Sales Technical Support
Resume:
Steven H. Goldman
Boca Raton, Florida 33428
*****@************.**
OBJECTIVE:
Call Center Sales and Technical Support Representative with over 25 years of experience and patience in providing excellent service and handling to guarantee customer satisfaction. Aiming to use my knowledge and expertise to effectively help new and existing clients meet their goals as I help our company do the same.
EXPERIENCE
Go Daddy, LLC, Phoenix, Arizona Inbound/Outbound Design and Internet Specialist 2005 ~ 2015
Company leader in Inbound and Outbound sales and one call resolution technical support
Routinely established standards and cycle of sales and service models for company-wide beta testing and use
Tier 4 escalation team for all complex hosting, email, DNS and product support matters and resolution
Consistently exceeded corporate targets for client satisfaction for 10+ years
Ranked within Top 2% and Top 5% Award Recipient for Sales Goals and Excellence in Client Satisfaction
Served as SEO, Social Networking and email marketing expert, developed plans used for training sales staff
Top % reseller production with increase in new business and continuing business
Worked closely with clients on new domains, hosting, SEO tools, shopping cart and website design educating them with tips and techniques to manage and maximize their online business potential
Utilized broad knowledge of troubleshooting to de-escalate problem issues and earn client satisfaction and long-term loyalty
Over 10-year period served in other capacities such as Inbound/Outbound Team Leader – Call Center and Overflow; Senior Account Executive for $50K-$200K Revenue Accounts; Account Executive for Wild West Domains Reseller Department; Account Executive for Tech Support, Billing/Collections and Renewal Sales
Celebrity Prime Foods, Anaheim, California Regional Sales Manager 1989 ~ 2004
5 offices located in western United States from California, Washington and Arizona
Consistently exceeded corporate sales goals over 15 years frequently developing new offices into #1 office for Top 5 in Company Sales
Scouted new office locations, recruited and staffed offices with salespeople and appointment setter telemarketers, provided ongoing management of office locations in western region
Team Leader responsible for ongoing staff training, monitoring sales objectives, results and business retention
EDUCATION:
Bachelor of Science, Computer Programming; Facility Layout & Design
~ SUNY, Binghamton, New York 1985
Microsoft Certification ~ Everest College, Glendale, Arizona 2005
Google ~ Google AdWords Certification 2015
SKILLS and INTERESTS:
Skills: proficiency in Microsoft Office Suite, many CRM and dialer systems
Interests: Outdoor activities, Swimming, Yoga, Reading and Cooking
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