Maintenance Customer Service

JERRIEN CRIBBS

Home:903-***-**** Work: 903-***-****

*********@*******.***

Delivery through Performance and Leadership

EXECUTIVE PROFILE

Highly motivated Maintenance Manager experienced in the introduction and support of a wide variety of projects, able to work with, motivate, and mentor diverse professional teams, while leading by example.

A proven leader, who quickly and successfully responds to ever-changing environments and situations, consistently achieves goals within critical project deadlines, and is able to leverage an eye for detail, ensuring success and quality.

Confident, highly energized, effective, and persuasive communicator with strong interpersonal and communication skills. Detail- and results-oriented with a proven ability to demonstrate flawless execution, and implementation of innovative strategies

A welcomed addition to any team, with a demonstrated ability to deliver highly critical projects with tight schedules and budgets, willing and able to function in any role necessary to ensure project success and on-time project delivery. Results-driven professional who has successfully directed cost-reduction projects.

CORE LEADERSHIP COMPETENCIES

Project Management Strong Maintenance Background Effective Communication Client Relationship Management Supply Inventory & Accountability Strategic and Tactical Planning

Team Building Planning Goal-Setting

PROFESSIONAL EXPERIENCE

TECHNICIAN- LONE STAR TRUCK GROUP

NASH, TEXAS 75569

SEPT, 15 2014-PRESENT

As the alignment technician I perform various duties in the alignment department. I remove and replace axles, tie rods, drag links, shocks, brakes, and leaf springs. Among other duties that I perform I perform complete 3 axle alignments make the necessary adjustments to the thrust angle, scrub angle, cross caster and to the toe. Other jobs that I perform are wheel bearing replacement, wheel seal replacement, king pin replacement and radiator replacement. I have a complete understanding of operation and use of special tools & test equipment for which I had been trained. troubleshoots, disassembles, cleans, repairs and/or modifies, assembles and tests electrical, electromechanical accessories, electro-mechanical components and complex integrated systems.

Performed pre-shop analysis and diagnostics of complex integrated electronic, electrical and electro-mechanical systems/equipment/components to determine serviceability or extent of repair/replacement or modification of integrated systems or components necessary.

Site Lead – Independent Suspension Upgrade

Navistar Defense, Joint Program Office MRAP

FOB Shank MRAP RSA Afghanistan

Operation Enduring Freedom

November 2011–March 2013

Oversee and manage all operational aspects of ongoing projects and serves as liaison between project management and planning, project team, and line management supporting JPO MRAP.

Reviews status of projects and budgets; manages schedules and prepares status reports. Assesses project issues and develops resolutions to meet productivity, quality, and client satisfaction goals and objectives.

Develops mechanisms for monitoring project progress and for intervention and problem solving with project managers, line managers, and clients.

Field Service Representative/Instructor/Mechanics as a (FIMs) I was responsible for primarily serving in the capacity of Mechanic, but trained to execute the duties of FSR and Instructor when required by the FSR Operations Manager as requirements in theater dictate.

Performed the duties of an FSR and reports to the Senior FSR at their location. As a FIM I provided advanced diagnostics/fault isolation and maintenance repair assistance to clients at their facilities or deployed locations. As a FIM I generally assisted the client in the execution of fault isolation and maintenance activities with the client actually doing the work. In some cases, however, as a FIM I was requested to perform the aforementioned activities individually within the scope of the individual program requirements. As a FIM I would work as part of an FSR team during preparation for deployment taking technical direction work direction from either the On-Site Team Lead or Senior FSR at the location based on the specific situation.

Served in the capacity of Instructor when required to support theater requirements. Instructors are subject matter experts in vehicle operation and maintenance and I had a complete understanding of operation and use of special tools & test equipment for which I had been trained. I also had to train the customer on equipment designated by the company. Typical work consisted of maintenance training, operator training, software training, curriculum development, refurbishment, up-grades/modification as well as ad-hoc training. With the ethos of the company to “support the customer”, it was expected of me that I had to occasionally execute repairs or perform maintenance as well.

Served in the capacity of Mechanic and I had to perform and assist with operator, intermediate and sustainment level maintenance to include diagnostics and repair of vehicles. I am a skilled, qualified heavy mobile equipment mechanic and I am familiar with the operation, maintenance, troubleshooting, repair, service and training required to support the vehicles and maintain the highest levels of readiness. I have also had to provide feedback regarding accuracy of technical manuals and improvements to training programs.

Types of work that I performed as a certified FSR:

oEquipment De-processing and checkout

oEquipment handoff to user

oTest support

oWarranty investigations if applicable

oWarranty processing if applicable

oField data collection

oSafety investigation

oProduct Quality Deficiency reporting

oClient and company inventory custodianship

oAssistance in client part ordering

oImpaired part retrograde (collect parts, package parts, arrange for shipment deliver to shipment point)

oAdvanced Diagnostics and Fault Isolation beyond unit capability

oTechnical supervision/advice regarding maintenance and repair

oReliability investigations and recommendations

oOperator New Equipment Training (OpNET)

Heavy Mobile Equipment Mechanic

Red River Army Depot, Texarkana,TX

Baghdad, Iraq

10/06/2008-07/14/2010

As a Heavy Mobile Equipment Mechanic, I performed one or more of the following duties in the Mine Resistant Ambush Protected (MRAP) Office involving the overhaul and repair work of heavy combat, heavy mobile equipment, which includes new state-of-the-art, life-saving armored vehicles that may include Low Signature Armor Cab (LSAC), 915-5 ton and MRAP.

MRAP are four, six, eight wheel drives, and power packs.

The three categories of MRAP vehicles include:

oCategory 1 Cheetah vehicle, which combines state-of-the-art ballistic protection technology with the mobility of a unique light-armored vehicle designed specifically for light tactical, reconnaissance, communication and urban operations and contains a Nuclear, Biological and Chemical (NBC) overpressure system option for emergency response situations, Category 1 Cougar 4x4 vehicle, which is an urban fighting vehicle designed for ordnance removal and used by EOD teams and patrol units.

oCategory 2 Cougar 6x6 vehicle, which is used by the first response units, developed to operate as a mine-protected field ambulance, route and mine clearance as well as a command and control unit.

oCategory 3 Buffalo vehicle, the most powerful blast and ballistic protection with detection and removal capability that includes a 30 ft robotic arm and iron claw mounted with camera and sensory equipment. 915 family include truck tractors, Light Equipment Transporter, Medium Equipment Transporter to include applied crew protection kits.

LSAC has advanced designed technology with unprecedented levels of armored protection without reduction in vehicle performance.

Overall responsibility for performing the full scope of maintenance, repair, rebuild and/or modification and initial inspection of new, state-of-the-art, life-saving armored vehicles which may include four, six and eight wheel drives, and power packs.

Vehicles and equipment at this level contain more numerous interconnected and complex mechanical and non-mechanical systems than those described at the WG-11 grade level.

The vehicles and equipment are prototype, initial production, in the early stages of development, new production or rebuilt.

These vehicles have a variety of interconnected systems. Examples include:

oIntegrated electric, air and hydraulic systems

oComplex state-of-the-art electrical and electronic systems requiring substantial amount of training and specialized diagnostic equipment to identify problems for replacement of standard components or for referral to electronics mechanics.

oIntricate timing requirements such as complex fuel injection systems.

Performed pre-shop analysis and diagnostics of complex integrated electronic, electrical and electro-mechanical systems/equipment/components to determine serviceability or extent of repair/replacement or modification of integrated systems or components necessary.

My work responsibilities are complicated by a lack of technical manuals or guides as the incumbent

troubleshoots, disassembles, cleans, repairs and/or modifies, assembles and tests electrical, electromechanical accessories, electro-mechanical components and complex integrated systems.

Such systems include, but are not limited to electronic navigation system as well as electronic intercom and radio.

Performed work more difficult than that performed by the WG-11 mechanic because components and systems are those of the Mine Resistant Ambush Protected (MRAP) vehicles.

Required to be customer sensitive, maintain excellent customer service support and have communication skills to include diplomacy and tact.

Lead Diesel Mechanic/Shop Operations Manager

Kellog Brown & Root

Tallil, Iraq

November 2007–May 2008

Performed 10/20 maintenance which is preventive maintenance checks and services(PMCS) also reading blueprints and schematics on the M872 flatbed trailer A1,A2 and A3 also on the HIGH MOBILE MULTIPURPOSE WHEELED VEHICLES (HMMWV).

Worked with the FAMILY MEDIUM TACTICAL VEHICLES (FMTV) in performing pmcs which is where I determined what was a fault with the vehicles and then determine the right steps and measures to repair the vehicle we performed duties such as:

oRepairing brakes and installing IMPROVISED EXPLOSIVE DEVICES (IED).

When installing IEDs, I would mount a bracket on the front of the vehicle by drilling four holes into the frame and placing four bolts with washers and nuts to properly secure the bracket then place the (IED) locator into the bracket and run a series of wires to the onboard computer.

Performed 10/20 maintenance to include:

oOil changes,the changing of all filters, transmission, oil, fuel & air

oService tires and brakes.

oReplace hoses that were cut or worn.

oCheck for leaks in the air system and the engine block.

Maintain clean work station.

CIVILIAN EDUCATION

New Boston High School – New Boston, TX

High School Diploma

CERTIFICATIONS & TRAINING

Navistar Defense OEM Training

MRAP-U Certification

Active Secret Security Clearance –Granted 2011-02-17 and is active for 10 years – Registered in (JPAS ) Joint Personnel Adjudication System.

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