Customer Service Project Manager
Resume:
George Miller
Richmond, UT **333
****************@*****.***
Work Summary
Proven ability in the Telecommunication industry to join a team and become part of a group that strives to learn, grow and connect.
Highly proficient in installing and testing communication equipment
Nortel OC192, OC48, Modems, Satellite equipment, Cat5 and Cat 3 cable.
Circuit (demark) extension, T1, DSL, and Pots, CCTV,
Install/Configure Modems, Routers and Switches and Hot Spots
Positive and professional appearance, communicating all products with customers
Diversified technical skills
Experienced in Customer Service
Skilled in training and coaching new and existing staff
Analyze the customer’s premises to determine the best method for installation or repair
Analyze equipment for repair or replacement
Personal Traits
Accustomed to fast paced, high stress environments
Effective problem solver with the ability to create practical solutions
Excellent client/vendor communication and relationship building skills
Team player and quick learner with minimal training
Highly efficient, trustworthy, independent worker
Enjoy working outside
Work with Center Dispatch
Work Experience
Centurylink, May 2016 to Present Broadband Installer
Install and Repair Internet and phone service for customers
oInstall at Central Office to customer’s home
oSet up networks for Business and Homes
oTroubleshooting and repairing lines
oRun new lines when needed
oUse HST3000 and Line Toner
Global Cash Access, December 2002 to May 2016 Project Coordinator / Installer
Plan and implement ATM installations for over 800 locations throughout the US
oCoordinate installation and logistic activities between Sales, Customer and third party vendors – Diebold, Pendum, Wincor, Loomis and Brinks.
oTest and complete trouble-shooting of ATM hardware and software.
oTest customers network, Router
oConnect from D-slam to punch down
oTone communication (cat5) back to IMS room
Create budgets and managed costs averaging $3500 to $2000 per installation
Effectively communicate with Help desk and Infonox center in India
Global Installer Networks, February 2002 to December 2002
Senior Operation Manager – Project Manager
Established new business development for the Southwest and Western Regional United States opening 18 new accounts
Managed 122 contracted projects for Verizon in California and Arizona
oInstalled and tested Telica DSL for 12 accounts.
oInstalled and tested Alcatel 7300 ADSL for 9 accounts in Southern California.
oInstalled and tested Cat 5 cable and fiber optics for Verizon and Telica Communications
Negotiated and accepted bids from vendors - exceeded $400,000
Nortel Networks, March 1999 – October 2001
Site Coordinator Field Operations Supervisor I Site Team Leader / Project Coordinator
Completed engineering documents, installation, testing, and deliver of level 3 communication ring, 1 year in advanced of deadlinefor engineering documents, deliveries and training for Level 3 account.
oSupervised 20 Nortel employees and 40 contractors.
oInstalled and tested Nortel OC192, Optera DX and LH, Optera 1600G, OC48, Optera Metro, DWDM, Cat 5 cable and Fiber.
oCoordinated installation and testing of equipment with Level 3, GTE, AT&T, MCI Accounts.
GTE May 1989 to March 1999
Internetworking Field Rep 3IMicrowave Technician 2, July 1997 to March 1999
Installed and tested Nortel OC192, Nortel Switch, Cisco Routers, and Ascend Routers.
Managed completion of building and testing of circuits and equipment.
Installed, maintained and monitored satellite equipment for earth station and CO office.
Monitored and supported Central Office satellite customer communication and customer communication equipment.
Maintained, installed, and supported equipment related to earth station operations and T -1 circuit’s transmission and receiving frequencies, data and voice circuitry.
United Parcel Service December 1980 to May 1989 - Operation Supervisor
Supervised 65 drivers, 25 pre-loaders and load personnel.
Managed center budgets, route planning, training and safety programs.
Responsible for package car maintenance for operation center
Supported security services.
US Navy, January 1971 to June 1976 - Technical Control Supervisor/Comsec Officer
Top Secret Umbra Clearance
Certificates - Nortel Networks / GTE / Alcatel
Other Skills - Windows 95 and higher / Microsoft Word / Word Perfect / Excel /Power Point / Print Shop / UNIX/Outlook
Reference – Upon Request
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