Kristi Guardanapo

Biloxi, MS ***** - 228-***-****

acwilx@r.postjobfree.com

Summary of Qualifications

Enthusiastic, results-oriented professional with over 20 years experience in customer service and customer support

Proven expertise in client support and problem resolution.

Exceptional interpersonal, motivational and organizational skills.

Superb written and oral communication skills

Exceptional knowledge of Windows Office programs

Professional History

September 2014 – Present: GC PACT Team/Pine Belt Mental Health, Administrative Assistant: Assessment Compliance, Pharmacy Compliance, account audit of Rep-Payee Client accounts, client file audits, proof daily notes submitted by all staff, attend commitment hearings, prepare Purchase Order statement for AP, order office supplies, multi-line phone system, filing, prepare calendar for daily staff meeting, prepare new incoming referrals for daily staffing, maintain calendar/schedules for all staff and clients, maintain client spreadsheet, distribute and collect payment for Rx brought from pharmacy, daily bank deposits, schedule new client intakes, acquire medical records for clients, prepare new client MAR, update all client MAR and current med list monthly, prepare on call schedule, verify insurance, data entry. Notary Public

February 2008 – July 2014: CorVel Corporation, Case Management Coordinator: Ordered office supplies, multi-line phone system, financial reporting, assigned incoming Case Management files, correctly routed physician referrals, clerical support for Medical Case Management team, customer setups, rate management, date management for CM reporting, responsible for daily and End of Month Case Management and UR invoicing, proof Case Management reports, check invoicing against billing guidelines, proof invoice batches before they ran, entered invoices into system for payment approval, corrected and resubmitted any billing errors for the electronically paid invoices, bulk billing, worked AR aging for all pay customers, developed and maintained a reserve spreadsheet and worked closely with the adjusters to keep their reserves up to date, drafted initial correspondence for new claimants, requested payment for providers according to MS Fee Schedule, developed and maintained a financial reporting database.

01/2007 – 01/2008: Gastroenterology Center, Front Office Coordinator: Scheduled all consults from all area hospitals, maintained consult schedule, contacted referrals to schedule appointments, maintained patient files, verified insurance and benefits, prepared charts for clinic, secured payments from patients, maintained clinic schedule, appointment settings, explained procedure preps to patients, data entry, filing and mulit-line phone system.

04/2006 – 01/2007: Grand Casino Biloxi, Financial Coordinator: Arranged arrivals, departures, housing, transportation and schedules for SWAT members assisting in re-opening the casino. Time editing, payroll preparation and supply ordering for AP, AR, Internal Audit and the Casino Cage. I assisted in scanning and verifying AP invoices, audits for IA, data entry, general office/clerical duties. Proficient in Word, Excel, Outlook, WordPerfect, etc.

02/2003 – 03/2006: Gulf Coast Wireless, Customer Sales Rep/Business Sales Support: Provided support to outside sales and retail sales teams, maintained corporate accounts, activated accounts for outside sales team, retail stores and a minimum of 50 individual dealers across the MS Gulf Coast and Louisiana region. Credit checks, maintained excellent relations with dealers, enforced policy and procedure, oversaw BOF orders.

Education

Associates Degree, Paralegal: Phillips Junior College, New Orleans, LA 1993

References

Jill Cibene Regional Contract Manager Caesar’s Entertainment 228-***-****

Deby Broussard Case Management Manager CorVel Corporation 228-***-****

Vicky Rottman National Account Executive CorVel Corporation 228-***-****