Customer Service Office

Eboni Stoute

Residence: *** **th Street, Brooklyn, NY 11209 Cell: 347-***-**** Email: ********@*****.***

QUALIFICATIONS AND SKILLS

Dynamic, innovative, extremely motivated and results-oriented professional with extensive experience in real estate, office administration, and management. Demonstrated customer service excellence, business acumen and strategic planning ability. Armed with solid and innate relationship building qualities – communication and interpersonal skills – to establish and maintain rapport with colleagues and clients. Proven track record of meeting and exceeding personal weekly and monthly goals.

Proficient in Microsoft Office, 80 wpm

Ability to listen and resolve complex issues

Records Management and Data Entry

Ability to adapt in a fast-paced, changeable environment

PROFESSIONAL EXPERIENCE

Citi Habitats formally Aptsandlofts.com, Brooklyn, New York 2013 - Present

Licensed Realtor and Project Manager

Oversee all aspects of buyer and sellers transactions from initial contact to executed purchase agreement.

Prepare all listing materials: pre-listing presentation, sellers' disclosures, comparative market analysis, Listing Agreement, etc.

Obtain all necessary signatures on listing agreement, disclosures and other necessary documentation.

Coordinate all public open houses, broker open houses, showings, and obtain feedback.

Regularly maintain and update communication with clients, agents, title officers, lawyers, lenders, etc.

Submit all necessary documentation to office broker for file compliance.

Schedule client customer service follow up calls every 30, 90, and 120 days coupled with home improvement assistance and ask for referrals.

Managed leasing activity for several portfolios. On a daily basis, acted as a liaison between tenants and landlords regarding initial leasing and tenancy termination.

Utilized selection and retention strategies to maintain high occupancy rates including securing long leases with quality tenants.

Provided consultancy and advisory services to clients on property acquisition, development, and management.

Provided weekly reports regarding open houses, renovations, private showings, and vacancy rates to clients.

Rapid Realty, Brooklyn, New York 2010 – 2013

Licensed Realtor and Office Manager

Showed residential rentals and demonstrated the features and benefits of prospective residences while providing close, personal client attention and tenacious follow up to ensure best service. .

Created and implemented processes and procedures to maintain a smooth, functioning office environment while training, encouraging and building mutual trust, respect, and cooperation among team members in a fast paced, high energy work environment. Resulted in 3 times more deal deposits per month by agents.

Functioned as assistant to the franchisee and top office agents: including taking care of appointment scheduling, rent comparables, back up rentals, and processing all office deals from start to close, which lead to 2 times more office deals closed per month and higher agent retention rate.

Procured rental listings and maintain relationships with landlords.

Prepared and negotiated new leases, lease adoptions, extension amendments, modifications and renewals for property owners, tenants, and business owners.

Selected by managing broker to work with denied deals and clients dissatisfied with assigned agent – resulted in 100% salvage rate.

NPower NY, Brooklyn, New York 2009 - 2010

Assistant - Development and Office of the CEO

Support funder prospecting activities and help to formulate development strategies by conducting research and analysis on target corporations, foundation giving policies, nonprofit competitor structure and geographical markets. Resulted in identifying and building relationships with 5 new corporate funders that year and 4 individual funders.

Managed annual fundraiser logistics by training event volunteers, overseeing materials, seating arrangements, guest lists, registration, graphic design, all aspects of fund-raising event

Directed all administrative and project-support efforts. Conducted in-depth business development research and compiled results for review by CEO. Created presentations and scheduled all executive-level meetings and travel. Prepared biweekly time, expense, and travel reports. Managed invoicing and billing processes.

Updated and maintained both the network and NPower New York websites.

The New Jersey Herald, Newton, NJ 2005 – 2008

Assistant Foreman

Supervised a staff of 30 with hiring, training, development and performance evaluation. Collaborated with senior management to implement new production procedure – resulting in faster production of product.

Strictly enforced safety procedures; troubleshooted; repaired; performed maintenance on various mailroom machinery which resulted in 0% accidents during tenure.

Maintained production schedule for daily deadline. All administrative duties, training, hiring, and scheduling

Metro Plus Health Plan, New York, NY 2001 – 2004

Customer Service Representative / Eligibility Representative

LICENSURE

Licensed Real Estate Salesperson

EDUCATION AND TRAINING

Express Real Estate School – Licensed Real Estate Salesperson, New York, 2010

NPower – Microsoft Certified Technology Specialist, New York, 2008

Katharine Gibbs Business School – Medical Administration – Associates Degree, New York, 2002

Boys and Girls High School – HS Diploma, New York, 2000

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