Customer Service Sales

Spencer Frederic

215-***-**** *************@*****.*** 9200 Bustleton Ave APT 805, Philadelphia PA 19115

Objective

Dedicated, customer service oriented professional seeking to transition into the HVAC field as a Technician to;

Increase my knowledge of the industry by applying skills acquired in previous positions as well as throughout training

To provide the company and customers with loyal service and commitment to excellence

To have the opportunity to grow within the company by consistently exceeding performance expectations

Education

Orleans Technical College Graduation Date: 8/31/2016

Air Conditioning, Refrigeration & Heating Program

Received Hands-On and Theory Instruction in the following areas:

Fundamentals of Math, Basic Tools, Measurements, and Safety

Electrical and Heating Theory and Applications

Basic Compression Refrigeration, Tubing, Piping and Soldering

Condensing Units, Air Conditioners, Heat Pumps, Domestic and Commercial Refrigerators

Recovery, Recycling, and Reclaiming, Industrial Refrigeration

Duct work Application

Work Site Readiness

Certifications

OSHA

EPA

410A

PM Tech

HILTI

TRACPIPE COUNTERSTRIKE

609 MVAC

Work Experience

Nordstrom September 2009-Present

Sales Associate

●Achieved personal sales goals

●Ranked top performer in department for sales and opening accounts

●Exceeds customer expectations with level of service

●Devoted to using best judgment when dealing with customers

●Represents the company in a professional manor

Men’s Wearhouse May 2006-August 2009

Operational Manager

●Promoted from Sales Associate to Manager within one year

●Trained employees on sales systems and product knowledge

●Marketed store by attending local bridal and prom events to drive business

●Conducted quarterly reviews of employees to help better performance

●Provided exceptional customer service that lead to increase of customer retention

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