Project Analyst
Resume:
JOE DAFNEY
Senior Business Systems Analyst
*** ***** *********** ***, **** Q6
Compton, California 90220
*********@*****.***
PROFESSIONAL SUMMARY:
A seasoned business systems analyst with over 12 years’ experience eliciting, negotiating, documenting and managing project requirements, from discovery through post-implementation support; produces high-quality project artifacts at the level of detail required to execute, in accordance with IIBA best practices; builds productive relationships with my project team and provides timely support as a subject-matter expert on project requirements; skilled at managing competing priorities to meet dates and hard deadlines to drive a project to success.
SUMMARY OF QUALIFICATIONS:
Over 12 years’ experience as a Business Systems Analyst, ranging from simple updates to existing systems to multi-million-dollar custom enterprise software development and IT infrastructure projects, with over 18 years’ experience working in corporate IT.
Proficient in eliciting, documenting and managing requirements in both Waterfall and Agile methodologies.
Produces detailed project artifacts, including but not limited to: Scope documents, business requirements, functional requirements, data requirements, use cases, user stories, test plans and test cases.
Independently manages the story backlog, providing Product/development teams with the necessary detail to estimate and execute sprints.
Effectively leads focused requirements discussions, whether in large groups or one-on-one, with respect to my team member’s schedules.
Able to facilitate requirement negotiations between stakeholders and Product/development teams, extracting true needs from wants.
Provides timely, responsive to project team inquiries, researching issues, resolving conflicting requirements and validating defects Able to perform data analysis using custom SQL queries.
Maintains regular cadence with project leadership on status of deliverables.
Possesses exceptional communication skills, verbal and written, to all levels of management.
TECHNICAL SKILLS:
Analysis Techniques
Enterprise/Domain Analysis, Risk Analysis, Stakeholder Analysis, Strategic Planning, Data analysis, GAP Analysis, SWOT Analysis
Project Artifacts/Modeling Tools
Scope Documents, Business Cases, Statement(s) of Work, Business and Functional Requirements Documents, Use Cases, Data Modeling, Process Modeling, User Stories, Test Plans, Test cases
Applications/Tools
Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, Project, Visio), Crystal Reports, Business Objects, SQL Server Management, Toad
Workflow Systems
JIRA, HP Service Manager, @Task, CaliberRM, SharePoint
Databases
Microsoft SQL Server, Oracle
WORK EXPERIENCE:
HealthSparq Business Systems Analyst III Portland, Oregon May 2014 – April 2016
Responsible for gathering and documenting requirements for Client-specific configurations and product feature requests for HealthSparq’s suite of healthcare transparency tools as a part of the Client Implementation team. Major accomplishments:
Assisted in introducing BA best practice to the newly formed Business Analysis team at HealthSparq, including standardization of project deliverables, requirements traceability, formal approval processes, peer reviews and cross-product training within the BA team.
Assumed the BA role on the Company’s second-largest client, Regence; worked tirelessly with the Client and my team to re-establish the Client’s trust in our ability to accurately capture and deliver on their requirements; Championed for my Clients in negotiating “must-have” product feature enhancement requirements and their placement on Product’s feature roadmap. These efforts led to a successful implementation of their Authenticated Provider Search tool.
Collaborated with fellow BSA and to refine the scoping /elicitation processes and standardize Provider Search configuration and data documentation, based on the needs of the other cross-functional teams that used them.
IBM/Seterus Business Systems Analyst Beaverton, Oregon October 2010 – February 2014
Provided business analysis services for various technology-based corporate initiatives for the Transformation group of IBM’s mortgage servicing division. Major accomplishments:
Produced business requirements for the 2-year, enterprise-wide initiative to demonstrate the compliance of the company’s high-risk applications with IBM’s Application Systems Control and Auditability (ASCA) standard; led the risk analysis effort in determining ASCA applicability of the company’s entire application portfolio.
Created the artifacts used in the ASCA certification of the Human Resources and ODS application systems under an aggressive schedule; served as a subject matter expert on the controls implemented during the formal review.
Wrote the business and functional requirements for the remediation of the company’s End-User Computing (EUC) applications portfolio to implement role-based access controls and separation of duty controls in preparation ASCA certification; guided project stakeholders and subject-matter experts in defining controls and validated remediation requirements against various IBM corporate instructions.
Led, coordinated, triaged and documented the large-scale user-acceptance testing and access requirements validation effort on all EUC remediation projects.
Provided training, peer reviews and guidance to fellow analysts working on the ASCA program; co-authored training materials for orienting new project team members.
Union Bank Business Systems Analyst Los Angeles, California May 2006 – April 2009
Responsible for requirements analysis, change management, and quality assurance for enhancements to the Commercial Bank’s proprietary customer relationship management system. Major accomplishments:
Produced functional requirements and led quality-assurance testing efforts for quarterly enhancements to the Enterprise Banking System (ESB) application; tracked and validated defects from discovery to resolution.
Wrote the business requirements for the initiative to incorporate automated controls in compliance with Federal regulations on anti-money laundering into ESB; produced supporting audit documentation for senior Management.
Wrote the functional requirements for transferring portions of ESB’s functionality into the Bank’s new enterprise-wide Integrated Banking Platform program.
Coordinated and hosted “brown-bag” training sessions for the end users on new ESB functionality; produced training materials; created videos of the sessions for download on the ESB group’s SharePoint site.
EDUCATION/TRAINING:
California State University: Long Beach
Coursework in Computer Science
1993-1995
ASPE SDLC Training: Business Analyst Bootcamp (5-day on-site course)
2015
PAST IT EXPERIENCE
Cypris Technology Solutions
Los Angeles, CA
Project Analyst
2001-2006
Alternative Education Resource Institute
Chicago, IL
Consultant
2008-2012
ARC @ Northup Grumman
El Segundo, CA
Network Support Analyst
2001-2002
EDP @ The Capital Group
Santa Monica, CA
Network Support Analyst
2000-2001
Transamerica/Aegon
Los Angeles, CA
Network Support /Jr. DBA
1998-2000
Provident Investment Counsel
Pasadena, CA
Desktop Support Analyst
1996-1997
BorAir/Nycon
Los Angeles, CA
Help Desk Analyst
1994-1996
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