Customer Service Administrative Assistant

ALISHA R. BROWN

Boynton Beach, FL 214-***-**** **********@*****.***

KEY SKILLS

MS Office Suite Knowledge Order Processing Data Collection Skilled Multi tasking Computer Proficiency Shipping/Receiving Inventory Control Procedure Visual Merchandising Sales Cash Handling Accuracy Invoice Processing

SUMMARY OF EXPERTISE

● Developed and maintains confidential or complex files

● Provide clerical functions including, answering phones, filing, faxing, scanning

● Interview callers, arranges appointments, and handles office details

● Greeted all customers providing friendly and polite service

● Use computers for spreadsheet, word processing, database management, and other applications

● Directed calls to appropriate individuals or departments

● May provide backup support and assistance to other departmental administrative support staff

● Answer product questions with up to date knowledge of sales and store promotions

● Complete forms in accordance with company procedures

● Completes operational requirements by scheduling and assigning administrative projects

● Operated a POS system to itemize and complete customer purchases

● Investigated and resolved customer inquiries and complaints in a timely and empathetic manner

● Built long term customer relationships and advised customers on purchases and promotions

● Edited customer documents with various Microsoft Office programs

● Resolves ad issues as needed by changing signs to reflect current sale price

● Receives and stores supplies in proper areas

● Resolves problems by clarifying issues researching and exploring answers and alternative solutions

● Answers inquiries by clarifying desired information researching, locating, and providing information

● Fulfills requests by clarifying desired information completing transactions forwarding requests. EMPLOYER SUMMARY

A&G Healthcare Services. Claims Specialist. Jan. 2016 – May 2016 United Health Group. Pharmacy Advocate. Sept. 2014 – Sept. 2015 Coleman American/Allied Van Lines Administrative Assistant April 2013 – Sept 2014 Office Depot Customer Service Associate Dec 2008 – Dec 2012 EDUCATION

University of Houston Core Studies Houston, TX 2003 2000 Plano East High School High School Diploma Plano, TX 2003

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