Profile, Manage Features, Shop, Support, etc.

Responsibilities:

Understanding the requirements and execution of scenarios as per Business Requirements.

Involved in System Testing and Regression Testing.

Involved in High Level Test Planning, Detailed Level Test Planning, Test Data Management, Risk Analysis and Defect Management.

Designed QA methods and procedures for use by QA and development teams to ensure all information systems meet the user requirements.

Maintaining requirements, test cases, test data, test results and bugs using HP Quality Center.

Coordinating with different application teams for testing.

Wrote SQL queries including joins, calculations with SQL to test the data on backend.

Participated in triage calls with development and infrastructure teams to resolve the issues in various ENVs.

Worked closely with the Business Analyst and the documentation team to ensure the documentation content is right.

Maintaining Execution status report on daily basis.

Reporting defects in Quality Center and following up the defects.

Participate in the trainings conducted by the Client.

Proactively define and monitor project issues and risks and develop mitigation plans.

Acted as a coordinator between Onsite and Offshore.

JP Morgan Chase, Wilmington, DE 06/2010 – 11/2011

Software Developer

Chase loyalty application is a web-based E- Commerce application accessible through chase.com. It allows card members to earn rewards for their Airticket purchase, Car/Hotel booking, Merchandise purchase and point purchase etc. and redeem these rewards in the form of Gift Cards/Checks/Charity. The Enterprise Loyalty Program (ELP) is a project within Card Services whose pilot is in Michigan. The ELP rewards program is the only rewards program that provides a true single sign-on experience. The user can navigate seamlessly back and forth in a single browser window between Chase Online and other sites and can redeem. Tested the web part which the customer viewed.

Responsibilities:

Involved in gathering requirements and specifications from development personal prior to testing.

Reviewed Test Scenarios & Procedures with Business System Analysts to make sure all the requirements were covered.

Developed and unit tested various modules of the application under RSA, using J2EE (EJB, Webservices, JSP, JMS etc.)

Designed & Developed application based on various design patterns like Session Façade, Service Locator, Business Delegate, DAO etc.

Implemented MVC Architecture using Struts framework.

Designing using UML, performing reviews, conducting UAT by actually connecting to hardware.

Wrote stored procedures in PL/SQL for back end.

Environment:J2EE Design Pattern, EJB2.0, JSP, Struts, XML, JDBC, Oracle, Weblogic8.1, Jbuilder9.0, Eclipse3.0, Solaris, VSS

ADDITIONAL EXPERIENCE

Taught Digital Electronics at IGNOU Study Center (Gurgaon, India) while pursuing my Masters in computer science.

EDUCATIONAL QUALIFICATION

Mastersin Computer Applications (MCA) from Guru Jambheshwar University, Hissar, India.

References will be provided upon request

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