Human Resources Management
Resume:
ANGELA COLEMAN, PHR
Charlotte, NC 28277
www.linkedin.com/in/angelacoleman1
Summary
Human Resources Information Management Professional with a progressive career managing all aspects of HR that included:
New employee orientation, employee data maintenance and administration;
Service-oriented self-starter with the ability to work independently, multi-task, and manage projects;
Detailed orientated and self-motivated with an outgoing personality and excellent verbal and written communication skills.
Skills
Microsoft Office 2003, Word, Excel, PowerPoint, Outlook, Visio, Access, ADP/PC Payroll, ADP HR Perspective, ADP HR Enterprise, ADP Vantage, PowerSource, PeopleSoft vs9, Ultipro, BenefitPoint, Health & Benefits Broker (HBB), SuccessFactors, and Oracle Fusion V10, Taleo, and Cornerstone.
Experience
Wells Fargo, Charlotte, NC April 2016 – July 2016
Information Security Analyst – Contract
Perform analysis on Corp HR PeopleSoft security roles with managers, line of business/area owners and role owners to ensure readiness for Identity and Access Management onboarding.
Provision Software Security Access.
Work with Technology and Operations Group and HR Systems on security requirements to ensure Corp HR systems, applications, and processes are in alignment with the new tools, including plain business language, role certification timing, and supported the design and implementation rollout within Corporate HR.
Provide technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet business requirements.
Work with user groups to provide training, resolve questions, assess user needs, and recommend changes. Prepare specifications for system changes.
Develop/wrote systems test plan components and test scripts
Act as an internal consultant within technology and business groups by using quality tools and process definition/improvement to re-engineer technical processes.
Carlisle Co, Inc., Charlotte, NC September 2015 – February 2016
Global HRIS Manager
Maintain centralized application security for all HRIS and Payroll systems by supporting the HCM, payroll, and benefits processing functions performed at each of Carlisle’s divisions.
Within the BI Publishing tools, created and ran adhoc and canned reports during the implementation stage.
Function as a company expert on technical matters regarding systems functionality.
Serve as liaison between the internal and external business community and IT to include: Oracle, ADP, Cornerstone, and other related system service providers in order to provide technical solutions to meet the end users’ needs.
Provide internal technical support to ensure adequate functioning of the systems and interface and serve as the initial contact for troubleshooting system errors.
Monitor and communicate to impacted business areas and manage system updates, maintenance, and upgrades.
Monitor system set-up tables. Establish new codes, org levels, and companies.
Modify system configuration when required.
Develop new innovative ways to utilize HRIS system to gain efficiencies and leverage automation.
HRIS Analyst – Contract March 2015 – August 2015
Monitor and assist with resolving user request submitted via online JIRA help desk ticketing system and centralized email boxes.
Assist in the implementation and ongoing maintenance of a Global HRIS Platform (Oracle) via the Development (DEV), Unit Acceptance Test (UAT), and Production (PROD) environment.
Manage Core HR, payroll, absences management, employee records, benefits, and other modules as needed.
Security Asset Management: Provisioned system security access for all employees.
Administer access across global business units for users to see and manipulate data.
Troubleshoot problems and work with other IT professionals to make sure all systems are functioning harmoniously.
Produce new process improvement techniques and services.
Created User Guides and Quick Reference Guides for each module.
SPX, Charlotte, NC Sept 2014 – December 2014
HRIS Analyst – Contract
Monitored and assisted with resolving user request submitted via online help desk ticketing system and centralized email boxes.
Executed monthly data integrity audit protocols and work with HR staff to identify and resolve system issues.
Created and/or ran existing reports for a moderate number of initiatives and projects.
Assisted team with SuccessFactors system implementation project currently in progress by executing data clean-up initiatives; helped develop detailed process documents, work instructions, and other various user training materials.
Created appropriate action plans and ensure execution of the plans against agreed upon deadlines.
Ingersoll Rand, Davidson, NC Jul 2013 – Jun 2014
HRIS Analyst – Contract
Maintained the HRIS in support of HR administration and special projects by analyzing data integrity during the normal course of daily activity.
Identified and assisted with implementation of business/IT solutions; assisted with testing of applications.
Executed testing; participated in system integration, quality assurance testing, and user acceptance testing.
Performed periodic reconciliations on internal and system controls. Worked with user groups to resolve questions and assess user needs.
Entered, updated, and proofed all associate records in the HRIS database (PeopleSoft).
Extended Stay Hotels, Charlotte, NC Nov 2012 – Jul 2013
Human Resources Benefits Specialist
Administered full cycle benefit process (New Hire/QLE/QDRO/Terms) for medical, dental, vision, life, AD&D, Supplemental life, short term disability and long term disability – in line with current company benefit platform and company policies. Provide eligibility data to all company vendors.
Administered full cycle benefit process for the retirement plan and performed monthly 401(k) audits.
Assisted with ADP Vantage HCM Implementation via data integrity and testing.
Prepared and submitted 401(k) Discrimination Testing and 5500’s. Prepared (SOP) Standard Office Procedures for the department.
Ensured corrective measures were completed prior to payroll processing deadlines. COBRA Administration: Updated third party interfaces and secure posting of benefit data to the appropriate carriers – biweekly and/or monthly as appropriate.
Mercer Consultants, Charlotte, NC Jan 2009 – Oct 2012
National Corporate Trainer
Developed, updated, and delivered on site and webinar training and documentation in multi-site environment.
Executed Change Management Plans – working closely with peers in the Communications, Training, and Learning teams, develop and execute a targeted change management plan supporting implementation of changes to people, processes, and systems; using a systematic approach including communications, training, and change management measures.
Supported user groups with system and operational issues by managing change request, system updates and general data maintenance.
Assisted in the creation of operational standards/procedures and user training documentation. Monitored the help desk ticket system for business related problems.
Created and submitted Change Request Forms and Test Scripts for software system. Performed Quality Assurance testing.
Business Support Analyst
Collected, analyzed and interpreted benefit plan experience data; estimated future plan costs, and calculated plan prices including alternative benefit plan designs and models.
Developed and calculated employee contribution strategies to meet employer cost objectives. Assisted in development, deployment, and evaluation of Proposal and/or Renewal Management requests.
Utilized H&B analytical tools and produced client ready materials for use in presentations and reports.
Worked with insurers to ensure effective client service delivery and timely delivery of data including monthly experience reports. Provided data analysis and reconciliation.
Prepared Client Deliverable, Transparency, and Conformation of Coverage Reports.
Gevity, Inc., Charlotte, NC Jan 2006 – June 2008
Account Manager
Established and built productive client management relationships with clients.
Partnered with clients in delivery of HR programs, processes, and services; including Compensation, Recruitment, Training and Development.
Provided training to clients and staff on use of HRIS systems, custom reporting tools, and HR Policies, Procedures and documentation; utilized CRM software to integrate departments to resolve client concerns.
Scottish Re US, Inc., Charlotte, NC Nov 2003 – Apr 2006
Human Resources Generalist
Responsible for broad range of HR functions including Compensation, Employee Benefits Administration, On-boarding process, Employee Relations, Wellness Programs, Employee Relations, Retirement planning, creating/maintaining personnel records, and coordinated on and off-site employee training.
Coordinated plan changes, drafted documents, engaged vendors, collected and examined data for Health & Benefits Plans. Ensure I-9 Compliance. Implemented and tracked FMLA.
Maintained complete and accurate HRIS records and compiled reports from the ADP database; attended client meeting with brokers and sales department.
Coached expanded usage of ADP to include Employee Benefits information providing a consolidated information base and as organization management tool to drive staffing decisions and cost efficiency gains.
HRXcel, Charlotte, NC Aug 2002 – Nov 2003
Benefits Administration Specialist
Processed New Hire Benefits Plan participation, monthly reconciliation and auditing of insurance and benefits invoices; managed inbound and outbound calls during open enrollment periods; provided solutions and guidance to client calls.
Ensured compliance with government requirements re: ERISA, HIPAA and DOL.
Successfully used diverse communication practices to provide Employee Benefits Support services to a broad range of clients on services e.g. FMLA, problem resolution, assisting terminated employees in obtaining HIPAA Certificates and other enrollment options.
Solectron Technology, Inc., Charlotte, NC Jan 2000 –Mar 2002
Human Resources Benefits Representative
Professional Certificates & Association Memberships
Life Insurance Agent – 3/09
Professional Human Resources (PHR) Certification - 12/07
PHR Accreditation Study Course - 12/05
Human Resources Management Certification - 5/07
Member, Employers Association, Charlotte, NC
Member, Society of Human Resources Management (SHRM)
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